ShoedazzleReviews 8,177

I bought my girl friend 3 pairs of heels from shoedazzle she loves every pair she said 2outing the 3 were very comfortable and love the quality of the heels my only problem was the lack of notice about cancelling your v. i. p membership they ask another random question after you ask to cancel for the month. Me missing that they charged me the fee for the month... not a big deal but when i emailed customer service i didn't recieve a response after 3 attempts.if your like me customer service and how well the handle issues are as important as quality of product in my book so that just little fyi

The quality of the shoes is very poor. I give them 2 stars because the shoes look as advertised. I bought a pair of shoes used them 3x and the sole fell apart.

BIG TIME RIP OFF! I ordered two pairs of shoes from Shoedazzle - I really can't tell you about the quality because I never received my order. I did receive an order for someone else. I attempted to return the order but they have to send a return mail label separately. (Why is it not automatically in the box - like most companies do). It took two days to find out they could not send a label (?). Additionally, because of the aggravation, they were suppose to give me an extra 10% discount. I didn't receive that either. Once you get a rep it takes along time to get anything done - also it is hard to understand because many of the reps do not speak English clearly. Finally, I asked for my order to be cancelled and the return of the $39.95 (fee/credit?) whatever. To this point I have not received anything (except someone else's order and a lot of aggravation. But Shoedazzle has made sure to debit my account - even though they have not given me anything. To alleviate this hassle go to Payless, Rack Room, Shoe Circus anywhere - it's cheaper, better service and there are no confusing membership fees or double talk. They don't have negative star ratings but if they did it would be negative -5.

Initially I thought it would be worth my while to open a shoedazzle account. I was wrong. The quality of product is not what I expected and when I went to cancel my "VIP" account, I was given an EXTREMELY hard time. I called to cancel my account on October 6,2014. I was refunded a monthly member charge and my account was canceled-or so I thought. Just to be safe, I attempted to log into my shoedazzle account to double check. (This was at the end of October, almost three weeks later) Not only was it still up and active, but, I had not yet skipped the month, and had I not caught this, I would've been charged another "member fee" for an account that I was told had been canceled. If you can afford to be robbed blind every month and have money to blow on sub-par shoes and cheaply made handbags, go for it.

I was not a fan of the quality of the boots which is why I returned them. But I have do disagree with the reviews that the customer service is terrible. I called to cancel my VIP status and spoke to a very nice person. Yes she tried to keep me and offered me an extra discount but that is her doing her job not being rude, mean or nasty like others have said. That is what happens whenever you call to cancel a membership with most things.

WARNING! DO NOT... I repeat DO NOT become a member with this company. They are a total rip off! I became a "VIP" member in May 2014. I order two pairs of shoes for a Vegas trip. Once receiving the shoes they looked nothing like the picture. They looked very cheaply made. Immediately after trying on the shoe the metal that the shoe lace was attached to broke off. The other pair were wedges and I only wore them once before the sole came apart. I notified them about this. They continued to charge me the next month. I tried to cancel and they explain to me that if I cancel my membership I will forfeit the credit that I had ($80). Unbelievable! So I was forced to order more items before canceling. So I went ahead and order two more pairs from their more expensive line. Well guess what... the first shoe that I took out the box, the sole was visibly coming apart. You could see the glue all along the side of the shoe. The other pairs were too small and the shoe almost look like the were made with recycled cardboard boxes... seriously. They were sooooo stiff. I have finally got to speak with a supervisor in customer service for a refund (minus a $5.95 restocking fee per shoe). Smh... I'm just so glad it's over. Very frustrating.

This company is horrible! The rope you in with great deals then come to find out they take monthly fees off your account even when you haven't nor plan to make any purchases! If that is apart of the vip experience, then they should make it very clear, I had no idea. If I did I never would have signed up. Then they say "oh you get credits when paying that 39.99 and get free shoes" well actually you don't because they take the fee off your account and that gives you one free credit. So essentially you are paying for that pair! Plus I had to pay over $50 in border fees upon pick up! This place is a joke, not to mention my shoes were $#*! and ripped after 2 times of wearing them and they gave me major run around when trying to return and receive a refund. WARNING do not use this company!

If there was no star; I would give them that! This company is beyond horrible; don't do anything with VIP promotions; straight ripe off! And their shoes looks good on the internet, but horrible upon arrival. I will never do business with this company.

Just got my shoes and couldn't be happier. I can't wait to order more. I also wanna add that I read a bad review about shoedazzle and was nervous but I don't know what they were talking about, I did not experience that at all, love my new shoes.

I just ordered two paira of shoes and a bracelet. Shoes fit awesome and were good quality. The bracelet was shattered and I was upset because it was on sale and I thought I couldn't return it. I called customer care and spoke to Luis. He was wonderful. He said he'd rush ship replace my bracelet and gave me a discount toward my next purchase. I'm in customer care and really appreciate good service. Not enough people write positive reviews when they have a good experience. This was worth my time to share. Good job shoedazzle!

The shoes are cute but the customer service is awful. I wanted to delete my account, which is normally rather easy for other sites. The customer service lady on the phone would not delete my account, I asked her 4 times politely and every time she went on some rant about why I shouldn't delete my account. I proceeded to tell her calmly that I understood what she was saying, but I still would like her to delete my account. In the end I did not manage to get my account deleted. I personally don't see what's so difficult about deleting an account, I guarantee that I will never use this website to purchase anything.

If I could give 0 stars, I would. Absolute scam. You will be lured in by an ad that tells you "FREE BOOTS" don't fall for it. You will be automatically signed up for a VIP membership that charges you $39.95 a month! Even if you do not buy anything from them you are charged! The first time this happened I called and was told my membership was canceled but I could not receive a refund even though I was forced to send these "free boots" that I got back because I canceled my membership. THEN this month I was charged $39.95 AGAIN! I called back and was told I had never called and canceled my membership. AGAIN I was not given a refund. Total bull. The customer service is rude and not helpful and they will not answer your online chat if you write out what your problem is. I had to trick them and write "need help buying boots" then they answer. DO NOT EVER buy from this website.

I have a credit going back two years as I have not found the quality of items to be worth purchasing. This company will not give me my $$ back as a credit on my credit card. They told me to contact my credit card company and try to get them to dispute the charge. They keep telling me that there system does not allow them to credit a credit card. Horrible practice. My only way of getting my $$$ back is to order something I don't even want.?

The "perks" are nice and the quality of the shoe I received was decent. I was fully aware that I would be charged $40 a month and read through all of their support and customer care info on the website. I have been going on spending sprees lately so I decided to cancel my membership and called customer service. I went around in circles with her for about 10 minutes trying to tell her I understood and had read all the perks and benefits to their VIP services, but she kept telling me how sad it was that I wanted to cancel and repeating herself about all the benefits. She did not stop talking until I finally got rude with her and said I just wanted to pay as I went and she STILL was trying to get me to not cancel the VIP and telling me about all the benefits. Hopefully I will not have any issues like these other people had or someone from corporate WILL hear about it!

I liked my first pair of shoes (BCBG). Not aware I would be automatically charged $39.95 for a monthly membership. I decided to keep to go ahead and just buy shoes since I was told that my money could not be refunded, shoes were ok but could have gotten similar at Rackroom or Payless Shoes for less money. I supposedly cancelled my membership twice and after filing a complaint with the BBB they suddenly claimed that they refunded the money to my account, which is obviously an invisible transaction. STAY AWAY! Shoes are not great quality overall, guess I just happened to get tricked by that one designer pair they had in stock.

O've had a Shoedazzle account since 2012. I've purchased many shoes from them, and have returned one pair for an exchange in a different size. They were very helpful with completing the exchange, and the shipping was an average wait time. However, as of today 9/30/14 I called to cancel my VIP membership to cut back on some expenses. GOD FORBID! They were adamant that I keep my membership, or make changes to a different one. The girl kept talking over me, interupting me, and refused to refund my balance of $29.45. She put me on hold to speak to her supervisor and came back and said she was only able to credit my account for the monthly charge of $9.95. I figured if I was NOT going to get my money back I might as well treat myself with the $29.45 and then immediately cancel my membership before Oct. NOPE! She credited my account for the $9.95 which I did not authorize, (maybe because she kept talking over me and not letting me ask questions) which only left me with $19.50 to spend on some cheap jewlery, or clearance item. I love all of my shoes, however trying to cancel a membership in a NIGHTMARE.

I think a few of you are missing my point. I love my shoes, and I have a lot from shoedazzle. My point is that while I did not have a misunderstanding of the fine print, I did fully understand that I could skip a month if I didn't want to be charged. All the fine print was read and understood clearly. My point is that even with all that information, my decision was to CANCEL my membership, which proved to be an exhausting experience with a very rude customer service rep.

I purchased 4 prs of shoes. I was happy about the free shipping until I went to return 3 prs. They charge a restocking fee of $5.95 per shoe. This is a major advertising ripoff!
How is it free shipping and returns if I'm charged $5.95 per shoe to return.

There are too many other good sites to use a company that sells cheaply made shoes and then charges for returns.

BUYER BEWARE.

I cannot imagine what people must go through to cancel their account- I can't even get them to stop spamming me with their constant emails. The "unsubscribe" button on their website doesn't work, so I emailed "customer service". They told me they don't do that online (what?), and that I would have to call in. Mind you I've never purchased anything from them! So I call in and they give me the run around but after 10 minutes tell me that they'll give the request to that department to process and it may take 10 days. Meanwhile, the emails from them increase in frequency with no end in sight. Two weeks go by so I call them again. She says the request was never handled by that department and she will have to remove my account for the emails to stop. I've never had nor would I ever have an account with this company! I recommend filing a complaint with the FTC for any issues with this sketchy company. Would give zero stars if possible.

Haven't got my shoes yet but kinda pissed I still after four days have not got. Any tracking info and when I try to go to acct details like the help page says and it just sends back to shopping. I have tried on phone kindle fire and computer all the same. I was charged so why can I track. However I do wanna say all u $#*!in idiots that say they never were told about the 39.95 if u don't skip a month are flat out $#*!in lists. Not only does it tell u THREE times while setting up shopping and purchasing but my friend got some and they also send u a lil booklet of all specifics and details of it VIP membership... y'all are the scammers not shoedazzle.com