I have made an order in the end of July this year. I did not get my order, therefore I contacted the customer support service to solve the problem, by the way they answered very slowly. They promised me to investigate the case and sent me the form to fill in, so that they will return me back the money. On the 2nd of september they started the investigation. Of course they did not do anything as well as they stopped to answer my emails at all. Today is already the 14th of november and I am still waiting for the refund for undelivered item or at least some news from the company and still nothing. So I can fairly say that One Size UK are cheaters!!!!