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This company charges half of the price for a "return." I refused delivery on a product because the listing page did not include important information. Instead of making adjustments to offer white glove service, they wanted to charge me an extra $300 for delivery of their product. Their terms do not mention any circumstances for refusal yet they lied to Consumer Affairs and my credit card company and stated that their terms list a policy for refusals. Stay away from them if you are not a local customer. You will get screwed for any issues that come up. They charged me $450 for a "return." More than half the price of the furniture I ordered.
Karen W.'s review of Shop Factory Direct earned 7 Very Helpful votes
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Our company does not charge "Half the price" for a return. Once the order is shipped, the freight costs are non-refundable. Additionally, the manufacturers charge a restocking fee to accept returns back to their facilities where the merchandise ships from. This is standard for the industry.
As clearly stated in our Return Policy "the actual shipping costs plus the cost of return shipping will be deducted from any refund. All returns for any reason are subject to a 15% restocking fee."
Our terms do also clearly state "Any items refused at time of delivery will be subject to the terms and any applicable fees of our return policy."
This information was provided to Consumer Affairs and they agreed that we were compliant and consistent with our policies.
We are more than happy to provide any additional information and or make special arrangements for upgraded delivery services. Our friendly and knowledgeable customer service staff is available during normal business hours to assist in any way possible. We regret that this reviewer did not have a favorable experience with this transaction.