SilkSilky

Do not buy from this company. They only offer excuses and no refunds even though the product was returned and tracked to their warehouse in Kunshan City, China. Their website shows beautiful caucasian women in pretty nite clothes, but trust me folks this is a Chinese company and probably write their own positive reviews!. I returned a pair of pajamas in the original packaging within a few days and asked for a refund of $124,90 to my Credit card and all I have received in return in almost 90 days is excuses like Covid problems, customs problems, and even such delay tactics as blaming the delay on Chinese New Year of all things. They do continue to offer other products in exchange, but do not want to process the refund like their advertising indicates. Beware, beware, beware of this fraudulent company!

My order arrived in under 2 weeks. I ordered 2 different colors in M (I'm 5'2" and 135lb, 36"bust). They fit perfectly- I intend to use as a light weight modesty layer. These tanks seem well constructed and just as described. I will hand wash and line dry to avoid possible premature wear and tear. I would order from Silk Silkie again.

Orderns beforere Christmas. Payed for fast delivery and still today, beginning of February, I have not received squat.
Mind you it is not an American company like they want you to believe.
I have received several emails to give them feedback on the products and I keep giving them 1 star and explain why, they don't show on the site. I sent them emails to ask about my order and I have received no answer up until last Friday.
I quote " Please do not worry,i will ask our staff to check it for you
Thanks for your waiting " end quote. Written exactly like that.
I don't really have high hopes. I will definitely never use this company again.

This is my second order from SilkSilky as I was so happy with my previous purchases. This time I was buying Christmas presents, so the sizes were all different. Almost immediately after purchasing I received an email from the SilkSilky team who had noticed the size variations and wanted to check that I had not made a mistake. When I said they were gifts they immediately replied asking if I wanted gift bags. I also had a query about underwear sizes. I gave them my measurements and they took the time to measure the underwear, and got it right. The team were always quick with their replies and upgraded my postage to express when we realised it may not arrived before Christmas. I am so impressed by their friendly service and professionalism on every level. Thanks SilkSilky you are awesome!

No return adress or contact information. Email adress does not accept emails either. Went through web site got one reply asking the problem. 3 emails later no response from them to return. Its another Chinese scam. AVOID, the reviews appear fake as well due to language etc. and adressing the exact claims made by others, the reviews state the opposite

I have never received such poor quality silk. The pjs were already splitting at the seams when I received it and the robe fell apart after two wears. The inside tie fell off and the seams split under the arm. The quality is terrible and is so thin compared to other mulberry silk items I've order from Blissy and Slip. Watch out or you'll be burned like the $ I spent…over $200

I need a response from customer service. I have just made an order by mistake and I need to cancel it. Do not dispatch, and kindly cancel order UK******* now. I will take down this with you as soon as I get a response.

If you need to return anything, they will ignore/lie/ignore Consumer Laws/rip you off blatantly. Items are ordered,not available.No ABN number.No tracking/service. I have copies of emails I have sent to the ACCC. I will contact the equivalent in the USA.

I recently purchased several silk pajama sets for women from SilkSilky.com. Overall, I am very pleased with the quality and the outstanding customer service. I would definitely recommend SilkSilky.com to friends and family - mainly because of the quality of the merchandise and the exceptional customer service.

This company made it as difficult as possible to return the item, with emails back and forth offering 20% off for keeping it. I sent the item back weeks ago and I still haven't received a refund. This company is a scam. Avoid, avoid, avoid!

Their return location is vacant and your return won't be delivered therefore they don't refund you. They barely answer the emails. Their phone number is fake. Very cheap materials. Wrong sizings. They are criminals!

I ordered two silk pajamas for my friends birthday. It took a month to get delivered. Came damaged and wrinkled. TWO PAJAMAS CRUMBLED IN A TINY BOX! I reached out to customer service and asked if they would replace it and send me another one asap since my friends birthday was only a few days away! They wouldn't send a replacement and instead offered me a $20 discount and said I could steam it and make it look good. I refused the discount and asked for a return label and a refund. Hazel at customer service said they don't send return labels but if I pay to have it returned they would reimburse me. I sent the package back and returned it on December 4th! Today is January 4th and I still haven't received my money back for the items or the return label. This company is a scam and complete trash! I will never order anything from them ever again!

The material is not pure silk at least not what I ordered. I compared the silk pillow cases we bought from Amazon and the pillow case from Silksatin and there is a difference. The pillow case from this place (and all of the other items I bought) was a thinner and rougher feel. It was also different the way everything i bought was thrown together in the same box. The problem is they are charging as if it's pure silk. It also arrived a day after Christmas when I ordered it on the 12th. I asked for a refund and it seems I'm being jerked around by customer service.
I wish I looked at this site for the reviews. Spot on with a 2.5 rating, maybe even lower.

I really like my purchase. It took a while to arrive to Dubai but it was worth it.
I took size M (172cm 65kg)
It's perfect fit for me and its very elegant. Nice material.
Looking for tips how to wash silk, as its my first silk in wardrobe

The only thing real about the silk is the price! The inside texture of the bonnet I ordered sold as "100% real silk" feels rough and plasticity almost, just like satin feels on the reverse side...because it is satin lol. The rough synthetic inside and the lack of authentic label gave it away. You're paying the price of real silk, but you're getting satin. Should be shut down and sued, but it's overseas so good luck! They are liars and they are selling fake silk. Also sends me a spam email everyday of their *sales*...of course they have sales...it is fake! Still the sale price on their fake""silk"" is far higher than the price of satin, HUGE rip off. They are making a huge profit at our expense. Hope they go out of business. SilkFakey.

When I received my order the sizing was off so I needed to return the items either for a refund or an exchange. Initially when I notified them the option they gave me was, basically, to keep the badly sized items for no refund and buy "replacements" in a bigger size "if you are willing to pay an affordable price." Or I could return the items for exchange and they would provide me with a return address (not included in their response).

I told them I wanted to return for a refund and was told they have a German and an American warehouse and asked which one I would like to return to. I asked for the German address and was sent an address somewhere in Brandenburg.

At the end of December 2023 I returned the item to the address I was given in Germany (for £10) and sent them the proof of posting. They then gave me the runaround and were just really unhelpful. Yesterday I received the parcel back marked as "Refused." Basically when it got to the address they gave me the recipient refused to accept it and send it back.

This is a Chinese company, posing as a UK company. The sizing is inconsistent and doesn't align with the sizing chart/comparisons they use.

DONT TRUST THEM

Men's PJs: The patterns are nice & the fabric feels good. HOWEVER, the sizing is terrible! Men's XL pyjamas are a full 4 inches smaller in the waist and 2 inches shorter than US-made pyjamas. That continues in the torso. My husband's size has not changed, but these PJs were terribly tight & split, the 2nd time he wore them.

Order placed for $350 worth of lingerie and paid for premium 3-5 day shipping. The order was ready for shipping on December 13th from CHINA ….arrived at my door on December 27th.

Order was sent from China….wont use this company again!

I bought my wife a silky pajama set for a Christmas and it was too small. Still have not heard back! Horrible customer service and no phone #. Stay away from this company feel totally ripped off.