So disappointed! Premium prices without the minimum of customer service!

Bought a pair of joggers and had to exchange them. Not found online, was told we had to call to locate them on our own. In the meantime the associate held the gift card and didn't give it to us when we left. I spent an hour calling, found the pants but then realized where the gift card still was.

Called the store, told to call another number. Re-issuing the card but it takes 24-48 hours. Called the store back and they WILL NOT hold the pants until the new gift card is issued! Against policy and then when I asked to make an exception, she hung up on me!

Ridiculous!

I got my daughter a pair of leggings for her birthday in March. She wore them we let them air dry and we noticed that they are falling apart at the seems in two weeks. We have reached out to so many reps and that's all we hear is be patient the pandemic is causing these delays. I am still waiting for a gift card which I want my money back but they won't so I have waiting 3 months for a gift card and I email them once a week and they keep telling me to be patient I have been patiently waiting for my gift card which I deserve to get my money back I don't want to order from this company again. Customer service is terrible.

This is the second time the pin has scratched off a gift card from Lululemon when I attempted to reveal it. This does not happen to me with other gift cards. If that isn't frustrating enough... this is the second day that I called about the current issue and I am told that they have cut off the queue for service and I should call back another day. I also left a message in chat that no one responded back to me about.

Terrible service for overpriced clothes. I bought an item online for my daughter for Christmas. As soon as it was delivered, I realized I made a mistake and took it to the Brookfield location to return it. Tags still on and in the bag it was deliver in. They refused to give my money back and would only allow in store credit. Other family and friends warned me about their lack of customer care…. Wish I would have listened. I will never shop there again and will make sure to let everyone know.

My daughter wears this product often so 10 days before her birthday I purchased her a gifts card to ship directly to her. Her birthday came and passed and they NEVER shipped it out! A gift card?!? Seriously, they never called or anything. They said there was a glitch but there was no glitch when taking my money. Worse, you have to hear about their DEI vomit when you call the customer service line yet, they fire hard working employees for trying to prevent theft.

Since Lululemon won't approve this review on their website, I am even more passionate about sharing my experience. I have been a long time wearer of Lululemon Align pants. I own about a dozen of the 21" and 25" lengths. My most recent purchase starting pilling after just one wear/wash. Considering the price point of these pants, that is completely unacceptable! Also, since searching (not too difficult) online, I've been seeing more and more reviews about the pilling! Of course, this isn't shown on the reviews online on their website but other websites. Anyway, I called wanting a replacement and have been given the runaround. I am so disappointed in their customer service and this experience that I will never spend another dollar at their store. At this point, I will most likely never get a replacement but I want to warn others to not only count on the reviews on Lululemon's website. But to make sure and look for reviews elsewhere.

Lulu should be ashamed for firing employees for trying to protect their store from a robbery. Disgusting. I can't support a business who doesn't support loyal employees. They are just worried about the liability.

I was chatting with lululemon customer service through facebook messenger and had the worse experience. Very passive aggressive response when inquiring about price adjustments. If you see someone by the name Colleen, it might be better to just leave the conversation instead of wasting your time.

Every order ships slow. Call hold time for customer service is 30+ minutes. No way to email. Their "educators" giggle and make promises that aren't kept. Overpriced clothes with inept service. Their warehouses cannot manage to ship orders within three days when larger companies do it faster with more volume. I'm done with them.

I placed an order at the end of November it's Dec.16th. Still nothing. Can't speak to anyone. They keep you on hold. The shipping company same thing can't track package it's showing another area. Lululemon didn't put my complete shipping address. Such a mess and bad customer service sent and email and they say they will get back to me in 3-5 business days. I'm sure they won't be there due to the Christmas holiday next week. Never again.

What shame for someone who used to be so good. 12 years ago I got my first lulu. As trained yoga teacher I wear yoga gear 5 out of 7 days but never in my life o received such a bad service. Their stores stock is never available in size you want so when you order online it's a scam and you don't receive it and when you try to contact them they ignor you. They took my money and nothing. Submitted official complain still nothing. Stay away. Too many other good decent companies out there.

I hv got a pair of lululemon black wonder under crops and a simply bare tank in purple. They share the same quality blunder ----- turning water from clarity to black and purple respectively! No warm water or softener added which I follow the cleaning direction strictly! In fact, the black wonder under crops I got by gift card for their last running tights which got holes on thighs after several washes.

They cost over 120 us dollars but they don't worth at all for color discoloration :(. Even clothes less than 10 dollars (or even 1 dollar) won't fade like this upon washing.

The return policy is also a disaster when their staff gave harsh words to protect their company by all means; and their courier company service is also a nightmare which I have waited for almost a day to find out that they didn't have placed the delivery order. Seldom do they refund for their quality issues clothes!

Don't consider buying their stuff again!

I have been a member of their Swear Collective fitness instructor program for over 8 years. I have been a loyal supporter of their's for almost 10 and spent unimaginable money both in stores and online. As of the past 2-3 weeks my app no longer allows me to use my discount that I rightfully have. I have reached out to 3 different departments all telling me to reach out to someone else, all to be told I need to reapply to the program but they are currently not taking new members. I am ABSOLUTELY furious. The lack of help and professionalism in their staff is completely disgraceful and I couldn't be more disappointed. I'm continuing to reach out to different departments but it looks like they could care less unless you're a social media influencer with 1 million followers. Very sad to see

I called the Lululemon warehouse after having two pairs of my Wunder Under pants rip at the seams. The ladies I talked to on the phone were more than helpful. Within 24 hours they sent me shipping info to send my pants back to the warehouse, and then received a gift card worth $222.00 to use towards new pants. It look about 3 weeks for this whole process to happen, and my brand new Lulus were just delivered! The customer service was impeccable and I'll definitely shop there again! Thank you, Lululemon!

Not only they have over price items but the most awful customer service on the phone, they don't let you talk, they are like bullies picking on clients.
Never ever will buy another product from these bullies

I ordered a pair of shorts a week and a half ago. It was scheduled to arrive yesterday, but I did not have access to tracking until today. Now I'm told that my order will not arrive for another week. Every rep I talk to has a different date of when my order needs to arrive to be within their "1-2 processing and 2-7 shipping days." Clearly, they're making it up as they go along. On top of this, I can't even get a refund until my order arrives. God only knows when that would be. The DMV is more organized than the trainwreck customer service department at Lululemon. With such a high price tag, you would think that they would train their staff a little better.