Shoes

I didn't read ANY reviews on this company before I bought the sandals. SHAME ON ME! AND - I usually do that with most, if not all, of my purchases. The product was received in a timely manner - but when I opened the box, the smell of Naugahide ( FAKE LEATHER) permeated the air. The Jack Rogers sandals are CRAP. I am so mad at myself for falling for the "savings". I should have known - too good to be true! I called to return them as a very unsatisfied customer ( the plastic leather was coming apart on the sole) and they would NOT remove the shipping or the restocking fee! Kept repeating " We will have the warehouse determine that, once they look them over." SERIOUSLY? For $94.00 ( I'm ashamed to even admit I paid that much for a sandal) these are NOT worth the savings you think you are getting. Shame on you Shoebuy. You guys suck.

Promptly received my order; however, when realized I needed different size, it was IMPOSSIBLE to print my return label! Sent emails to customer service with no response and called 3 times, with a total hold time of 1 HOUR, without ever speaking to anyone! Also, they basically force customer to exchange unless you want to pay $8.50 restocking fee. GO WITH ZAPPOS!

Terrible customer service! I ordered 2 pair of two & neither one fit. Went on line & it was AFTER I received them did I learn about their "re-stocking" fee - - The initial web page offers FREE Shipping & FREE Exchanges - - have to dig a little deeper to learning about their $6.95 re-stocking fee. Tried to call & talk to "person who answered the phone" - - think he may have been in the Middle East - - very hard to understand. I requested to talk to a supervisor - - as well know, they have the power to make customers happy - - he said that was not possible & he would have someone call me - - NOPE, never did. I will NEVER purchase shoes here again (& I own over 100 pair of shoes) - - my money will go to Zappos, Amazon, Overstock, etc. UNLESS I receive some satisfaction (refund of almost $14.00) I will continue to tell everyone I know about this less than customer friendly rip--off!

I Purchased a pair of Ugg boots from cozy boots $254.00. On arrival I noticed the quality wasn't the same as the ones I purchased from Nordstrom. I took them to Abbadabba's local official dealer for Ugg boots. We compared tags and also scanned the tag in the boot I purchased. Nothing came up. When I contacted the owner of cozy boots, which is a home business the person on messenger was rude and blocked me. I've sent them back and contacted by credit card company. The manager gave me a written statement that the boots are a knockoff.

Purchased a pair of sandals color said "Kork" looked like a bone color. So I ordered even though the same shoe in blue and brown I purchased from Amazon for $34.00... Shoebuys price was $59.00, color was GOLD. They said $6.99 return shipping and they would email me the label. Never came 3 days later, I call and they said it would be here within an hour to my email.NOT! 3Rd call... saud they would send again and also send one thru the us postal service... No Email AGAIN! Lets see if the one in the mail comes... I don't have any confidence it will. I will never purchase from Shoebuy again!

I have spent over $1,000 at SHOEBUY PRIVATE EVENTS in the past. I had an issue about 3 yrs. Ago when they sent the wrong sized shoe. They were horrible to deal with, but finally refunded the re-stocking fee as it WAS their fault. Recently I ordered 6 pair of shoes and 2 of them were definitely defective. I returned 3 pair and expected to pay one restocking fee. They are now trying to charge me for the 2 defectives shoes as well. I have pictures and have showed them to friends and they are appalled that they were even sent out to ANYONE. I emailed them about this and have yet to receive a response. I did mention that I would be contacting the BBB and Massachusetts Attorney General's Office about this situation, as well as my credit card company. This is the LAST time I will purchase from them. It's not worth the hassle.

In an attempt to rightfully return a pair of shoes I ordered but did not like, they were sent back to me as "refused" and I was accused of wearing them. Aside from trying them on for all of 2 minutes in front of my mirror, they were absolutely NOT WORN, and they were in the same condition that I originally received them. If they were sellable then, they are sellable now. I am still in the process of emails and phone calls with Shoe Buy customer service who are extremely rude and unhelpful. They had me take photos of the shoes, which I did, and are now asking me to take even more photos of the shoes, just to try to get me to give up! I WILL NOT.

I ordered a pair of Chacos on August 5 from shoes.com. I did not receive a confirmation email right away. The next day I contacted shoes.com about the email that I did not receive. Later that day I received the confirmation email. I started looking up reviews after I got the confirmation email. They weren't good, so I got nervous that my shoes weren't going to arrive. After the 5th business day, I still did not receive a shipping email. Once again I contacted shoes.com. They told me that they were waiting to get the information from UPS. Today I received a new email saying that my order was cancelled due to the fact that they did not have the shoes I ordered in stock. I still have yet to see the money back in my account. I hope it gets put back sooner rather than later. Now I have to find a reliable website to buy the shoes from. I will never trust this website ever again.

Shoe buy changed its return policy and now charges a $7.00 overstock fee per pair of shoes returned. The did not make it known anywhere that this was their new policy, unless you want to look where it says in huge letters FREE SHIPPING and then in small letter + exchanges - and then deduce on your own "oh, they must have changed their policy." I called customer service and the two people I spoke with sounded like they were half asleep and speaking to me from their kitchen tables. This company has become SO unprofessional and so NOT customer oriented it is only a matter of time before they are GONE. Do yourself a huge favor and shop at Zappos and Amazon where the customer is treated fairly and with respect! I WILL NEVER, EVER, EVER BUY FROM THIS COMPANY AGAIN!

I purchased a shoe online thru PayPal, they charged my bank account twice. They said the first try was to verify the account is correct, but the hell why their charged a second time? I called twice spoke to 2 different girls that sounded like they're in another country, then I asked to speak to a manager the second time who told me he only see one charge. Told me some type of policy crap that didn't make any sense whatsoever. DO NOT WASTE YOUR MONEY, PLEASE SAVE YOURSELF. DO DON'T IT, THE QUALITY ISN'T EVEN WORTH IT.

I'm very surprised at the negative reviews of ShoeBuy.com. I've been a customer for many years (almost since its inception) and can honestly say that I've never really had anything but good experiences with them. I've never had a problem with returns or exchanges; the customer service has always been prompt and courteous; and I don't understand why people are complaining about cost. Every time I order, I use the rewards that I've accumulated + whatever discount (usually 25% or 30%, most recently) is being promoted.

People can't expect to return new shoes that have *clearly* been worn and expect a full refund or exchange.

As for "the size charts being way off," where does that come from? Do you not know what size shoe you wear? If I'm ordering in a different brand than I'm accustomed to, I'll often order two sizes just to make sure that one of them fits. I find the descriptions of the shoes helpful, as they will often include instructions to the potential buyer to size up or size down, because the manufacturer in question runs small or large, as the case may be.

I also like the new layout of the site, with large images of the shoes, and from all angles (most of the time; not always).

I purchased a pair of shoes from this company and see they made an error in what I was charged... I've attempted to email them multiple times only to receive a robot response... clearly no human being read the email because the answer doesn't even make any sense to the question... then I've tried to call at least 20 times only to be put on hold for 30 minutes and disconnected... there is NOBODY AT THIS COMPANY WHO IS GOING TO HELP THEIR CUSTOMERS AT ALL... BUYER BEWARE

You'd be much better off finding an online shoe company who does not charge a restock fee. Most don't. I ordered 2 pairs of shoes in the wrong size, not knowing this brand runs small. It's not like there's a true way to read a size chart on shoes. It's definitely different from clothes. I was hoping to exchange but one pair isn't available in my correct size so if I don't exchange them and return instead then I'm charged $6.95 as a restock fee for each pair. Give me a break! It's shoes, not a pallet of bricks or a custom order. Here's the kicker if I want to exchange them instead I have to first purchase the exchanging items, they charge my card again. Once they get my return then they credit my account for the original purchase. Sounds like an opportunity for them to come up with some random excuse of not refunding to entire original purchase amount. Or who knows, Still charging me the "restock" fee. Then me running around trying to get it refunded. They make it too complicated and all about making as much extra dollars as they can. I should have followed my gut the first time I hit the purchase button online. Two times they locked down my money in my account for 3 days but there was no order accepted. I had to call them and ask them to release my money. I will never use this company again! Seems too shady