Honestly I wish I could give Size less than 1 star; and then to find out they are part of JD Sports is even more disappointing! I strongly urge JD Sports to look into this company and revise the customer care for Size? As the more you allow these kind of reviews to continue with customers not being satisfied the more chances your company will be tarnished; and I do not want to see the end of JD Sports, as I have been shopping there for years!
First time shopping with Size? my experience is my items were not delivered on time (at all) and it was a birthday present which was very embarrassing! I tried to contact the delivery company they use Hermes; but Hermes customer services is as helpful as Size so you can not actually call anyone in the company. It is just an automated response from the website. Please someone try to find me a contact number for Hermes that's not 0901 and states it cost £6.00 to call.
Hermes was a dead end even after I downloaded their app to see if I can use that to contact them, no luck, no contact only for corporate users its seems. So I looked back to the company I purchased the product from Size? as they must have a way to contact the delivery company they use. The number for Size? you guessed it was automated, there is actually no way to speak to a human when you call just the same automated responses! That tell you the same information you already know, 'your order has a problem', "Great! thanks!" I am sure if JD Sports invested in staff to man the phones you will recieve a lot less complaints as there will be someone that can give you a direct answer and show some empathy to your issue you can actually feel.
Anyway went through the automated system which said it will contact Hermes regarding the delivery. Did I get a response for anyone after that? You guessed it, NO! So I then found there 'contact us' form, which I filled and detailed my issues. I did get a response this time but guess what it was automated again; honestly is Size? reluctant to hiring staff and having good customer service? Customer services is major to any retail company's success if you are not aware.
I responded to the automated email and pleaded for an actual person to get back to me; they did and within 24 hours from my email they were able to find out that my delivery had been lost. Imagine Size? just had someone to answer your costumers calls I would have been able to save a lot of time, headache and this would have been remedied faster. I am sure I wouldn't be here typing this essay, which I normally do not do!
Now with the lost items they offered me a replacement or refund depending on stock. At this point I wanted both my money back because the service was just rubbish the inconvenience was just appalling; but I also wanted my items as I have been waiting for it for so long that I would just like to have it now, plus I do like there products, what an absolute shame as I already saw a lot of my money going to this company when I first downloaded the app; now I regret it!
The customer care team stated I would not be able to get both a refund and the item although I am sure that they will get there money back from insurance as well as keep my money for the replacement they send, sounds like a double win to me. Nevertheless I was understanding and just asked for my delivery to be fast tracked as I have been waiting and the delay is ridiculous. Unbelievably Size? said they can not change the order at all and can not even offer me a faster delivery for the inconvenience. Wow!
This is the only company that I have ever spent my money with that even when they have messed up, they won't take even that small step of "sorry sir we will send this to you by next day delivery" although you are spending hundreds of pounds with them. It's like they do not care for repeat business I honestly get better service at Sport Direct.
Really disappointed in Size? and JD Sports for allowing this to go on; as looking through your trust pilot reviews I am not the only one, this is a shambles! Staff your phones so we can speak with someone that can sort out issues in minutes! Which will lead to less complaints.
They have said they will make up for the inconvenience but I have little faith in this, as they couldn't even change my delivery; however I will update my review once they tell me what they will do to rectify this.
In the mean time please shop elsewhere it was not a fun experience, there was actually a time I thought I had been scammed because I couldn't get through to no-one.