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ShopSmarter

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Oregon
1 review
0 helpful votes
Follow Donna M.
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Scam
March 15, 2021

I never signed up for this service and they took $10 out of my account! I made a purchase at Buy Buy Baby, paid by credit card & on the order it showed I was entitled to a discount. I was asked to sign in with email to receive the discount, it linked to a separate page, still appearing that it was leading me to the discount, I was asked to create a password NOT ONCE did it ever ask for my credit card or state I was going to be billed, I would not have signed up for this service! I am angry as all hello that this scam of a company appeared to offer a discount on my purchase and took my credit card information from that purchase then charged me without my consent! Total Scam and Rip Off

Date of experience: March 15, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Donna, we're sorry for any confusion regarding the membership fee. Please reach out directly at Help@ShopSmarter.com and we will be happy to help.

Australia
1 review
6 helpful votes
Follow Reni L.
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Bait marketing methods
February 13, 2019

As mentioned these guys are not upfront about their fees. I have looked into my account and instead of getting $15 cash back I was deducted an amount from my credit card.

Date of experience: February 13, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Reni,

Please reach out to me directly at Help@ShopSmarter.com. I will be happy to assist you with this.

Thanks,

Samantha
ShopSmarter
Customer Service Supervisor

Hawaii
1 review
4 helpful votes
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Track your purchases
November 11, 2019

Many missing purchases, their online missing credit service did not work for me, emailing got some credit but not all, gave up and cancelled.

I was surprised to see their low rating here but agree with all ONE STAR.

Date of experience: November 11, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Sanford,

Please reach out to me directly at Help@Shopsmarter.com.

I will be happy to assist you.

Thanks!

Samantha
Customer Support Supervisor

Florida
1 review
19 helpful votes
Follow Tati S.
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My first month, I paid 9.99 and got 40 something back. The second month, I had a big purchase due to my quaterly 20% coupom from Ulta. I work for a big company call center, so I bought for several girls, so we all could take advantage of the coupon. They again paid me 40 something leaving this big purchase behind without mentioning anything. When I complained I did not get paid for the purchase, they requested a receipt and after I sent, they locked my account accusing me of being a business and refused to pay me for that purchase and all the other ones I made for the quarter. I'm now in touch with another member that got scammed for a lawsuit. I am sure they pocket our money. Be aware!

Date of experience: August 3, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Tati,

I'd be more than happy to look into your account for you. Please contact me directly at Help@ShopSmarter.com so I can look into your account.

Thanks!

Mike
ShopSmarter.com
Customer Service Manager

GB
1 review
0 helpful votes
Follow conner m.
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Was tricked into subscribing without realising after purchasing tickets on ticket master. Signed up in the march 2019 they didn't charge my account till the october 2019 so i wouldn't relised it was from this site. I phoned the site once i realised i had payed £70 for a site i have never visited in my life asking for a refund while the girl on the phone replyed well you accepted the terms and agreements then laughed at me. Would not recommend this dodge company. Im sure the terms and agreements didnt say we will wait 6 month before charging you for an account you haven't set up so you don't realise what the payment is.

Date of experience: April 23, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Conner,

I'm sorry to hear about this experience. Please reach out to me directly at Help@Shopsmarter.com. I'll be happy to help you.

Thanks,
Samantha
Customer Support Supervisor

Massachusetts
1 review
9 helpful votes
Follow Kimberly T.
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SCAM! SCAM
June 17, 2017

I purchased an item through Walmart. 6 Months later I notice this charge on my account. They are refunding my money. I still want to know how they could of charged my account without me authorizing the charge. Who are they! I use ebates and never would of joined this sevice. I am surprised that this happened from a purchase through Walmart a large retail store. I could see if it happened through an unknown store. Be aware OF ALL CHARGES TO YOUR ACCT.

Date of experience: June 17, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Kimberly,

We're sorry to hear about the misunderstanding regarding our service! Walmart is one of the most popular retailers in our network of over 1,000 online stores. We offer 10% cash back, price comparison and coupons at every retailer in our network. Often times, Walmart customers are offered the opportunity to start a free trial with us after making a purchase on the site.

All of the information we obtain from members is voluntarily provided by members themselves while signing up. Every new user is offered a 7-day free trial. On the sign up page, you must agree to pay the monthly membership fee if you choose to continue your account past your trial period. Directly above where users enter their credit card information on the sign up page, it states that if you do not cancel your membership before the end of your trial period, your membership will automatically continue at the cost of our monthly membership fee. You can also review this information in further detail by accessing our terms of use.

If you have any further questions or concerns, please feel free to reach out to help@shopsmarter.com. Thank you!

Sincerely,
The ShopSmarter Team

North Carolina
1 review
4 helpful votes
Follow Kathleen K.
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What a scam
September 29, 2019

I can't rate it I have never used it. I didn't even know I had it but they have been charging my debit card $10 a month for 2 years. Apparently it's a pop up on Bed Bath and Beyond on line and that's how they snag you. I got scammed on Pyramid Collection for a $15 a month VIPprogram didn't know I had. So this is going to go on and on. Is there anyone who can stop these scammers.

Date of experience: September 29, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hello,

Please reach out to me directly at Help@ShopSmarter.com. I will be happy to assist you with a refund.

Thanks,

Samantha
Customer Support Supervisor

New York
1 review
0 helpful votes
Follow Len G.
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Legitimate, not a scammer!
February 13, 2021

I have no idea why a lot of negative reviews here. I rarely give reviews as I am a very busy person. A lot of people say they got ripped because Shop Smarter charged them $9.97 a month, which SS clearly stated that when you joined. I am so happy with them, YES- I pay $9.97/month but I get more than that with my rebate. I shop a lot online and I get 10% back all the time, which exceeds the $9.97 fees. This is legitimate and no scam! You have to read what you are getting into before you click that submit - so no problem at the end. I am very happy and I joined about 3 months ago, cost me less than $30, but got checks for $200+ already. I got proof, and hey- I am not part of them, and no Financial interest here, I am just telling the truth. As long as they exists, I will pay $9.97 a month. I just shopped in BJ's today for $250, and I will get $25 there right away- that is just one store. Do the math- you need to maximize your savings and always use their site. Don't pay monthly and never use them, then you LOSE money! Be smart! I fully recommend them!

Date of experience: February 13, 2021
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Len, thanks so much for taking the time to share your feedback! We hope you continue to enjoy the savings with ShopSmarter, happy shopping!

Virginia
1 review
4 helpful votes
Follow meiling s.
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Scam! Scam! Scam!
December 26, 2019

I had received ShopSmarter's $10 check, sooner they charged me back $9.97 on my credit card! What's the point to give a customer a check and then take it back? What an awful company!

Date of experience: December 26, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Meiling,

Sorry for any confusion regarding the membership fee. Please reach out to me directly at Help@Shopsmarter.com and I will be happy to assist you.

Thanks!

Sam

Canada
1 review
17 helpful votes
Follow Anne A.
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This is a big time scam
September 11, 2019

I made a purchase on Bed Bath and Beyond on Sep 7th and received shopsmarter's link to claim 10% cash back on my order. They ask for credit card details to transfer cash back. I did not receive any cash back but a charge on my credit card. I cancelled the membership and i was told that I have access until Sep15th but then I am not able to login to my account to check about my 10% cash back. This website tricks to get the creditcard information and is a big scam. There is no clear information about any charge

I only trusted this link because it came with the order confirmation email from Bed Bath and Beyond. This was my last purchase from Bed Bath and Beyond (online and in store) because they promote scam websites.

Why you charged money on my account and i did not receive any cash back? Why i am not able to access the account I created?

I also attached here the cancellation proof because I do not want you to keep charging on my credit card.

Date of experience: September 11, 2019
ShopSmarter R. ShopSmarter Rep
over a year old

Hello,

Please reach out to me directly at Help@ShopSmarter.com. I will be happy to assist you.

Thanks,

Samantha
Customer Support Supervisor

California
1 review
1 helpful vote
Follow Andrew H.
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First, it is not a free service, nor even in the trial period. It would charge you ~2 dollars even in first 7 days;

Second, if you cancelled the service in the trial period, they will not pay you any cashback, and they even close your account!

Third, they pay money sooooooo slow. I used them service on the first day, but they updated records 5 days later, and claimed to pay the check only in the next month.

Date of experience: January 2, 2023
ShopSmarter R. ShopSmarter Rep
over a year old

Thanks for sharing your feedback, members receive their savings payout on the 15th of each month. If you have any questions please don't hesitate to reach out directly at Help@ShopSmarter.com

Florida
2 reviews
3 helpful votes
Follow Gabriel H.
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Total joke of a business. I opened an account last year and then made an expensive purchase. Shortly afteward, they closed it before paying out the cashback without any warning. After I submitted the receipt, they agreed to open it back up. Ok so then later I closed the account as I got my cashback and didnt want to pay the subscription anymore. More than a year later, I open an account again to take advantage of the cashback on a new purchase. After making the purchase, again they closed the account without warning. This time the excuse was that "I already had an account so I can't have more than one per household". Nowhere was there an option to "re open" the old account that was cancelled so, of course, I had to create a new one. In the end I lost a lot of cashback and u can bet they kept it all for themselves. What a joke of a company. They customer support is outsourced and are of zero help. Reported to various agencies.

Date of experience: May 19, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Gabriel,

Thanks for taking the time to share this great feedback! We hope you continue to enjoy the savings with Shopsmarter.

Thanks!
Samantha
Customer Support Supervisor

New Jersey
2 reviews
0 helpful votes
Follow Itzy A.
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I shopped thru them, but when it came to pay me they claimed I'm a commercial user, which is completely false, they charged me a few months of service for nothing.
All my email responses didn't help me a single drop...:(
I am attaching a picture of the email I got

BEWARE! YOU ARE WARNED!

Date of experience: January 10, 2018
California
1 review
14 helpful votes
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Scam
June 13, 2018

I didnot know how I became member of this website. I was purchasing ticket from Cheapoair 1 year ago and I dont know how I bacame member of this website. I didnot get any monthly mail regarding the monthly subscription and just these guys were deducting balance from my husband's credit card. After 1 year, today while we were going through the bank statements we find out that these guys have been charging the subscription fee monthly for 1 year. I never used this site and I didnot know how I became member. This is totally frustrating. This is a scam. We should sue these guys.

Date of experience: June 13, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Milan,

I'd be more than happy to assist you with this. However, I am unable to locate your account using the information given above. Can you please contact me directly at Help@ShopSmarter.com and reference Customer Loyalty #SJS613.

Thanks!

MIke
ShopSmarter.com
Customer Service Manager

Tennessee
1 review
28 helpful votes
Follow Mike C.
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I received a check for 85 cents. A rebate for the purchase of a pkg of athletic socks. I had ordered them from Target and picked them up at the store. Previously, I had been denied a rebate on tires I purchased at Walmart becaise I picked up the tires at the store. When I pointed out the inconsistency to Shopsmarter, and asked again that my rebate for the tires be approved the "new" reason for denial came back. " Tires are not eligible for rebates" Looked to me like they were grasping at straws to find a reason to deny this. I'm starting to think they don't like me.

Date of experience: October 5, 2016
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Mike,

I’m sorry to hear there was confusion regarding our service. Please see the below statement in our Terms of Service for 10% cash back eligibility:

“Purchases that are "shipped to store" are ineligible for 10% cash back. To qualify for 10% cash back, your purchase must be shipped to a residential, non-retail address.”

You can read our Terms of Service in full at the following link: https://www.shopsmarter.com/terms-of-service

If you have any further questions or concerns, please feel free to email me at jenna@shopsmarter.com. I’d love to help you out however I can and ensure you’re getting the most out of a membership with us. Thanks so much!

New York
1 review
6 helpful votes
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Stay Away
January 13, 2020

Never use SopSmarter. Started using this site just before Thanksgiving. QVC, Sephora, Macys, Best Buy, BedBath and Beyond and other internet site used to buy Christmas gifts for the whole family. No one purchase appeared on my account. Got a message from a customer service in January - ''Some retailers can take up to 7-10 days to appear in your Savings. The next step would be to fill out the "Missing Cashback" located under the "Help" tab if you do not see it within 10 days of the order being placed." Joke! Membership cancelled.

Date of experience: January 13, 2020
ShopSmarter R. ShopSmarter Rep
over a year old

Hi svitlana,

I do apologize for any inconvenience. We receive all cash back directly from the merchant after you shop through the links on our site. We do have a Help Center for members to reach out if they do not see their cash back pending within 7 days. If you have any questions please feel free to reach out to me directly at Help@Shopsmarter.com.

Thanks!

Samantha
Customer Support Supervisor

Nevada
1 review
5 helpful votes
Follow Ram P.
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I took the membership last month but I didn't receive the $10 cashback for the first purchase.
I submitted the purchase receipt but there is no response to my emails. My account is registered with the email id *******@gmail.com.
They took $10 for the membership.

Date of experience: December 12, 2016
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Ram,

Our records state that your check for the $10 cash back was paid out to you on 12/7, so you should be receiving it in the mail shortly! Keep your eyes open, and feel free to contact customerservice@shopsmarter.com if you have any further concerns. Thanks!

Sincerely,

The ShopSmarter Team

Canada
1 review
13 helpful votes
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Scam
November 28, 2018

Made purchase at Bed, Bath and Beyond with credit card 5 weeks ago, several days ago I noticed I was being charged a monthly fee, I did not sign up for ShopSmarter (nor would I, you need to purchase $100.00/per month to break even). I will also notify Bed, Bath and Beyond to advise I will no longer purchase from them on-line,

Date of experience: November 28, 2018
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Eleanor,

I do apologize for any confusion regarding the ShopSmarter membership. I will be happy to issue any refund for the membership fee if this has not been taken care of already. Please contact me directly at Help@ShopSmarter.com and reference customer loyalty #S349

Thanks,

Samantha
ShopSmarter
Customer Service Supervisor

New York
2 reviews
2 helpful votes
Follow Leibl F.
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Fraud
September 4, 2023

Non sense you will be charged and you can not get in touch with them this capital punishment its another way of being cheated

Date of experience: September 4, 2023
Florida
1 review
9 helpful votes
Follow Etay L.
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Like everyone else here, I saw a banner on Walmart.com linking to shopsmarter.com
The fact that Walmart.com (the world's largest retailer) is directly referring their customers to shopsmarter.com proves that this is a legitimate website as well as a rewards program.

I've read at least 20 reviews here from people bashing shopsmarter.com
When I tried to sign up it clear states the following:
"Offer Details
Start your NO-COST 7-day review with our compliments. If you decide not to continue your ShopSmarter.com membership, simply log on to cancel during your review. Otherwise, your ShopSmarter.com benefits will be automatically extended for just $12.97 a month, billed to the credit card you provide here. You may cancel at any time. Your credit card will not be charged during your review period."

It then asks for your credit card. Anyone that can't read and gives away their credit card without even knowing why DESERVES to have their credit card charged every month. Some people are really that stupid (like all the people on here for instance).

However, I am only giving shopsmarter.com three stars because they promise an introductory $10 cash back bonus (but completely fail to explain it takes 6 weeks to receive it). So I think there is room for improvement on their transparency as well.
I also think they should explain that this is a subscription service on their website.

So yes - to be honest - they are kind of sneaky in their business practices and not completely transparent. But certainly legit.

Date of experience: March 29, 2017
ShopSmarter R. ShopSmarter Rep
over a year old

Hi Etay,

Thanks so much for coming here to share your experience and quoting the details of the offer that reside on the sign up page. We understand there has been some confusion regarding the cost of our program at sign up and the terms of the 7-day free trial.

We greatly appreciate your feedback about our rebate process. Although 6 weeks may seem like a long time, it's been necessary for us to continue allowing this time frame to avoid any fraudulent activity on our site. However, we've been working on ways to enhance our member experience and get users their savings in a timely manner.

Again, your review is greatly appreciated. Please let us know if there's anything else we can help you with!

Sincerely,

The ShopSmarter Team

Overview

ShopSmarter has a rating of 1.5 stars from 331 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ShopSmarter most frequently mention credit card, customer service and bed bath. ShopSmarter ranks 689th among Discount Shopping sites.

service
52
value
50
shipping
30
returns
33
quality
39