I ordered online 6 weeks ago and still don't have my item. Called 3 times as it said shipped and I was charged for it. I was told they were short staffed and it would be shipped, they created the label. 6 week later still stays label created. Finally they have offered to refund me. The point is I wanted the item, it's still available and I can't get it sent. They offered me a $20 gift card for my trouble, which I didn't accept. I will no longer shop there, there are plenty of other Athletic stores to shop.

1. If you a buy a sale item (not "final sale"), it is no longer returnable. Store credit only.
2. They refuse to do store sends, even if you're in a store and an employees show you the item you want is at another location. You also cannot any longer call that store and have them send it to you.
3. Per an employee: Sales are down, which is one reason they have implemented these turn-away-your-customers policies.
4. I returned an item (that was QUITE an ordeal) yesterday in a store. Today there is a pending CHARGE (not refund) on my account.
5. Web and store prices are not matchable between the two.

They have plenty of competition. Might as well go somewhere where they care about and take care of their customers!

I love their products, but they are overpriced. The drawstring in my joggers broke 1 month after purchasing and their customer service was awful. I waited in a queue for an hour and a half and was disconnected right after asking my question with no response. I was also charged for making an in-store exchange on one of my items.

I ordered a white jogger and excited to open it. Unfortunately, there is a black mark on it. I tried to call the customer service line, it sucks! First of all, I waited for 45 mins to get someone to talk to me. The entire phone call is a joke as the rep can not do anything to help. She first told me to wait for 7-15 mins to find my profile (joking right?) then asked for what she can help. I told her the situation and waited for another 3-5 mins for her to talk to me. I am not sure what she is doing. Then she told me to wait as she needs to talk to floor lead. Another 10 mins. Then she told me to fill up a form to send to the so called "GEC" so someone could look into the case to make decision. I asked her how long is the process time, she told me it will take another two weeks. It took me 1.5 hours and nothing could be resolved by the Rep. Then what is the point to have a rep to talk to customer?

I have purchased many Yoga mats different thicknesses and have never been happy with any of them. Lots of different issues ie:- no grip or to thick for balance poses. I recently purchased a 5mm reversible yoga mat from lululemon and am in love. It is awesome I wash it with warm soapy water and it cleans up as good as new. Thickness is perfect. My husband is happy I can stop wasting my money and doesn't understand there is a difference lol

Currently feeling pretty let down by lululemon and their customer service. My boyfriend purchased an item for me with the guarantee that the item would arrive by 12/24 or the item would be free. We still have not received the purchased item and instead of receiving our item for free, we are being offered a gift card, for a lesser value. After speaking to customer service regarding the advertisement for a refund on the item, they let us know that while they value our thoughts they don't offer compensation upon request. The only request we have made is to receive the refund for the item that THEY guaranteed. This was very obviously false advertisement, and it's really disappointing that they are now making us feel as if we are asking for more than what was initially guaranteed. Please make this right!

I purchased a backpack from Lululemon. It got shipped across country versus my location I put in the order. I was on hold with customer service for 80 minutes. All they did was offer me a refund and priority shipping when I had to pay for my order again! 80 minutes for that. Apparently it is lululemon policy. Even though someone is enjoying my stuff for free, myself as the diserviced customer gets nothing! I am so disappointed, I will not be ordering from Lululemon again.

Did not deliver on the day that they stated at the time of the purchase and didn't even ship the order by then. I reached out to online chat on the date of estimated delivery, asking for a tracking number, and find out that the order wasn't even shipped and this was on the day it was supposed to be delivered. I asked to cancel the order. The customer help refused to cancel. How about that? The item has not been delivered and has not even shipped yet after many days but they cannot cancel the order? I know it's a successful business but I can only imagine how many more customers they would get if they operated correctly, cause I am NEVER coming back to shop there, and I am sure there are a lot of people who are on the same page as me after their online experience with this company. There are plenty of good quality athletics brands out there, from now on I will stay away and buy different brands for myself and as gifts for family/friends. Never lululemon again!

If I could have given zero star I would have. I placed an online order on November 22 and have not received the merchandise as of 12/28. I have tried to call customer service numerous times and was placed on perpetual hold. I emailed and requested a response, none received. Now I will attempt to get my money back. Never again will I place an online order. Buyer beware!

We were shopping at the lulu store on King Street in Alexandria, VA today. We experienced that our interactions with a certain employee was very negative. And here are the reasons! The employee had the attitude of very "know it all" and was disrespectful to our opinions as customers. They acted in a defensive way in the context of our interactions. This employee tried to control the whole situation without regard to what the customer (us) really wanted. It's normal to offer suggestions, but this employee was forceful and tried to get us to buy things that we didn't wanna buy, or switch the
Size when we didn't want the size switched. Don't get me wrong, I love lulu lemon and their clothes but this certain employee in this store made me think twice about purchasing anything from there.

As much as I love Lululemon despite how ridiculously expensive it is, I was so overly satisfied with the delivery because the delivery is super fast! But now I am having second thoughts about how I feel about ordering online because all of a sudden, now I am given no other choice, but to wait over a week or two to receive only ONE item. That is very disappointing considering I received ALL of my past orders within a day or few days.

This is BS. When you order online, please be prepared for the possibility of having to wait over a week or two to receive your order. I also highly recommend you check to see if the item you want, is available in the store so you can actually go into the store to buy AND get it the same day.

The expensive leggins I bought from Lululemon slip down the moment you start exercising. I contacted customer services to see if I could exchange them and was told there was nothing they could do. The product was completely unfit for purpose and customer services less than helpful. Do not use his company.

Terrible product quality and customer service.

My legging arrived with the stitching unravelling, and it took them two months to process the return and send me a return label. Once they received the legging, the company refused to refund me onto my card but offered me a gift card - why would I want to spend my money with them again, when it's their fault I returned the legging in the first place?

I tried to contact them, but their customer service is appalling - it's frightening and so sad.

I'm so disappointed. I wouldn't recommend you buy any of their products. I have another one of their leggings, and the quality is not good at all.

Lululemon customer service is an insult to its customers. Twice in December I ordered and was charged for items that never even shipped! Then I had to make repeated calls - customer service hours are very limited - to beg for my money back. In both cases I had to wait 3 weeks for my refund. Also, I asked for a discount code to use on a future purchase to help compensate for my inconvenience and was refused. I will not order again. I have moved on to Vuori.

I was highly unsatisfied with their products and policy. I got leggings and the size was too small and i wanted to exchange them, they only gave me $59 for the price of a $98 leggings. Rediculous. They legging quality was not even very good. They get the fuzzy balls all over the pants and it's not even over time. By the 3 or 4th time wearing them, they were already at that state. In the back, on the shins, and in the crotch. Not worth any of the price they sell these products at. They should be disgusted with themselves considering the money they make and they won't even let you exchange for a different size. Over priced and overrated.

Why why can't lulu lemon do anything right? I placed an order for two pairs of short, lulu lemon sent to an address that does not exist! After a week they said they would reship they got the address wrong again! Finally another week later they got the address right…got the package was damaged and only included ONE pair of the two pairs of shorts I ordered! NOW they tell me that they can't help that I have to wait another 2-4 days for someone to call me back! By the way lulu lemon still has my $150!

I have called customer service multiple times and have spent hours on the phone on hold.
I had a terrible experience with a " curbside" pick-up order during COVID-19.
After speaking with customer service I was promised a $50 gift card as a customer satisfaction gift in July, 2020.
One month later, no gift card via my e mail.
I have still NOT received it. Horrible!
Shame on you Lululemon.
Gail B.