I ordered a pair of shorts a week and a half ago. It was scheduled to arrive yesterday, but I did not have access to tracking until today. Now I'm told that my order will not arrive for another week. Every rep I talk to has a different date of when my order needs to arrive to be within their "1-2 processing and 2-7 shipping days." Clearly, they're making it up as they go along. On top of this, I can't even get a refund until my order arrives. God only knows when that would be. The DMV is more organized than the trainwreck customer service department at Lululemon. With such a high price tag, you would think that they would train their staff a little better.