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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.2 stars from 2,120 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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Order was purchased July 3rd not August 14. The last order took almost 2 months to receive and only after complaints.
Shoes aren't created equal so it's a hit or miss honestly. Some are very well made and some are worse than Walmart shoes. The comfort is also a hit or miss. More for fashion than durability or quality.
Hello Kim,
Thank you for sharing your feedback! We are sorry to hear if you're not pleased with our products. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I've been a faithful VIP customer since 2011!
I placed an order 9/21/2020. I used 2 of my credits & my 40% discount, my order came to a total of $13.70! I immediately received an email confirming my order for $13.80 & a $93.80 charge, which would have been my total without my credit & discount.
I IMMEDIATELY called customer service. The rep canceled the order and placed it from her end & it happened to her as well. A charge for me of $13.70 & $93.80. She assured me that she would reverse this. My bank account was billed for $93.80 twice & $13.70 three times!
Now I'm being told that this could take up to 30 days to refund because it was through PayPal! I'm very upset because during this pandemic I can't afford $228.70 for a pair of shoes & jeans! This came out of my checking account that had a grand total of $220.42!
My account went negative over a $4.25 charge letter I sent to my son in the military through Sandboxx app.
My banks overdraft fee $18
It was over drawn for a $14 charge & a $3 charge and Shoe Dazzle is doing nothing to rectify this issue! She offered me a $10 credit!
She can take that $10 credit and shove it!
I canceled my membership!
Hello Stacy,
Thank you for writing detailed feedback. We are sincerely sorry for the negative experience you have encountered, especially with the order you have placed and with our Member Services team. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Everything I have ordered so far was great. From the shoes to the pocketbooks, I have no complaints.
Hello Henrietta,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
I can't even be bothered to go thru it all. I will not shop shedazzle again
Hello Janice,
We sincerely appreciate the feedback you shared! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I've been a customer off and on and worked alongside the brand. I enjoy all of the different designs of shoes that they offer. The clothing and shoes come in different quality types and it's hard to tell what you will get sometimes. Trust the reviews. They tend to be very accurate and give you a great idea before you purchase.
Overall, I do recommend them if you're on a budget but with most lower budget shoes it's hit or miss with traction and they may or may not last that long depending on how you wear them. I have a collection of really cute shoes from ShoeDazzle!
Hello Kamina,
Thank you for showing us some love! Rest assured we will continuously create unique designs and highest quality products to choose from! Enjoy your purchase!
Best,
Nelle
I have been a customer for about a year and have not been disappointed.
Even when the message warned that there may be a delay in my order arriving it still arrived on time
Hello Iris,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I ordered two pairs of boots forever ago and never received my order. I had actually forgotten about them because it's been so long
Hello Caressa,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shipping. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
It was fine, very difficult to find shoes I like in my size that were on sale.
Hello April,
Thanks for writing a review! We are sorry to hear if you have a hard time finding shoes in your size. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Poor quality and the size is very narrow not true to size as well as I never get any one on the customer service line I have been trying to cancel my VIP membership for two months this is going on the third month and I am very dissatisfied!
I love ordering from shoesdazzle... sometimes the shoes fit " just ok", and other times they fit very well. This last purchase fit perfect and are very comfortable. I love that this is not a heavy or bulky shoe.
Hello Cherri,
Awesome feedback! We love to hear that you are loving our great shoes and everything fits well! It is members like you that help keep our lights on, and we couldn't be more grateful. Stay awesome!
Best,
Nelle
Contacted company they said give it mother week it's been 3 weeks late still nothing.
Hello DeShawnna,
We sincerely appreciate the feedback you shared. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Expedite response love my purchase. Can't wait to shop again.
Hello Jacqueline,
Thank you for sharing positive feedback! Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
My order took almost a month to arrive, then all the shoes were one size bigger than they should have been even though they were labled 9.5. When trying to exchange them the site was glitching and wouldn't let me chose to exchange all three at the same time. Sent them out, after another month I contacted them, they said they only have record of me requesting to exchange one pair when there was three. Requested a full refund and they said they have to wait for the box to come. Nearly another month later I contacted them again letting them know I am shoeless and want my refund. Three months over one transaction, no thanks. Then when trying to cancel my subscription they were trying to bait me in with offers. Wow.
Hello Sheridan,
Thank you for sharing your overall experience with us. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
It was not clear the information about VIP membership of 39.99. They charged that amount( I didn't know) every month( too much) just to buy shoes at a sale price or 10 dollars.! I called and cancel that membership and the sales person said that I will have a 39.99 credit and that I could buy a pair or shoes at regular price using my credit amount... and I try to do it but I can't... a bad experience... thanks
I ordered a pair of black wedge sandals. And the very first time I wore them the sole broken off entirely from the wedge. It was like the glue just came completely undone. And the scrap was in between the sole and the wedge so the stap is broken as well. So $39.99 spent on a pair of shoes I was able to wear for about an hour.
Hello Jennifer,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Great quality products for a great price as always and free shipping always!
Hello Brittney,
Awesome! We are glad to hear that you ate satisfied with the quality of our products! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
I unsubscribed long ago stop sending me things please. They cost money that I don't have make sure you tell people you have to pay monthly for these payments
Hello Ariel,
Awesome! Glad to know that your heels fit perfectly! This motivates us to do more and we promise to keep our standard in quality and fit just for you!
Best,
Nelle
Perfect! So are my shoes! Good fit and my boyfriend loves them too! I'd recommend you to a friend!
Hello Debra,
Thanks for the awesome feedback! We are happy to hear that shoes fit well! We promise to keep our standard in quality and fit just for you! Enjoy your purchase!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for writing a review! We are sorry to hear if your order took so long to deliver. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle