Shoe buy changed its return policy and now charges a $7.00 overstock fee per pair of shoes returned. The did not make it known anywhere that this was their new policy, unless you want to look where it says in huge letters FREE SHIPPING and then in small letter + exchanges - and then deduce on your own "oh, they must have changed their policy." I called customer service and the two people I spoke with sounded like they were half asleep and speaking to me from their kitchen tables. This company has become SO unprofessional and so NOT customer oriented it is only a matter of time before they are GONE. Do yourself a huge favor and shop at Zappos and Amazon where the customer is treated fairly and with respect! I WILL NEVER, EVER, EVER BUY FROM THIS COMPANY AGAIN!