Shop Factory Direct

I ordered a dining room set in March 2022 for $4K, still no furniture, and the credit card company can't refund me because ShopFactoryDirect dragged it out with shipping excuses through June. I've left close to twenty voicemails, many emails sent to every address I could find on their site, reported to BBB, and filed a claim with the FL Attorney General. Their phones are also now disconnected... They deserve 0 stars coupled with a lifetime of pain and misery.

This company charges half of the price for a "return." I refused delivery on a product because the listing page did not include important information. Instead of making adjustments to offer white glove service, they wanted to charge me an extra $300 for delivery of their product. Their terms do not mention any circumstances for refusal yet they lied to Consumer Affairs and my credit card company and stated that their terms list a policy for refusals. Stay away from them if you are not a local customer. You will get screwed for any issues that come up. They charged me $450 for a "return." More than half the price of the furniture I ordered.

I bought a bedroom set from them in July and I received it in August ever since I received the bedroom set been having trouble with it now it's broken and they don't want to fix or replace it I'm going to sue them that's not how you treat people I pay$5600 hundred dollars for that bed to be no good please do not buy anything from these people I didn't read the reviews my mistake never again

Office Manager purchased business telephone earpiece, without researching what it worked with, compatibility, etc.
Equipment arrives 7 days later (so now 23 days left to dispute), and after several attempts to make work, it does not with our equipment. Time wasted looking for the reciept (none sent expect on C Card statement), and now refusing to "do anything" as "30 days are gone, too bad..."
Do NOT purchase anything from this unethical, poor attempt at a company.

I bought a tv 4 months ago and picture broke already. They won't accept a free exchange or return. I think that I am taken advantage of

I ordered bed over a month ago. Finally supposed to be here on Monday. Never arrived! No calls to let me know what happened! Only the same bs email saying it's on its way. I've received items from China faster! Pathetic! Beware! Don't waste your time or money on factory direct! Ripoff artists!

MAKE SURE YOU TAKE PICTURES BEFORE BUYING
"I PURCHASED A BUFFET AND HUTCH AND TOOK PICTURES.
WHEN I RECEIVED THEM THEY HAD THESE HIDEOUS BLACK CANISTERS ON BOTH SIDES AND A TRANSFORMER BAR THAT WERE VISIBLE, THE AGENT AGREED WITH ME THAT IT LOOKED HORRIBLE AND COMPAINED TO THE MANUFACTURER AND WAS TOLD OH THE ANGLE WE TOOK THE PICTURE DOESNT SHOW THEM BUT THEY ARE THER.
DOESNT THAT SOUND CROOKED AND DEVIOUS...
I AFTER MONTHS OF WAITING NOW THEY SAY THAY CANT DO NOTHING ABOUT IT."

I made a purchase 2 months ago for my formal dining room. I still haven't got all my items in the set and when I ask the question "When is my delivery coming?" They always give me the same answer "In a few days" It has been 2 weeks since they said that. Overall their customer service is trash and they take forever to deliver PLEASE DO NOT ORDER ON THIS WEBSITE UNLESS YOU WANT TO WAIT 2 MONTHS FOR 1 ITEM!

I have paid $5100.00 for a bedroom set in full including white glove delivery in 4/2021; Renee and Lisa kept telling me the furniture is in California and they are waiting for a delivery date it has been 2 years and no furniture. The phone number is no longer in service, they do not respond to e-mails. I work hard for my money I just want my refund in full. I have already filed a complaint in my state and I am working with an attorney. Does anyone have any updates on this issue?

I was on www.badcock.com when this site popped up. I ordered a sofa and chair for $3,296.00 July 15,2022. I called *******216 x503. I asked for Lisa. I never could get anyone on the line. I am 80 years old and cannot afford to lose. I called the State Attorney's office asked me for an address. I cannot provide it, because all they have is a telephone number. If anyone knows the owner, the address, and any detailed info on these scammers, please help me. I appreciate it.

Don't expect this company to stand by their merchandise---THEY WON'T. They made me take a video of the problem and submit it to them to review. They will give you the run around for months and nothing will be resolved The phone number i used is no longer working so they either BLOCKED me or changed their number. Don't buy anything from this company. I WILL be contacting the BBB here in CantonOh.

Package never received
Ordered May 2021. Have to be patient all the time. And suddenly they have blocked me. I cannot send them a message anymore. Bad service. Was a gift for my nephew.
Factory direct phone… is a bad company

I have used these folks a few times since 2014. Bought a table in 2014. The top of it was damaged. The offered me $250 to go away. I finally gave up and took the money. I refinished it myself, so I made money on the deal. Bought a king bedroom set shortly thereafter. The "leather" trim just rotted right off of it. I re-upholstered it with higher quality materials and it has been fine since. The last straw was the living room set I bought in 2019. It is now 2022 and it is totally falling apart! The "leather" is peeling away. I have furniture upstairs that I bought back in 2014 from Rooms to Go back when we had teenage kids, dogs, cats and all of the neighborhood kids sitting on it that still looks pretty good. This latest living room set from Shop Factory Direct has spent its life in a house with no cats, no kids and dogs that don't ever go on our couches. The quality is JUNK. Do yourself a favor: Go to a local furniture store and buy REAL furniture. Also, the responses to other review by this company are rude and condescending. Vote with your feet and your wallet. You're Welcome!

Very disappointing experience where they are quick to charge you card for items without confirming they are available to ship. Instead of just a hold on the card and making sure what they are advertising as available on their website can be fulfilled, they charge your card and draaaaaaaaag their feet with refunding. I hope I do get my money back soon after having it for a month and doing nothing but wasting my time.

An ethical company would just place a hold until making sure fulfillment can be completed - but not SFD. Charge was posted to my card on the sixth and am still waiting for the refund. Advice to anyone considering this company is to stay far away to save yourself the headache of having to deal with poor service and unethical business practices.

It took 8 months to get our bed set, was supposed to take 2. We kept getting the run around. After spending $5600, we were told that the benefit was we'd locked in that price and it had gone up substantially since we ordered. So we waited. After receiving our bed, dresser and nightstand finally in July 2022 we were told the chest was backordered until August. Dresser arrived slightly damaged which we were never compensated for after sending photos and documentation. It is now August and we are unable to reach the company by phone or email. I presume they are no longer in business.

Ordered living room furniture in April. After two months of waiting on my furniture to be delivered I requested a refund. The company's phone numbers email adtesses for staff are no longer in use. They have my $5000 and I have no furniture. I wished I had read the reviews. If anyone has any ideas on how I can get my miney from these scammers will be great!

I purchased a dining room set on April 26,2022 and my order FINALLY arrived on June 18,2022. When we opened the box, the table was damaged. Wood was busted and broken which would have not not made it easy to assemble. I immediately took photos, called and emailed their customer service department to report the issue. I was told that they needed to investigate the damages and get back with me. After almost 3 weeks I was told that they would see if they could send someone to my home to repair the damages, if not, they would ship me a replacement. Two weeks after that update, I was told that they have determined that it was not repairable and that they would be submitting a new order for the replacement. The rep even said that in the meantime we could use the table. How in the HELL can my family sit at this use table with big chunks of wood sticking out!? I have sent an email every week, called daily, and left messages with Tina (at ext 505) who used to return my calls I have asked for a full refund and have yet to receive a call back or response. I have been robbed of my money and I want it back! This has been an absolute nightmare purchasing from this company. Also, I went online today, 7/27, and noticed that A LOT of things are "Out Of Stock". I makes me believe that they went out of business especially since I've been calling for 2 weeks straight and no answer. They were quick to charge my card but have yet to deliver an undamaged product that we paid for! I would advise anyone considering purchasing ANYTHING with this company to stay far away and save yourself the headache of having to deal with poor service and unethical business practices. I have requested a refund and they have stopped responding,

I placed an order from this shop since 4/2022 and I paid $3000 but now I haven't received the furniture yet and the shop doesn't answer phone and email either, I need money back please

I ordered desk and cabinets for my offices paid about 4300 for them and when i got them the door on the cabinets was broken i stopped while opening the box and called and talked to a lady name Amanda and she told me to finish opening the rest of the boxes and email her pictures of the damaged parts so i did just that and she responded and asked for a few more pictures and i sent those then two days later she sends me an email stating my claim is denied because it wasn't noted on the fedex package there was damaged items. Which is crazy no one in fedex sits around and waits for a customer to open and inspect all of their items plus during this corona 2019 they have a no touch or limited contact because of the epidemic. The messed up part about it all this company tried to get me to pay them 400 to bring this desk into house and wanted to charge me even more to put it together. It seems because they couldnt get more money out of me one way they then knowing sent me damaged good knowing that they have already been paid and there is nothing i can do. Beware of this company seems to scam people!

My wife and i were about to make a purchase on a sofa and love seat, but something told me to check into their reviews and BOY i'm glad i did so,,,, STAY AWAY!

I bought their sofa and love sea pair back in Jan. 2021. They are poorly constructed. The soft recline but can not push the extended part back without forcing it back by standing in front of the soft. The mid section of the sofa is misaligned.

I had payed a $500 deposit on a dining set on May 30th. Was promised a delivery first in June, then in July, then in August. It's almost September now, I called multiple times for days now, and the phone lines are out of service! Emails aren't being answered! It's time to call the Attorney now!

Do not buy from them. They have terrible customer service, will not answer emails. Did not deliver item and they still have thousands of dollars after 3 months.