SilkSilky

BEWARE! I made a mistake and bought with silksilky Not only their quality is questionable but their sizing chart is COMPLETELY
Off, inches apart.
Sent pictures as a proof.
Return is impossible and customer service with zero willingness to fix
THEIR errors.

Really disappointed. Bad quality, bad customer service, different from what is stated in their website, even if it's their mistake, you have to pay the shipping cost to another country of their warehouse……. Like everything can go wrong gone wrong!

Based on 63 customer reviews from our shopper community, SilkSilky's overall rating is 3.30 out of 5 stars and 59% of reviewers recommend this brand.

Any company that uses spam brokers to get your phone number and then sends constant SMSs trying to sell you their tat is not legitimate - avoid at all costs.

I bought some products from the them (to Austria) and half year later I received an invoice with an additional 50% of the original price that I had to pay for the customs fee. If you are buying from them, expect that an additional 50% can be charged as the product comes from China.
As I've was told, these fees can be charged within 5 years of the purchase (due o customs inspections).
Their customer service is responsive, but provided no practical help.

I bought two cowl neck tops, both size small. One was a good fit, the other was a totally different shape and size. Returning is at buyers expense. From Australia cheapest post is $38.65. For a top bought for $88 its not worth it. Lesson learned, read reviews first from a company not associated with Amazon.

Have reported after 2 months of purchrase with photos, detailed description and offer to return the clothes that the trousers are unravelling (hand wash only, only worn in bed,.). The customer centre is either an AI or the people have a pool of English phrases they copy and paste, as the messages repeat word for word and contradict each other. No guarantee was given. After months of very frustrating discussions, a paltry 15% refund was offered (not yet received). No matter how cheap the offer, Silksilky is not worth the price (still far too expensive to only wear for 2 months). Organic silk trousers from another manufacturer, which are hardly more expensive, not only feel better but also last for several years.

Pyjamas more polyester feel than silk, terrible fit, nothing like the size advertised and at £100 awful value. Asked to return but they gave me an address is the USA. Had to email numerous times to finally get a UK address to return to. They also said they would refund my return postage as their sizing was so bad but they haven't. Same looking pyjamas (also claiming to be silk) available on Amazon for £9.99! The order number is UK*******

A US 14 XL is 6" smaller than the US size chart provided.

I have to pay $12.00 to return for postage. And I am not trusting the return refund.

This experience has been horrible. AI automated email responses do not even relate to what the problem is.

Unless a US size zero. RUN!

We ordered the matching PJ set in May for our anniversary and we had to return all of it because the quality wasn't worth for what it costed. The straps on my night gown was twisted so bad that no way we can fix it. We sent pack the package with all the tags exact the same condition as it came. They received the package on July 1st and today is July 23th and we still did not see the refund in our account yet! What else do you guys waiting for? I wished that I took the pictures before I sent it back to you guys. A big mistake to deal with oversea company. Not big fan of Made in China either. My man just wanted to surprise me and we got all the frustrated instead. Don't waste your time and money!

I can't believe I can't even return this profit without " prior approval!" are you kidding me and if you are approved you have to pay for it the reason I'm returning is it didn't fit the sizing is not good so just so you know be sure you will like it and be sure it will fit before you decide to buy. They make so much money off of this. They don't really care. Wow what a rip off I received it as a gift and the sizing is whacked. I have had much better quality from other things from other silk companies just saying always look at their return policy I can't even get an address to return it because it has to be a prior approval …. I don't have the packing slip because it was a gift and that's what they require the number on the packing slip. I have the persons name and address that ordered for me but that's not what they want. So buyers beware

SilkSilky sent me the wrong item. First they wanted to send me the correct item and then work with me on the return. Sounded fishy so I said no, I want to return it for full refund. Back and forth emails and I finally did get a return address.
I mailed it back today and asked for full refund plus postage plus return postage as this was their error.

They said they could not credit my credit card I used to purchase it and that they needed my PayPal account. I didn't have a PayPal account but they insisted. So I set one up just for this. I will delete it once this nonsense is over.

This is the last email I got from them, so we'll see how much refund I do get.
" We are sorry that there is no extra money left to refund the shipping fee after your order is refunded, so we need you to provide us with your PayPal account"

What a horrible company to buy from.
I bought a present from my wife. When it arrived, it was too small. I measured the item to verify the sizing is correct per their website. The item they sent me was one size smaller. There was not tag on the item to say what size it was. I emailed the company showing them with a tape measure that the size was incorrect. There was a 3" difference in bust size between what I got and what the measurements on the website showed for the size I bought. The response I got was it was "in line with the size chart". How is a 3" difference in clothing size "in line"? They said I could return it and they would send me something else, but I would have to pay for Shipping it back and any extra fees. I didn't see anything else we wanted so I requested a return postage and my money back. Their website states that they don't pay for return shipping in MOST cases. They were telling me they never do. First lie on their website. This is not a wrong size problem; this is their quality control and false advertisement problem on their part. After two months of sending emails back and forth, which was one email a day that I received at 2 am in the morning each time, they agreed to pay for shipping. Their website says 24/7 replying to emails. That is the 2nd lie. They told me they would pay for my shipping cost and just send them my PayPal account and they will refund me. I took the bait and did it. Should have just disputed the charge with the credit card company and been done. After they received the package, I received an email that they don't refund shipping. 3rd lie. I continued to send emails with quotes from the previous people that emailed me noting that they were going to give me a refund. Note that every time I sent an email, it was responded by a different person. After another 2 months of emails, I finally got my return shipping money via PayPal. I bought the item November 17 and did not get my refund until March 2nd. Some other wired things about this company now that I have experience with them. My order when first shipped showed it in Chicago a full week before it left. When I shipped it back, I had to ship it to California which was received "at the back door" per USPS and took a couple times for them to get it delivered. All the emails had about the same AI response. I have left reviews on their site and they get erased.

IT'S A SCAM. Over a month ago I purchased an order on the Silksilky page for which I paid 38.99€. My order never reached me. I contacted them a month later to find out about my order which I never received nor was refunded and then tell me they have destroyed my order because they couldn't reach me. I was never contacted by them nor the delivery company. They don't refund me and I don't have my order. Don't buy from this shop.

I got two pajamas from silk silk and one of them got ripped after one use. I contact them and they told I could not return so I returned just the one I never used. They started saying they could not refund me because I just returned one pajama. Are you kidding me? Now we are fighting with our card to get our money back. They said we need to stop fighting with cars and they would just return the money and that never happened and they sent a email saying they could not return our money.
Never buy from them. They are a scam and they clothes has zero quality

Not only do they advertise as an American company, they are a Chinese owned company that sells scam products.
I ordered a robe & Pajama set for my wife and followed their exact size chart. The product I received looked as if it were made to fit a small child. I contacted customer support and got zero comforting response. Rudeness and refusal to assist correcting this at all. They kept insisting that I pay to ship it back to them, take photos of the garment with a measuring tape and a list of other requests.
I would recommend avoiding at all costs.

If this company sells their silk clothing in the US, they should standardize their products for the American market. I bought an extra large piece of clothing for $139 dollars. What I got was at least 2 sizes too small. I contacted the company twice, and never got an address to return the item. Don't be fooled or you will lose your money.

This scam company are extremely frustrating to deal with on refund policy, I bought an item based in their website sizing guide and it arrived three sizes too small and it definitely was not silk. There have been multiple emails from them asking for my paypal address for
Refund which I have confirmed and also notified them that the paypal account is how the order was placed. I have contacted paypal who have cautioned them and still they are harassing me with ignorant emails for paypal info.
Such a Saga. They do not understand English or how a company operates.
Do not buy from this scam Chinese could care less company.

I had just placed my order, minutes before contacting them to cancel. They assured me that all my items would be returnable and they also took so long to reply to emails that it ended up shipping before I could complete the cancellation. Do not trust them. Also, sizes are not accurate at all!