ShutterflyReviews 984

I made an account on shutterfly to be able to send a loved one who lives far away pictures. I sent a few, as a test to see how long it would take for them to get there. It originally showed me a date, which was 2-3 days after I sent them. I was like wow, okay that's great. Finally a week went by, no email confirming delivery. So I went to their site to check, it still said it was sitting at a post office. I checked again a few days later, no update. I sent them an email, according to them it was "lost in transit" and they sent me the pictures to my house. When I got them, they weren't at all what I wanted printed. The prints were garbage, and 2 were cut. Now i'm having issues with my account, and all the customer service chat keeps telling me is to reset my password. I was asked to identify myself as the actual "owner" of the account, which I did immediately. Still no answers, no emails. Nothing. A word of advice, you're better off getting your prints at a local drugstore or something.

I just spent over $70 for prints and having them delivered to my house, they all look horrible. I cant use any of them theyre fuzzy and bit-mat which is extremely upsetting considering I got them from the devices that actually took the photos. Theres absolutely no reason for the extremely low quality photos I revived. I am very upset will never use this company again. I am out $70and Im going to have to reprint all these photos from a different company. Do not waste your time and money.

Ordered all my "FREE" stuff. The items, which could fit in a small priority mail box were going to cost $80 to ship! Now I want to delete photos I uploaded, but can't figure out out how. I've emailed at least 4 times. They keep sending the same answer, but nothing matches what I see on my screen, and I've tried on both browser and app. In general:
Customer help is non existent
There are no free items
Software in both app and browser is confusing.
Browser and app do not share pics
After trying for 3 days to get freebies and prints I gave. I went to Walgreens site. Ordered my prints and picked them up-took me 1 hour total, including going to store to pick up!

Terrible site: mobile app is ridiculous to use. They uploaded THEIR choice of my photos- not the ones I would have picked and left out others I would have wanted. I finally deleted their app from my phone. A day later I received an email saying my credit card was billed over 200 dollars for three books. I immediately told them this was a mistake, I did not submit an order because I was still attempting to edit my photos. Their app is so crappy, its a federal production to edit or change photos. In addition pages were left blank and they say youll get 100 photos but you do not. I am contacting better business bureau and NY Attorney General about their dishonesty. Steer clear and do business with an honest place.

This is a scam. I decided to give Shutterfly a try after receiving a coupon with a Christmas photo purchase. The site was very hard to use. I manage to create and preview a plaque I wanted to buy. I ordered a plaque and received my "order" after 10 days. To my surprise I received a blank plaque. Shutterfly is refusing to refund or simply send me what I originally ordered. Their response to me has been via email only. There is no way to contact anyone over the phone. They never answer the phone calls.
The email response stated that they sent what I ordered. That I should have previewed my project! You can't order without a preview!
And if the previewed showed a blank plaque why would anyone order that?!
They simply used a coupon to steal money from me. And they will do the same to you!

The site is incredibly confusing to navigate. But more importantly, you need to have all photos fully edited prior to uploading them. Although Shutterfly offers in-site editing, it's mostly a joke. The server gets confused if you attempt to edit a photo that you've already placed on a project, and the editing tools available are weak by late 1990s standards, let alone 20 years later. All this for a premium price tag? No thanks. Use another company if you need real features. That said, the books themselves are well made, if you make it that far...

I worked on a photo book for 3 months and I paid extra money for shipping to get it by Friday. On Friday morning I got a text saying that it wouldn't arrive until Monday. I needed the book to be there by Friday because the person that I was giving it to would only be there for the weekend. The worst part was that when I ordered the book it said "Guaranteed Delivery Friday" and now I have to spend more money to ship the book out to the person and not share the experience of giving it to them in person. I couldn't be more furious. I'm never ordering through Shutterfly again. Use I different company to print your books.

FIVE TIMES PRODUCTION ERROR:
YES! You read that correctly, they printed my order the wrong time five times. After telling me they were going to watch it come out right, the pictures on my save the dates were crooked and not how I had them on my preview when I placed the order, I went for the third time when they told me to change the structure of the card, AGAIN received them wrong, and wrong again after that, MONICA a supervisor there laughed at me when I was complaining and almost in tears from how upset I was. She was a total $#*!. I have never had such terrible customer service in my life. Then when I wasn't expecting it, and after they refunded me my money, they sent me even more and those too were wrong. I HAVE FIVE $#*!TERFLY BOXES AND TONS OF ENVELOPES AT MY HOUSE AND WRONG SAVES THE DATES! OH MY GOD! CAN YOU SAY NIGHTMARE?

I made a small 8x8 20 page book, I individually formatted each page but when I went to pay I was being charged a fee for their formatting. After speaking on the life chat, a representative referred me to an FAQ that answered my question so I closed the chat. I was then made aware that removing the fee involved extensive changes to my book. I then proceeded to ask via message on facebook if there was an alternative answer. The customer service was atrocious, instead of clearly admitting the flaws of the program that trap you into paying unnecessary fees I was repeatedly given round about answers, and generally not being helped. It is not clear that a so called storytelling format will garner an extra charge and that the charge will remain whether or not you use the formatting. As I had completely changed the format to suit my needs I thought it would not be to difficult to remove the fee. I was incorrect. After trying to do as directed and change the format to remove the fee everything was changed. While the original chat representative was courteous, the facebook response was not. I think shutterfly has poor interface and poor service over all. I will be paying the fee and ordering the book if only for the time I have already lost on it. I will never use the site again, just simply for fear or wracking up some other ridiculous fees that no one can help you remove without destroying all that effort.

I placed an order for a photo album and the book I recieved was all wrong. They printed the wrong cover and some of the photos I had saved were not in the book. I emailed their customer service and was told I shouldve double checked my project before submitting (which I did) and that their printing company goes by the saved project. I was not happy with that response so I contacted someone else who credited me another book. So I redid the whole book again and double, then triple checked, and placed my order. I received it in the mail today and they somehow managed to screw it up even worse than the first time! And I had to end up paying for the shipping on this book so now Ive spent over $60 dollars and have two books that were made incorrectly!