Nena M.

I made an account on shutterfly to be able to send a loved one who lives far away pictures. I sent a few, as a test to see how long it would take for them to get there. It originally showed me a date, which was 2-3 days after I sent them. I was like wow, okay that's great. Finally a week went by, no email confirming delivery. So I went to their site to check, it still said it was sitting at a post office. I checked again a few days later, no update. I sent them an email, according to them it was "lost in transit" and they sent me the pictures to my house. When I got them, they weren't at all what I wanted printed. The prints were garbage, and 2 were cut. Now i'm having issues with my account, and all the customer service chat keeps telling me is to reset my password. I was asked to identify myself as the actual "owner" of the account, which I did immediately. Still no answers, no emails. Nothing. A word of advice, you're better off getting your prints at a local drugstore or something.