I placed an order for a photo album and the book I recieved was all wrong. They printed the wrong cover and some of the photos I had saved were not in the book. I emailed their customer service and was told I shouldve double checked my project before submitting (which I did) and that their printing company goes by the saved project. I was not happy with that response so I contacted someone else who credited me another book. So I redid the whole book again and double, then triple checked, and placed my order. I received it in the mail today and they somehow managed to screw it up even worse than the first time! And I had to end up paying for the shipping on this book so now Ive spent over $60 dollars and have two books that were made incorrectly!