I called the Lululemon warehouse after having two pairs of my Wunder Under pants rip at the seams. The ladies I talked to on the phone were more than helpful. Within 24 hours they sent me shipping info to send my pants back to the warehouse, and then received a gift card worth $222.00 to use towards new pants. It look about 3 weeks for this whole process to happen, and my brand new Lulus were just delivered! The customer service was impeccable and I'll definitely shop there again! Thank you, Lululemon!