Sleep Number

Buyer beware. Sleep Number base costs 3 times more than the mattress and is not returnable. I see why their ratings are so bad. Wish I would have read all ratings before I sunk a fortune into an uncomfortable bed.

Long time customer, 20 years+. First bed was outstanding. One problem with the air pump. Immediately came out and repaired. Many years later, saw an ad for one that had independent controls. Worst decision ever. New bed was fine - for about a year. The California King split mattress began separating in the middle. I called "customer service" they had two "technicians" come out - at a cost to me only to say the mattress cover had stretched and would need to be replaced - for a cost to me if almost $400. I asked about the supposed 10 year warranty? They said it mostly went away after a year. I was getting the "wholesale" price for the covers. I asked if they would guarantee it wouldn't happen again? They said no. Called everyone I could but to no avail. Ended up buying a new conventional California King and used the old foundation. Older couple in the bedding store was also looking for a replacement if their failed Sleep Number bed. Pitiful...

The morning is getting darker and it's getting harder to get out of bed. If you are a lark, please tell us how you do it. I have zero energy⁠... But it was only with the previous beds. The new ones feel different. I'm finally getting enough sleep with my bad regimen.

I've been a sleep number customer for 25 years. I have serious back and pain issues. Sleep number is the only bed that relieves the pressure points. I've tried foam, traditional etc... Frankly I dont understand the bad reviews because its adjustable! Too hard, deflate. Too soft, inflate.

Can't honestly review the comfort because I haven't been able to lay on the damn thing. It was to be delivered between 9 and 2 today. Sounds like the cable guy, right? But wait, there's more. Got a call at 11:20, the truck is delayed and will be there at the later part of the estimate. OK. I waited and I waited. At 2:30 I had to leave, left my wife there alone. Called sleep #. Quote, "if I had to bet my life on it, 30 to 45 minutes."
LOL. At 4:30 wife calls, still no bed, this is 2 hours after the "bet my life" call. Mr."bet my life would be dead 3 times already. I call again, 2 minutes, they are right down the road. 25 minutes later, NOT 2, the truck finally pulls up. Now, gotta give em credit for the set up. Just about 30 minutes, the old mattress was out, the sleep number was in and set up done. Good job!. Now, if they give you a time for delivery, flip a coin, call the psychic hot line, do a weegee board but no way do you trust these people.

Only reason I gave three stars is because the product is good. Our bed was scheduled for delivery on April 16,2021. The delivery was made an hour late by two men who could not properly communicate in English and who did not represent Sleep Number in a positive light. In addition to the mattress, we had bought the Flex Fit Adjustable Frame. The store salesperson told us the legs on the frame were adjustable from 6" to 11" but the delivery people insisted they were not adjustable. They left the mattress and frame in our garage and said they would come back another time. I called Customer Service, who explained how the legs were adjustable, and together we decided that a longer leg would work better and arranged with them to send us the 16" to 19" legs. I asked Customer Service not to allow the original delivery men to deliver to us again. The same men showed up on April 21st to install the bed. They argued with us about how the frame would fit and were generally disagreeable. Luckily, this bed should last us the rest of our lives because I would never go through again what we experienced with the Sleep Number delivery.

I am loving my new bed and waking up without hip pain for the first time in years. However, customer service and delivery were terrible. We were given a date for delivery and got multiple texts and emails reminding us. At the end of that day, I got a call from the dispatcher who patched me in with the drivers to help them find a route to my home. The drivers just said they can't get to my house all the roads are closed (four separate routes into my neighborhood, none which were closed) and they refused to tell me or the dispatcher what road they were on. Finally they admitted that they were on to the next delivery. So then after multiple calls to support (and wait times 2 hours), we were told someone would call back with a delivery date, but they would wave the $250 delivery fee. No call back, but got an email saying the bed would be delivered over a month away! Called again & waited on hold again and was told nothing could be done, but offered $250 more off. Finally I got another supervisor and I explained that my husband was having foot surgery and we had scheduled it to be after the first delivery that did not happen. She was able to arrange the delivery for 1 1/2 week later. When they arrived, they said they could not take the mattress which we had already been promised when we bought the bed. We never received the promised discount totaling $500, and now customer service is saying there is no record in our chart about any promised refund. This is the worst customer service ever, its almost comical.

Uncomfortable for me at any firmness level but my wife liked it. Reasonable service. Ended up returning it and will try something else instead.

Documenting the rare occasion that our bed is actually made. How many of you make your bed daily? …. And yes, the tree is still up.

I purchased my first Sleep Number mattress in 2008. It came with two separate air chambers that, as described in another review, kept separating. I too used pool noodles to fill the gap. Last November, the remote stopped working so I took it to a Sleep Number store to buy another one. The representative said I had to call Customer Service to obtain another. So I called and was told unless I had the original invoice, I could not replace the remote since that remote version couldn't be verified. Terrible CS experience.

Months later, I went to my local S# store to inquire about a Climate 360. The salesperson was friendly, no pressure, and knowledgeable. She also told me when I bought the original mattress, where (online) and the original invoice number. I decided to chuck the remote and buy the 360. It did take 10 weeks to arrive, but when it did, the techs were courteous and knowledgeable. They installed it in my converted, canopy waterbed without a problem. I also bought the remote, which I thought should be included, but the 360 primarily uses a phone app.

Last week, something went wrong with the pressure setting. I called the store and they said to call Customer Service. So with great trepidation, I did. I was pleasantly surprised. The service rep went through several diagnostics and conversed with me during the tests about a multitude of things; the weather, our jobs, sleep number experiences, etc. She spent over an hour, and when I had to go to work, she said she'd call me back when I got home- which was her quitting time. Nevertheless, she stayed late and called back, then proceeded to do a deep dive, taking a couple of hours. She isolated the problem, and is shipping the part Next Day Air. When she found out the technician wouldn't be available for three weeks, she was able to expedite that to one week (and apologized for that length of time) In short, I've never had a better CS experience.

Overall, I'm very satisfied with the bed and superior customer service. Maybe the company is heeding all of the critical reviews. I do get much better sleep and feel well rested. That said, I'm not sure the bed is worth $13k, Let alone their sheets. But then I knew that going in.

These people do not care about their customers, the beds are expensive junk, and their "support" is non-existent. Stay away from this ridiculous company.

While our Sleep Number bed has been great, when our pump broke, the bed became useless. We ordered a new pump and were told that the product would ship within 4-7 days. Ten weeks later, we are still without a pump. Repeated phone calls to customer service at Sleep Number have been useless. They claim "supply chain issues" and "waiting for a microchip" as reasons for the delays, but no one has been able to even tell me when the pump might appear. What good does a 25 year mattress warranty do when you are unable to find a replacement pump? I would never buy a bed from Sleep Number again for this reason. If they change pump models, and you are stuck with an old pump, your bed may become unusable.

I called them 3 days (Nov. 15) before my delivery date (Nov. 18) to let them know that due to an emergency meeting, I needed to delay my time by about 1.5 hours. They said "Ok - as it is still within your slot..." Well, they came earlier and then just left. When I called and asked when they could bring our bed back, they told me that we would have to wait until next January. Terrible no-service and inflexible attitude towards their old and loyal customers! So, Beware!

We've had our bed just under 2 yrs. My partner's side has already popped. The mattress has a 5 yr warranty, but it doesn't actually cover anything. To replace the air chamber myself it costs $200. For the tech to come and do it, it's $320. That's with it being under warranty! When it happens again, and I certainly expect it to, we will not be fixing it. We'll just buy a mattress from another company. Such a waste of money. They really are a $#*!ty corporation. Not that I'm surprised.

They won't even let you rate it for less then one star or I would! My husband could not sleep he tossed and turned all night! I called the sleep help line the experts agreed to send us mattresses toppers for free! What a joke spending so much on a bed for them to say this 2 inch topper will help! We sent the bed back and are stuck with a base and no bed because of course the catch is you can't return the base or any of the bedding. DO NOT DO IT!

I used to recommend sleep number until I had to get a warranty claim and found out how absolutely terrible their customer service is.

They screwed up the order. I ordered through the chat window because when you call in it say the lines are all full, But after they screwed up the order they said the only way to correct it is by calling. 2 months later I reported them to my credit card company and dispute the charges.

Their warranty is useless! Later I saw on Facebook there are a staggering number of complaints against them.

Buying a $*******. 00 expecting not to be broken and a wonderful sleeping experience. Not true. The worst bed I have ever had as well as, the worst customer service. Cheap people that can't afford to take care of the customers. Especially the ones that guarantee 25 year warranty. The whole side of the bed sunk in. Been trying to get a hold of them for now 3 weeks and no one cares.
If they can't take care of the customers they should not be selling those beds. They should close.
Whoever is the CEO of that business is, I am sorry to say an idiot. Lost 3 more beds of purchase. Terrible terrible overall experience. DONT buy. Terrible bed