I never we received my order. After spending 30 minutes on hold. I was finally able to speak to someone. I asked the operator to send me a confirmation of my refund and she said no, it's already noted on my account. I said I wanted an email confirmation because I have no proof that I called in and spoke to someone who told me that I'll be getting a refund. She refused. Hopefully, i got my refund but I'll have to wait 3 to 10 business days to see. And if I don't, I'll have to repeat this process. The operator was very rude and did not answer my questions or understood why I wanted an email confirmation.

After Lululemon acquired Mirror, it has a "terms of service" form that you must accept before you can use the new Lululemon site or your Mirror equipment. I read the terms and as an attorney I can say that it is one of the most onerous ones that I've ever seen. But I can't access my Mirror until I accept the terms of service. This appears to be an adhesion contract -- either you accept the terms of service or you can't use your mirror which you bought for around $1,800. Even though I've never accepted the terms of service, Lululemon is still charging the monthly fee. This seems ripe for a class action suit by the Mirror customers.

Purchased a shirt and after a few wears it manufactured holes. The r wry RUDE manager told me that they do not sell faulty products? Really! Read the reviews on line for the shirt that I purchased and many complaints. I asked for the shirt to be replaced and I was told that - it is not their policy. Really - did I give lululemon faulty money! I will NEVER shoo at the Eaton shopping center in orange Ohio again. TERRIBLE, have never been treated by a retail establishment that poorly. You may contact me. Cicky

Bought All the Right Places High-Rise Drawcord Waist Crop 23" tights and recieved them Jan 6,2024, I work away for a month at a time so they effectively had 2 months of wear, maybe once per week. Approximatley a total of 8 wears and the seem in the crotch ripped. I used their customer service to submit an issue and was told that I had caused accidental damage. Just wondering how one causes accidental damage to the crotch area? Lol The seem definitely parted quickly upon receiving the goods and caused a two inch hold in the crotch. Lulu customer care basically told me to go fly a kite and effectively does not stand behind their products. This after a year before I ordered and received a pair just before Christmas and upon first wear the leg had a tear in it, I reached out to them at that time they basically said we're too busy with our Christmas sales rush to help you. So basically they think they are too big to fail and don't actually stand behind the quality of their products any longer. I had a pair of lulu's in the 2000's that lasted 7 years, now 8 wears for a 128$ pair or pants? No thank you, never again Lulu.

I purchased full price from their website and I received worn dirty running shoes. The website states worn shoes are resold at like new resale store-THIS IS A LIE. Customer service told me people had 30 days to return shoes and made it seem like it was fine that I receive the shoes in this condition. The soles are filthy, the bottoms have dirt and sticks stuck in the grooves, and there is human and animal hair in the box. The sides are splashed with dirt, it is crazy that someone in the warehouse actually boxed them and sent them to a full paying customer.

I will never ever put foot in a Lululemon again after the way you treated your employees and believe me I have spent a fortune there. Lululemon is part of what's wrong today. You honor the criminals and prosecute ihe innocent. Bye,bye.

I have shopped on Lululemon for a few years, and have been very happy with the level of service. I have only one complaint, once I was trying to purchase an item and by the time I was directed to and from my paypal account the item was sold out, but it only showed up as a error, so I attempted the purchase several times and much to my dismay my account was charged for every attempt. I was informed that it's because paypal doesn't know what stock Lululemon has.

I ordered one top and a matching set (bra and leggings) from Lululemon last weekend. I got a confirmation shortly after and later got another email with the shipping information. This morning I decided to check when my order will arrive and noticed it says that the order for leggings got canceled. You have to scroll to the bottom of the email about the shipping information to see it. There is no "we are sorry" or an explanation why they did not ship it. It's so rude and unprofessional. First of all I can't return the bra. It's was on final sale. And second I don't have anything that matches it and that is why I wanted those specific leggings. This was my first time ordering clothes from them. Never again...

I asked a few simple questions to two lady's in the Lululemon store at the Clackamas mall and there response were not very nice. They did end up answer them which i said thank you. But there response were very stern and rude towards me.

Terrible customer service
They have no idea on how to treat customers. They shipped my order with a courier that doesn't deliver. I have had to contact them three times about a refund or reshipment. Such a headache.

Beware of the refund process. I purchased a jacket that went for hemming. I returned to the store 3 times to pick it up. But the hemming was never completed so I asked for a refund. Getting a refund has been a very painful experience. Apparently the store can not give a refund?
They insist on calling me for credit card information but I have not been able to connect with them. It's been over a month and still no refund. I'm not sure why they cannot simply refund the credit card on which the original purchase was made. Very simple, everyone else is able to do it. I will now boycott Lululemon and will share my frustrating experience.

Recently, Lululemon started a new service where they resell people's used old product. It's through a third party company. I go into it all in my video!

I love LuluLemon Products, but will never ever purchase online again. Multiple problems with 3 separate orders, all using gift cards and adding extra $$. All had Order Mistakes, and mistakes with Returns, all requiring me to call Customer Service. They say it will take over 2wks to receive the goods at their warehouse. Only then can I re-order online all over again. In total I've done over 20 calls each with 2 - 3 hour wait times. Problem still not resolved. They owe me a total of $160 of product. The PRINT link on their return email doesnt work, so I cannot print out the return form and shipping label. Eventually when stores re-open I could take the goods there and exchange for the correct sizes I need. Last time I called I was # 795 in line! I dont have the time to keep doing these chat calls...

Ordered 2 towels online and they arrived very dirty. Have to go soooo far out of my way to exchange them which is why I ordered online. Took 15 days to get to me. Not willing to give any type of discount for my trouble. Place is way over priced. Don't know why people shop there

Stopped at my LL store in Palm desert, Calif. Purchased a polo which was pretty long. Sales associate (SA) told me free hemming in 3 days. Great. Pinned and gone. 10 days later finally got notice shirt ready. No complaint about time delay. HOWEVER, when I went to pick up the $68 polo, it was rolled in a ball, rubber-banded and so creased it was unrecognizable. I asked the SA (no one has a name tag, btw) if she would be happy to be given a garment so creased and rolled into a ball? She said of course not. So I said why would you give it to me like that? I asked her to steam or press which she did. Can't people think anymore? Do they personally ever shop or pull their clothes from a dumpster? How do they hire people who are so ignorant? The staff is reflective of the store and for very pricey athleisure-wear they should be ashamed.

I bought an item online. The next day I received a shipping notification from FedEx that included a delivery date. The date came and wentno item. I tracked my purchase only to find the item hadn't shipped. Customer Service tells me my item shipment looks great. Yet they have no answer when I explain the item hasn't shipped. Finally I'm
Told if the item doesn't show within 30 days I can file a claim for them to investigate. Nope. I'm disputing the charge with my credit card company. Other similar reviews show I'm not alone. Shame on you, Lululemon. A customer lost; a disgruntled basher gained.

Return or exchange I've been trying to return the product I purchased for over a week and a half now I've called them I spent 20 minutes on the line waiting for them. I'm on able to go into the store.
They make it extremely difficult for you to return or exchange products when you can't go into the store never again will I purchase anything. They also don't give you cash back you have to get a gift card so that you have to purchase something from the store again which totally sucks that business. They even say you can text them I've done that as well and still no response from them.