After waiting online twice for about 45 min to talk to an "Educator" (what a snobby term for a CS rep), they refused to acknowledge something was wrong with the information they were providing (site said item was shipped and delivered... To wrong address... They said both times, "just wait longer". Neither rep was apologetic, neither offered ANY compensation, then when I tried to cancel the order, "Alex" flat out refused. I asked to talk to a supervisor and he/she refused that as well. I ended up submitting a fraud claim to the bank.

Lululemon Has restructured their customer service which means you can no longer reach a human if you need help. I have been waiting on a gift card from a defective return sent four months ago and no one is even answering my emails since the restructure occurred. For a company that tries to make themselves look so high above the rest their customer service is $#*! in the toilet. Once I have this issue resolved I will never buy from them again there are a lot better companies out there who value their customers.

What shame for someone who used to be so good. 12 years ago I got my first lulu. As trained yoga teacher I wear yoga gear 5 out of 7 days but never in my life o received such a bad service. Their stores stock is never available in size you want so when you order online it's a scam and you don't receive it and when you try to contact them they ignor you. They took my money and nothing. Submitted official complain still nothing. Stay away. Too many other good decent companies out there.

You can't self service a cancellation. You can't self service an address change. You have to contact support within an hour to do any of that and the kicker is it takes over an hour to get in touch. They clearly don't value keeping customers as they've grown extremely popular over the last few years.

Well luckily theirs a hundred options now that are cheaper and better quality. So I would highly recommend you shop somewhere else.

Giftcard balance verified but can not add at checkout. When I called customer service it said " education center closed. Call back tomorrow" on a weekday. Incredibly poor service for a premium brand.

I ordered a white jogger and excited to open it. Unfortunately, there is a black mark on it. I tried to call the customer service line, it sucks! First of all, I waited for 45 mins to get someone to talk to me. The entire phone call is a joke as the rep can not do anything to help. She first told me to wait for 7-15 mins to find my profile (joking right?) then asked for what she can help. I told her the situation and waited for another 3-5 mins for her to talk to me. I am not sure what she is doing. Then she told me to wait as she needs to talk to floor lead. Another 10 mins. Then she told me to fill up a form to send to the so called "GEC" so someone could look into the case to make decision. I asked her how long is the process time, she told me it will take another two weeks. It took me 1.5 hours and nothing could be resolved by the Rep. Then what is the point to have a rep to talk to customer?

This company has the worst customer service ever. Considering what they charge for clothing, you would think they would value their customers. But not the case. My trainer bought me a gift certificate, and they were having some glitch, and it would not work. The online customer service was absolutely no help at all after an hour or so.
Honestly the customer service was so bad, I honestly thought about just chucking the gift certificate, but my trainer asked about it. I didn't have the heart to tell her about the awful service. I took the gift certificate to the store, and was going to spend another $250. The gift certificate showed I had money on it, but the pin was not correct. They could not process my transaction. I asked her if she couldn't just override the transaction, and she could deal with it later. She refused to offer ANY solutions. I get this generation can't problem solve and doesn't know the value of customer service, but really, lose a $250 sale over a $30 gift card? I canceled my transaction. I doubt I will get anywhere with their customer service. Only reason I may call, is because this company doesn't deserve to keep the $30! Tacky tacky tacky

3 hrs on hold 4.5 hrs on CHAT, one item of $1100 missing. Told fedex trace takes 4 days and to ck back?

Never received item, called, took forever to answer. Said they would follow up with FEDEX. Never got back to me. Have been on the phone 3 times forever waiting. NEVER AGAIN WILL I PURCHASE FROM THEM.

I've been buying Lululemon underwear for probably about two years now. All of my purchases are documented at my local Lulu Lemon store in Cranston Rhode Island. I kept having pairs of underwear fall apart and have holes in them after about a month of use. At first I thought it was me and something I was doing with laundering them incorrectly. I took the recommendations of somebody at the local store and started hanging up all of my underwear to dry and not putting then in the dryer, and also washing them in a bag on a gentle cycle. I'm so upset that I've stuck with this brand and continue to buy them and some recent purchased underwear is still having holes in them after a short period of time. At this point I am probably up to 10 pairs of damaged underwear. Your underwear is not Cheap and I was OK with that until now. I cannot afford to do this anymore and I would expect to get my money back or sometime type of a credit back to the store. I'm disgusted and I'm not recommending that anybody by your underwear anymore because it falls apart and it does not last. Actually, the store told me that they've been having an issue with underwear but you've corrected it. Apparently this isn't the case because this underwear was purchased probably about two months ago.

I placed order number c*******005 in August and as the white shorts at $68 were see through, my son decided to return them for a replacement item. I obtained the return code on the 28th of August and returned the item. I have not heard since, not even an acknowledgement of the return which was sent via tracking. I called lululemon and after being on hold for 29 minutes, the line disconnected. The live chat goes to a blank page. They are literally making it impossible for me to track my return. Any suggestions.

Do not buy from this company. They sent the wrong size. If you have a return you will spend hours and hours trying to get LuLulemon to follow their stated practices on returns. They had received my return and 3 weeks later had not issued a refund. Items had tags on them, never worn, were returned within 3 days of arrival, and I had confirmation from their website that they had received them. Employees are nice, but I waited close to an hour each time to talk to someone - no joke. It took 6 phone calls to get my refund. They could not put me in touch with their supervisor (they apparently don't have one), they did not return 6 emails that I sent them about the return. Getting my refund cost me 10X of what I paid. So much time was wasted to make sure they did their job. So not worth the product.

Lululemon have sent me the wrong product FOUR times in a row - and I still haven't received the product I ordered. The process, which has been going on for 3 weeks, has left me hugely frustrated, having wasted hours on the phone, sending dozens of emails and dealing with a customer care team, who whilst pleasant, have not been able to help with the simplest of tasks - sending me the product I ordered. Not the experience you'd expect from a 'premium' retailer.

Every order ships slow. Call hold time for customer service is 30+ minutes. No way to email. Their "educators" giggle and make promises that aren't kept. Overpriced clothes with inept service. Their warehouses cannot manage to ship orders within three days when larger companies do it faster with more volume. I'm done with them.

I purchased a poncho from LULULEMON my daughter wanted for Xmas. She wore it once and it became badly pilled. I started this process in April. I sent them a note with my initial order number and detail along with pics. I received an email telling me that they couldn't see the pics I was using my iPhone 12 PRO MAX so I knew that was BS anyways I took different pics and sent it. They agreed to the return but I waited months for the return and after I EMAILED them several times I send it back. I received an email today telling me the item wasn't theirs and they destroyed it.
Ank you for following up with us at lululemon's Guest Education Center (GEC).

Our warehouse received a non-lululemon item in the package. Because there was no response by 9/10/2021, the item was recycled.

If you have any questions you're more than welcome to respond here.

Warmly,
Alicia
Customer By Service Email (Carol Muckler) (09/13/2021 09:23 AM)
Further To the above email please view this too.

Thanks for your order, Carol!

Once it ships, we'll email you tracking information so you can follow along. We'll have your order on its way to you just as soon as we can—within 5 business days.
Order details

I recently bought from Lululemon thinking, since I heard of them, the price must be worth it! Big mistake! Maybe this was a quality product to purchase in the past, but it's not now. Leggings were sewn together in a 'bumpy' way and the tank had a line down the middle and was made with 'crap' material. Seems like this brand doesn't care about producing a quality product any longer, but is out to profit as much as possible on there once good name.

My mother went and returned the clothes I bought online back over to the shop a while back ago. Since I wasn't with her at the time and had my credit card on hand, they gave the refund to her in the form of a gift card - amount as 186 dollars. At the time this return took done, please be warned Lululemon did NOT have any records of this return taking place at the store, nor do they have records of this return at the guest education center.

Why would this be an issue months later? Well. I went in-store and liked a jacket. The associate at the time mentioned they didn't have the jacket and I would have to order online. So the associate "applied" the gift card to the order, and I paid the remaining balance with my credit card. She went to dispose of the gift card following the transaction because it was all said and done. I reviewed just to make sure, and the transaction was correct at the time.

I check my statement two days later and got charged 218 - the full price of the jacket - on my credit card. You'd think an issue like this would easily be resolved over the phone, but no.

The store told me they didn't have record of the return being done for the online order in store. They told me to call guest education center. I provided guest education center both online order numbers - the one meant for the return that was processed on a gift card, and the other for the recent order that was erroneously charged entirely to my credit card. Guest education center saw only transactions, but no record of the return for the online order being done in store as well.

The issue has been escalated to a higher team for review at the moment. And I'm not even sure if I can get the full amount (186 dollars) of the gift card, back. Will provide an update later, but just wanted to raise the red flag that this store currently does NOT have a way of tracking online returns done in-store.

So please do not trust that the associate has done their job properly, and that the transaction at the time is correct. Make sure to hold onto your gift cards!

Recently, Lululemon started a new service where they resell people's used old product. It's through a third party company. I go into it all in my video!

I purchaes a yoga mat for $120. And it lost it retnetion so it slips when I do my yoga class. I have called cust service and emailed them and they have been telling me for over a month that they r still working on it! I asked if they can just give me a discount and I would buy another and no answer. Everytime I call they tell me we will send u an email by the end if the day. Please try to shop somewhere else. They r too expensive to have such horrible customer service!

After years of buying their product today I went to the Kelowna store in B. C. to return two items. I should of known there was an issue when all three people in the line up were returning items. I knew this was going to be a headache when the blond clerk with bad baggy eyes began rolling them. When I looked in both directions I realized I was the only First Nation person in the store. I was told that my one item was final sale even though it was bought by my husband on the same day and had every tag on it, I didn't even try it on cause I knew as soon as I saw it that it was too small. She then tried to tell me that the second item also couldn't be returned cause it wasn't legal to credit my card and I had to use my husband's card. Seriously lady what isn't legal is for me to use another persons credit card. I WILL NEVER SHOP AT YOUR STORE EVER AGAIN - GET REAL YOUR COMPANY AND CUSTOMER SERVICE SUCKS! I LOOK FORWARD TO SPENDING MY MONEY ON YOUR COMPETITION.