KIBO

I posted an order there because manufacturer site used them as official retail and ended up re-ordering elsewhere after over 2 weeks.
Short story is that over two weeks after my order was submitted (and over a week after it was charged) it had status 'shipping soon' at the website.
I contacted support and shipper via the website 3 times and only once got a non-informative reply like 'let me see and get back to you' without any follow-up.
The ironic part is that the item arrived when I no longer needed it, so I have to return at my own cost and, I guess, proceed with the transaction dispute.

Very dissatisfied with order fulfilling by Kibo.

I made an online purchase from Thule, which uses Kibo to process orders. 2 of 5 items ordered online were never delivered. Contacted Kibo customer support; they never responded and even closed the support ticket after a few days, with no resolution. Neither a refund nor the parts arriving! It has now been a month since the order, with no resolution in sight.

Re Thule order #*******:
I received only 3 out of 5 items ordered. The following 2 items are missing:
Axle Mounted Hitch Cup - Main Body (Part #: *******)
Cycling Flag - Thule Logo (Part #: *******)

I ordered a product and it has been declined twice for unknown reason. Good thing on my third try of purchasing the product it went through. It is stated the order status that it will be shipping soon. I called the customer service to verify when exactly are they going to ship the product and I was informed that it will take 3-4 business days. On top of that they don't give a definite answer on how long will it takes for the product to arrive. My frustration comes with them charging me a shipping fee of roughly 5 dollars and comparing that to other sites like Amazon will guarantee my a two day shipping for the same amount of shipping fee. This is the last time I'm going to purchase any products from them. Their customer service support isn't much help at all.

I returned an item. Never got a refund. I changed my visa card cause my tap stopped working. I explained this to them and they said it was refunded to old card. And won't change it. They don't listen. Don't order anything from this place. It's a headache!

Kibo declined my order twice for no reason at all. After I used a different email, it was approved, and I still waiting for over a week for my refund, since the order arrived late I had to returned, because it was for Bday present.
I use UPS for a prompted delivery back to them and they still haven't given my refund yet.
Terrible company. Upset customer. Will never use them again.

Perpetual loop on tracking site with no information - retailer simply says speak to Kibo - they have no customer support and items all more than double the delivery time late.

I am part of a VIP program where this site was chosen for delivery of goods... let me tell you I don't feel being part of a VIP program right now. I shop online quite a bit and I never experienced a service that slow. It took 8 days before it got to the shipper then another 9 days for the shipper to come to me... As a customer I feel the site I deal with is responsible to get what I order in a timely manner. (3 to 5 days max) It seems they clear themselves once it shipped... wrong in my mind! Shopping online had never been that easy and fast... I hope this company will follow the pace of others and take responsibility from start to finish or the VIP program I am with will use a better service provider. I think people need to know...