Vanessa C.

This is a scam. I decided to give Shutterfly a try after receiving a coupon with a Christmas photo purchase. The site was very hard to use. I manage to create and preview a plaque I wanted to buy. I ordered a plaque and received my "order" after 10 days. To my surprise I received a blank plaque. Shutterfly is refusing to refund or simply send me what I originally ordered. Their response to me has been via email only. There is no way to contact anyone over the phone. They never answer the phone calls.
The email response stated that they sent what I ordered. That I should have previewed my project! You can't order without a preview!
And if the previewed showed a blank plaque why would anyone order that?!
They simply used a coupon to steal money from me. And they will do the same to you!