size

I wish I had read the reviews published here before ordering. 8 days after receiving a despatch confirmation, the sneakers hadn't arrived. After sending 6 unanswered emails, trying all the possibles phone numbers for their CS given to me by the receptionist at their head office, I realized it was totally impossible to get through to them. Royal Mail confirmed the tracking number they had sent me didn't relate to any parcel. Their despatch email was just a lie: they advertise products they don't have in stock. The ONLY way to get get a refund is through Paypal. 5' after lodging a complaint, I miraculously got an email letting me know I had been refunded and blaming RM for the loss of the parcel. Shameless liars!

False Cancellation Policy

I placed an order with this company and then needed to cancel it. So I called the company within minutes and followed up with a phone call and finally sent them an email to cancel the order. Nobody answered the phone so I followed up with 3 more calls. Still no answer.
Following day I received an email that they would be unable to cancel the order as it had already been dispatched and there was no way to stop the process.
Buyer Beware!

I let them know within minutes of my intention to cancel the order and it was still too late.
Lesson learned here: you may not cancel any order. Period.

Will not be doing business with this vendor and will let my friends on Facebook and followers on Twitter know the same!

Advertises products it doesn't have in stock on it's site, takes payment, doesn't fulfill order, doesn't tell you they aren't going to fulfill order. To date hasn't refunded any money.

I have made an order in the end of July this year. I did not get my order, therefore I contacted the customer support service to solve the problem, by the way they answered very slowly. They promised me to investigate the case and sent me the form to fill in, so that they will return me back the money. On the 2nd of september they started the investigation. Of course they did not do anything as well as they stopped to answer my emails at all. Today is already the 14th of november and I am still waiting for the refund for undelivered item or at least some news from the company and still nothing. So I can fairly say that One Size UK are cheaters!

I made five orders on this site, and I had serious problems with three of them. In an order I paid 8 pairs of sneakers and only sent 4, I complained and after a month they told me that they could not do anything and they still did not give me back the money. The order box they sent did not give more than 4 pairs and invoiced 8 pairs.
Then I made another order of a tshirt and two pairs of sneakers and just sent the tshirt and charged everything, again they did not give me back the money.
Careful, very careful, they stole me literally.

This company is a disgrace took 2 orders from me for 6 pairs of trainers. Had to do a second order for a pair in different size as first order was refunded to paypal minutes later with no explanation. (Later found out they were out of stock, yet took my money and my size still on website) was told website is not realtime! Second order was accepted but now tokd that they also out of stock but i may get them if i wait up to 3 weeks! Ha ha, what a joke. None of my trainers were delivered as per email promises. Rang customer services to be told that 5 of the 6 are either out of stock, low in stock (cant promise i will get), might get back in stock. These trainers are still being advertised in my sizes on website 3 days later even though you dont have them to sell. She managed to refund me for one order of one pair but the big order she couldnt cancel immediately but would send email to warehouse asking to cancel, but should be done later the same day. 3 days later ive received nothing and emails to you are being rejected or ignored. Aparantly they have 3 weeks to fulfill order! Please contact me to sort otherwise i will report you to trading standards.

Paid shoes which weren't delivered.
Deliverer has signed with my name (long before Corona) and "forgotten" to deliver the package.

Deliverer DPD already has the information that it is not my signature and that I have not received the package.

Size? Only has to contact DPD for compensation. Only the sender can do that.

Answer to my review:
I should contact via Facebook. With my Facebook message history to size?, I can write a book

They can't help or they don't want to.

Size Germany: Can't or do not want to help. Refers to UK customer service
Facebook Support: Can't or don't want to help. Refers to UK customer service
Customer Service Size Official: Can't help or don't want to.

Update 07/10/2020
Email response from customer service

Thank you very much for your email.
Unfortunately we cannot help you here
Please ask "order. Authorizations ***" and they will help you.
Sorry for any unpleasantness.

Best regards,
Size? Customer care team

If I contact order. Autorizations*** I get the answer that PayPal is my contact person. PayPal can't do anything for me because the package has been shipped.

No one of this company is only partially ready or able to hear the facts and search for a solution!

If size? Has to wait 5 months for a payment - what happens? In this case the customer has the financial damage, that seems to be
No problem for size? - I'm only a customer

No goods received and payed money for nothing!

We purchased a pair of shoes that needed to be brought to the store from their company-we paid for overnight delivery. We went to collect them the next day. The salesperson (Tia- at the Canterbury branch) was extremely rude. We gave her our paid receipt. She told us the shoes had not arrived, she had no further information and if we had a problem with that, then we should contact customer service. We told her that we were from out of town, did not have cellular service, and could she contact their customer service for us with the phone that was right in front of her. She refused and told us that we should get our hotel to do it. She then told us that we were rude and offered to get the manager. The manager arrived and was courteous and helpful. He said there was no record of the overnight request. He told us that the shoes would definitely arrive the following day. We went back to the store the next day- the shoes had still not arrived- no explanation. The manger then refunded our money. So we paid for, did not get our shoes and had to experience one of the rudest interactions with Tia that we have ever experienced. Buyer beware!