• Shop.com

Shop.com

Overview

Shop.com has a rating of 1.77 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Shop.com ranks 653rd among Marketplace sites.

  • Service
    20
  • Value
    17
  • Shipping
    20
  • Returns
    14
  • Quality
    15

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
13
9
See all photos

What reviewers want you to know

Positive highlights

  • It's so much fun with and I downloaded shop buddy for coupon codes.

Critical highlights

No critical highlights yet

How would you rate Shop.com?
Top Positive Review

“The Best Support For Health”

Kathy K.
5/28/21

Shop.com has some of the best support products for your health that you can find anywhere. Because they are a brokerage, they work with the best manufacturers that have superb patents, like their Isotonic Resveratrol. It has 3 patents in it! Resveravene, BioVin, and VitaBlue. An in vitro study showed that Resveravene was more efficient on SIRT-1* activation, therefore may have a positive effect on life span extension. And the product is isotonic!

Top Critical Review

“Scam, I payed for a Zero Turn, they sent out a bogus tracking and I received nothing, titanmowshop”

Dan H.
1/5/24

titinmowshop.com is a SCAM do not get fall for it, I tried to contact shop.com and they will not drop them.

Reviews (65)

Rating

Timeframe

Other

Reviews that mention popular keywords

coupon codes (4)
Thumbnail of user jackmstaudt
1 review
0 helpful votes
April 1st, 2024

Their stated goal - "Our number one goal is to make it easy for every customer to find exactly what they need..." It is a scam. Ordered a product and 10 days later no reply but they charged my Card. Email address is rejected as Invalid - The Web Page CHAT BOX will not accept any inquiry - and Emails to SunrayEasy are rejected by Server. Try to get SHOP.com - Shopify - to help and it just directs you to the "vendor" - roundrockeasy.myshopify.com
My Card hold noted this Vendor was in Romania - and quickly refunded the change.

Tip for consumers:
SHOP.com - Shopify - Says the site - SunrayEasy offers FREE shipping and easy Refunds Returns. BUT if you cannot reach them on Any of the e-mail address they offer... it is a Scam.

Products used:
Another EV Charger vendor for same ChargePoint unit

Service
Value
Shipping
Returns
Quality
Thumbnail of user danh1056
3 reviews
0 helpful votes
January 5th, 2024

titinmowshop.com is a SCAM do not get fall for it, I tried to contact shop.com and they will not drop them.

Tip for consumers:
titanmowshop.com and because they will not remove Titian, shop.com are both scams

Products used:
I did not ever receive the zero turn lawn mower

Service
Value
Shipping
Returns
Quality
Thumbnail of user lq41280
1 review
2 helpful votes
January 23rd, 2024

Bought a hydrogen bottle from "Hydren" on Shop. It was supposed to be received in 4 to 8 business days...I contacted them when it was past that and the Shop app still had the order in an "order processed" state. I emailed the company, they replied and said that they were sorry and could cancel the order because they were so busy in their warehouse, they didn't know when I'd be getting it.I thought, well ok thats nice I can order one somewhere else. They said they'd cancel and refund. Well my order was cancelled on Jan 13th but I haven't received a refund and the business will not respond to my emails. Shop won't help. Never again will I buy from this app again. They are hosting fraudulent businesses that rip off consumers.

Products used:
None...I never received my order

Service
Value
Shipping
Returns
Quality
Thumbnail of user arthurk61
8 reviews
1 helpful vote
May 25th, 2019

Best shopping experience ever. They deliever on time. Prices are economical.Its a big place and you can find everything here like makeup, clothes everything. I would recommend this place to everyone.

Thumbnail of user raphaelb104
1 review
1 helpful vote
November 29th, 2023

I just bought a WEN power generator thru shop.com from a vendor "Jims Products" after waiting for five days didn't hear nothing I decided to send an email, got a return email unreachable, contact shop.com from all the info they send I they don't assume no responsibility be aware and be mindful to use a cc to protect from scams.

My recommendation don't use SHOP.COM at all stay away

A very disappointed and unsatisfied customer...

Tip for consumers:
Before I did the purchase I researched the sites and the answer were positive, that help my decision to continue with the purchase BIG MISTAKE

Products used:
None

Service
Value
Shipping
Returns
Thumbnail of user sharone1257
1 review
0 helpful votes
December 17th, 2023

You never get to deal directly with the company whose products you are buying. I love Ahava products but having to deal thru shop.com became so utterly frustrating I stopped buying Ahava from their website. Beekman is the same. I would rather buy from Amazon with 125% less stress than buying thru shop.com. It's a nightmare.

Products used:
Cosmetics

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyk642
1 review
1 helpful vote
May 28th, 2021

Shop.com has some of the best support products for your health that you can find anywhere. Because they are a brokerage, they work with the best manufacturers that have superb patents, like their Isotonic Resveratrol. It has 3 patents in it! Resveravene, BioVin, and VitaBlue. An in vitro study showed that Resveravene was more efficient on SIRT-1* activation, therefore may have a positive effect on life span extension. And the product is isotonic!

Tip for consumers:
They give cash back and you don't have to pay to get it.

Thumbnail of user vickic135
2 reviews
0 helpful votes
December 30th, 2023

This SHOP app popped up thru a company that I had a package arriving from. SHOP offered to " track" my package. SHOP needed access to my Google acct, as all apps ask, so I granted it. Hours later all the charges started...groceries, flowers, pizza, gift cards, etc. totaling about $500! This SHOP app apparently sells your info on the dark web! Beware

Tip for consumers:
STAY AWAY

Quality
Thumbnail of user threen1532
1 review
0 helpful votes
October 27th, 2023

Ordered sunglasses through shop 2 weeks ago and, still, only the packaging label has been created. Their customer service is a useless bot so you can't talk to a real person or cancel your order!

Products used:
NA

Service
Shipping
Quality
Thumbnail of user toddk87
1 review
14 helpful votes
October 29th, 2019

I love getting some of my spent money back in my pocket, and also save with coupons and deals. They have Shop buddy that shows coupons to use, there are many big name stores as well as specialty stores, so most of what I need can earn me cash back, while spending less! Also the site is always improving and I like that they seem to always be working to make it better and better. Now I can't stand it if I buy something and DON'T get some of my money back!

Thumbnail of user jasconp
3 reviews
3 helpful votes
April 15th, 2019

"Best prices around. Quick delivery... amazing products. Brilliant communication... will continue to buy with shop.com"

Thumbnail of user scottb3290
1 review
3 helpful votes
September 21st, 2023
Verified purchase

Buyer beware, you've been warned. Listing said 4 pack, got 1, which in the end make it cost twice as much as everybody else...

Thumbnail of user mechellecaswell
1 review
3 helpful votes
July 15th, 2023
Verified purchase

I ordered in May 2023, it is now almost August 2023. Attempted to email SHOP on several occasions. No response! They took payment immediately in May and again in July….please help

Tip for consumers:
They’ve stolen the money from my account but never sent items.

Products used:
Never shipped according to the app

Service
Value
Shipping
Returns
Quality
Thumbnail of user johnc9997
3 reviews
8 helpful votes
October 4th, 2023

Too onerous just to get into it, once you're in, it helps you not at all. I will not buy ANY products shipped with this app!

Tip for consumers:
Won't buy any products that use this app for tracking shipping!

Products used:
AVI-8 Watch

Service
Value
Shipping
Thumbnail of user nancyt1404
2 reviews
1 helpful vote
October 29th, 2023

This company's information is ALWAYS wrong! ALWAYS! Delivery dates, items in orders, you name it, it's going to be incorrect! In fact, I just got notification last night that an item was delivered (last night) that was actually delivered 3 weeks ago! And I marked it "delivered" three weeks ago! This company is EXTREMELY unreliable! Now today I'm having another issue. I had $12 in Shop cash credits. I made a $70 purchase and applied the $12 credit. It said that it was being applied before I confirmed my order. I confirmed my order as $58 (before the taxes). I looked at the receipt, I was charged $70 (not including the taxes). My credit was never applied. So, I contacted the company of the product I bought. They were helpful and immediately canceled my order as I asked them to. I told them I would go directly through their website instead of using Shop. I wanted to cancel my Shop account after this, so I decided to go back in and look at products that I could spend my Shop credits on before terminating my account with them. Now I see that I only have "$4" worth of Shop cash credits. What?!?
I am missing unused and unexpired Shop credit that I earned. I am simply going to cancel my account with Shop and they can keep that four dollar credit lol because Shop has been nothing but a terrible experience the entire timeI have used them (for over the past 3 of years or more). You are a horrible company, Shop. Good bye.

Tip for consumers:
Shop.com is an EXTREMELY unreliable company and stole unexpired credit from my account. So, goodbye. It has been a horrible experience working with this company for the past few years. Never again.

Products used:
Clothing and etc

Thumbnail of user sarahf1737
1 review
1 helpful vote
August 20th, 2023

My husband ordered from a store on here and it was fake! He never did get the items. Almost $400 spent, I'm still waiting and hoping I get the money back from my bank. Shop.com should be held responsible and vet people better. My husband reached out and they closed the scammer page, but that's all!

Tip for consumers:
Don’t buy from this site!

Products used:
None - scammers took my money and never sent items.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ericf472
3 reviews
6 helpful votes
January 5th, 2022

I would give this a no star rating if I could. Picture showed the old Chergui that I wanted. Order the product and received the newest version of the perfume. This is bait and switch to me because the newer version picture is available and knowing the older one is sought after is reason to put the older photo up. Be careful when ordering for any older product when a new one is out. This in not a creditable organization at all since this is one of your business practices.

Tip for consumers:
Be careful when ordering from here. Pictures may not represent the actual product. Also the return policy says I have to send item back in unopened package. In order to see the product I need to open the package. Sounds like the policy is set up so there are very little returns that are valid according to their policy.

Products used:
Serge Lutens Chergui perfume

Service
Shipping
Returns
Thumbnail of user rebeccao365
1 review
9 helpful votes
February 19th, 2021
Verified purchase

I ordered the buy one get one free it took a month and a half to get to me. I paid 16 to have expedited shipping I contacted them multiple times to refund that moneys. They blocked my email. I received 4 wigs none of which I ordered I do not recommend you waste your time. I asked for a refund or a way to send the wigs back and I have been blocked again

Tip for consumers:
To know they were in China I did not know until I placed my order

Thumbnail of user josephk1451
1 review
2 helpful votes
June 6th, 2022
Verified purchase

I have had the worst experiences with this company and honestly the next package I order says it's being delivered by shop I'll cancel my order and purchase elsewhere! Anyone that does NOT use shop delivery service

Thumbnail of user terryw560
1 review
6 helpful votes
February 16th, 2021
Verified purchase

I found them *******@facebook they advertised a highlighted long human hair wig for sale with lace front. I bought this wig and 3 other ones that was very similar with one being light pink. They all had long bangs. They sent me 3 of the exact same blonde wig and 1 pink wig. They all had clipped bangs, neither was lace front and they have a wig cap. They are also synthetic and definitely not real human hair. The quality is comparable to a costume wig so buyer beware! I did take pictures unfortunately I don't see a upload button for this review

Tip for consumers:
that they are actually fake wigs

Products used:
bought wigs

Thumbnail of user murariugaspar74
1 review
0 helpful votes
August 29th, 2023

Üdvözlettel én is vásároltam majusban és ki is fizetem egy árut de azóta se áru se pénz.Ugy hogy vigyázzanak.

Tip for consumers:
Kérem vissza pénzt.

Products used:
Cipő

Service
Value
Shipping
Returns
Quality
Thumbnail of user antc8
1 review
3 helpful votes
September 12th, 2022

Simply based on how I learnt about shop I will never do business with them. I made a purchase with a genuine on-store, and the first "confirmation of dispatch" turned out to be from Shop. I failed to clearly read the "from" address for the email and was drawn to the large font wording encouraging me to track my purchase made with the genuine store. What Shop wanted was for me to download their app for tracking, which turns out to be a portal to their own online store. Being "tricked" at this level gives me no confidence for any further involvement with Shop. They are simply tricksters, and maybe scammers.

Tip for consumers:
Be careful

Products used:
I refuse to by anything

Service
Shipping
Thumbnail of user annettes7
11 reviews
37 helpful votes
November 16th, 2022

I have deleted my account taken all my credit cards away from this bad company yet they still email me about a package they think was delivered that never arrived. Do not give this company your information… they abuse the access to all your accounts and then will not delete your account

Tip for consumers:
This site is not trustworthy

Products used:
Hair care

Service
Value
Shipping
Returns
Quality
Thumbnail of user laurah1405
1 review
3 helpful votes
February 21st, 2021
Verified purchase

First off I ordered the first week of January and just got the package on February 20th. Finally got a hold of them and they lied about logistics and tracking numbers. It was put in the mail six days after my contact with them. I almost wish it wouldn't have shown up. Is this a joke first off it's five times too big for my head and when I touch it or I tried to adjust it sounds like wax paper. Hell it's not even acceptable for a Halloween costume. My advice stay stateside. If I could have I would have left a negative overall rating. It's really a shame and extremely pathetic because there are people out there like cancer survivors that are needing these wigs to try and get some normalcy back in their lives. For those customers it's a necessity and I know this because I am one of them. I am back to square one and hats. I am very frustrated and a little heartbroken. I'm also out over $100.00 dollars. If anyone reads this and has the legitimate place where they make human hair wigs that are real looking please contact me. Thank you.

Tip for consumers:
Don't do it. Being cancer survivor I've had to reach out to many places looking for the right product and this by far was the worst I've ever experienced.

Thumbnail of user kennyb116
1 review
2 helpful votes
July 8th, 2021

I bought hinges from this company and they sent me clamps and when I got back to them to get a return mailing slip they made me pay for the shipping and the lady was very rude on the phone I highly don't recommend this company because if you have a problem you're going to pay for it

Tip for consumers:
If you have a problem with this company I need to return something and it was their fault you will end up paying for it also the lady was very rude on the phone

Products used:
Nothing I returned it they sent me the wrong stuff

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Discover
SHOP.COM is a new kind of shopping comparison site that offers the most comprehensive shopping experience on the web. Our shopping experts have drawn on their industry experience and insider connections to bring you the best collection of the stores you can't live without, and the brands and products you love - all in one place.

Compare
Search for the products you love from the best stores on the web and see them side by side. Decide which price, shipping method, and delivery schedule options work best for you.

Learn
But we don't stop there. Unlike other shopping comparison sites, we offer you a variety of tools and expert advice to help you make informed buying decisions and to find the best product to suit your needs.

Share
You don't have to take our word for it. Share your opinions through tools like product reviews and our Facebook page.

Shop
And when you're ready to buy, we give you options. You can use your secure SHOP.COM account to make purchases across hundreds of OneCart® Trusted Merchant Stores, all backed by SHOP.COM's 100% satisfaction guarantee, or you can make your purchase directly from the web sites of one of hundreds of our Partner Stores.

Company Representative

Thumbnail of user philshaundaa
Philshaunda A.
Typically does not respond to reviews

How do I know I can trust these reviews about Shop.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Shop.com?