Received someone else's order. My shipping label. Wrong item and invoice. Did phone chat for 1 hour. Tried to get credit for wrong item.
Reordered item again. Meanwhile Lulu reshipped original order.The 2nd order did not come packaged just a label slapped on product. My reorder came without a packing slip opened and appeared used in mailing envelope.
Tried to return 2nd order, given an order number but the packing label will not print. Recalled customer service (ha ha) and was hung up on.
Worst company ever. Stay away.

I have been nothing but disappointing in this company. They are absolutely over priced. I have only owned products from lululemon for a little over a year. I got my first pair of leggings for Christmas of 2019. I had to return them after two weeks because there was a hole in the pocket and the seams were torn. I got another pair about a month later (because of procrastination) with no issues because of their "quality promise." However, a little less than a year into wearing the ones I exchanged, there is a needle size hole in the front of my left leg. I was told me they wouldn't help nor exchange because it did not fit under their "quality promise." I absolutely refuse to waste another $100 plus on a pair of cheap leggings and bad customer service. I have a pair of sams club leggings that I've owned for over two years with no cosmetic issues that I paid under $20 for. Save your money for better quality. Lululemon

My first time ordering from Lululemon online. It did not go well. I returned the item and never got a refund. They keep saying it is in process. It has been 6 weeks since they received it at their warehouse. They admit they did receive it 6 weeks ago. They don't seem to have their act together

While I have found the customer service at the actual lululemon stores very good (with the exception of the outlet in Woodbury Commons), when trying to resolve damaged products with the main company, there is a run around and the process takes a long time to receive credit-- you can only get a e-gift card (versus, a credit to your credit card, or original payment method), which in my experience took a long time.
I found the company to be inflexible in terms of damaged items which is surprising considering the very high cost of the products and the messaging that their products are superior.

I do not plan to continue to support this store.

My size wasn't in the store. Associate ordered correct size. Was supposed to arrive before an international trip but was delayed and didn't arrive on time. When I returned home 3 weeks later, no package anywhere. Lulu lemon did nothing to help me because it was over 2 weeks. I paid for an item i never received. I hate them!

I had sent my pants in for hemming and I never received an email saying it was ready. I made multiple calls to the store with the work order number. After more than a week of waiting, I walked into the store and asked. They had lost my pants!

I was eventually given a gift certificate to re buy it if and when it is back in stock, but I was quite disappointed in the service.

Sent back an online return. They received it 3 weeks ago. Sent me an email confirming. Never got a credit to my account. Tried calling. 1 hour and 45 minutes to hold. I sent them an email. They emailed back "my return has been cancelled" wtf? They have the 2 pairs of 58.00 shorts with tags and they cancelled the return to my credit card? So now I'm holding for 55 minutes to find out why? I will dispute the charge if not handled today. I will NEVER shop at Lululemon again!

Worst customer service ever! They don't help or try to solve the problem they just keep telling you you have to wait! I have been waiting for an order for 2 weeks and had to wait that long in order for them to tell me now they have to trace the package so I have to wait 6 more days before they will send a new order or refund me. If you do chat they pretty much just end the conversation when they don't want to help you anymore! Almost like hanging up on someone!

I placed order number c*******005 in August and as the white shorts at $68 were see through, my son decided to return them for a replacement item. I obtained the return code on the 28th of August and returned the item. I have not heard since, not even an acknowledgement of the return which was sent via tracking. I called lululemon and after being on hold for 29 minutes, the line disconnected. The live chat goes to a blank page. They are literally making it impossible for me to track my return. Any suggestions.

Lulu and laser ship do not speak to people. They deliver to wrong address but will not state what address they deliver to.
They will chat but promise investigation after 30 minutes of chatting. Then you are left trying to get a refund. They try to give you store credit in place of a refund to cc.
Long term customer. I will not buy online from them again

They only cares about the money. They don't give a sxxx about the product quality or whether you're satisfied with the product as long as you already paid. The customer service line treated you like annoying animals. All their professional advice for your concerns/issues is to push you to text bot or emails that you're never able to find any useful information. No need to waste your money on their expensive yoga pants. Totally not worth it.

Worst service ever. I bought a $50 gift card and gave it to a friend. My friend tried using the card both in the store and online. It didn't work. I called customer service. They said the money was not loaded onto the card, and they could only refund me $30 electronically instead of the full $50. I can't believe such a big company is so unprofessional with their customer service. $50 is a trivial amount of money for the company, but they did not bother to made the experience a pleasant one. I even asked if there is any other way I could be compensated for the remaining $20, and they said they cannot refund gift cards electronically for more than $30, and it's the company policy. Lol I've never had the same problem happening to me with any other stores. I will never purchase anything from this store again.

I would give it a negative stars if I could. Lululemon charged me three times for only two purchase. When ask to refund the card back the excess charge, I ended up in an endless cycle of we do pre authorization and sorry. Even though I supplied all documentation showing the error.
So BUYER BE WARE watch their charges and good luck getting it back.

Bought my 13-year-old an item. Chose to return it couple hours after order was placed. Called the next morning, Monday. They said they can't stop orders after 1 hour when it was placed. Fine. It arrived 2 days later. Contacted them by online chat before opening it. They said it wasn't eligible for return. I said no way. 20 minutes later they said we'll give a gift card. I said no way. I want it credited to the original payment method. After an hour they conceited, and gave me a full return. Strike two, they are a "woke" company. I'll never deal with these people again.

I ordered online 6 weeks ago and still don't have my item. Called 3 times as it said shipped and I was charged for it. I was told they were short staffed and it would be shipped, they created the label. 6 week later still stays label created. Finally they have offered to refund me. The point is I wanted the item, it's still available and I can't get it sent. They offered me a $20 gift card for my trouble, which I didn't accept. I will no longer shop there, there are plenty of other Athletic stores to shop.