ShoedazzleReviews 8,176

Site is such a scam. Is not clear at a lot about their VIP membership. VIP membership claims that you get a huge percentages off plus free shipping and an additional percentage off first order if you just give email address and other information. They do not tell you how you will be charged 40 dollars EVERY month (even without purchasing anything). They are not clear and just trying to trick people. Will not order from them again.

If I could give NO stars, I would. This is a scammy site in which I will not give them my credit card info. They add you to their VIP membership for 39.99 a month w/ recurring charges (which means they'll bill you every month). The shoes or boots you see on the advert are simply not there, nor will they have them in stock or have your size. They are made very cheaply and are not true to size being these are manufactured in China. Stay away from this site! Unless you want cheap shoes that hurt your feet with glue on the edges...

People i don't know why visit this website do you know like it is simple no like no buy i am customer for few years i like shoedazzle one day i buy 3 pairs for 39.00 dlrs. Now i have 22 pairs of shoes i love it =) i recomment shoedazzle i forget skip months sometimes but no worries because i can used in other shoes you money is back to you thanks enjoy your's shoes and smile of the life =)=)=)=)

This VIP policy it is not explained in details at the time that you sign up for the first time and make a purchase. If you do not purchase you should be entitled to a full refund. I was charged 11 times 39.95 every month and they only gave me a refund for 7 months. I wonder where my money is going if they don't give a full refund and I do not make any purchase. We the customers are financially supporting this business. I wonder if the investors will give me a dividend at the end of the year. The shoes are very bad quality, plastic and the sole is hard as stone. I will never purchase anything from them again.

Terrible business.

People... people! LEARN TO READ! I've been with Shoedazzle for almost four years. I've purchased eight pairs of shoes (not all at the same time) and one purse since joining. I am a VIP member. It is very simple: between the 1st-5th day of the month you can choose to skip the month and not be charged $39.95. If you forget (it is nonrefundable) and they will place a charge on your card. BUT that money is credited onto you VIP account to use towards future purchases.

Now for those who said they were "lured" in by "Free Boots", use your heads! There's ALWAYS a catch. READ the terms and conditions. It's not that difficult. I became a VIP a little over a year ago and it was perfectly clear what I was getting myself into. As far as I know, you can only order if you have a subscription (regular or VIP). VIP is better and has more perks. I've had no trouble with returns either.

Finally, a DISCLAIMER: I'm not paid by or affiliated with Shoedazzle. This is my honest opinion of my experiences with Shoedazzle.

HORRIBLE AVOID them!
I was charged $39.95 even though I opted to "Skip the month". My bank account was reimbursed 1/13/15. BUT it was taken out immediately after for $39.95. An employee Janelle "Dazzle" laughed when I told her this and said it was impossible and that I didn't know how to read my bank statements. I WORK AT MY BANK.

I ordered some shoes from here in the summer and they weren't made the greatest but I paid $40 for both pairs so I can't really complain. But I did just buy 4 pair recently because I got all 4 pair for $70 bucks (some sale they were having) all together they were around 350 bucks so I defiantly got a deal. Again they were poorly made. But If you are like me and only like shoes for 1 season and will more than likely not wear them next year then this is a great site. It's not that the shoes are uncomfortable at all just the way they are sewn and what not is poor. If you haven't noticed I only buy when I get a crazy deal. I would never buy their shoes at full price!

I haven't had a problem yet with customer service. I am a "VIP" member but I skip every month but you have to between the 1st and the 5th. Also this month I totally forgot to skip it and I called up their customer service and told them I had totally forgot and he refunded me my money and I got it back within 3 days. So now I have it in my calendar as a reminder to skip it because they will only refund your money once.

I honestly used to love Shoedazzle. I recently called to cancel my subscription, and was treated as if I COULDN'T do that! What happened to Cancel Anytime? I was literally HARASSED during the phone call about why I wanted to CANCEL MY SUBSCRIPTION! Is this what you all at Shoedazzle train your Customer service reps to do? So Unprofessional!

I ordered a pair of boots on Dec 26th. Canceled my membership Jan 5th and was still charged the vip fee Jan 15th. This is literally the worse place to order shoes from. The boots were cheaply made and you can clearly see the glue thats holding them together

Don't waste your money. The shoes are so cheaply made. Horrible quality

Horrible customer service and low quality merchandise. Returns are an absolute hassle! Don't waste your time or money.

Do not waste your time. Everything is cheaply made. Customer service is awful if you want to cancel. They're so rude and how about instead of cancelling my membership they put it on a payment vacation AFTER SAYING THAT THEY CANCELLED IT. So, now I can't cancel it until that vacation is over. FOUR MONTHS FROM NOW. $#*! you, shoe dazzle. I don't know how your business is even legal.

This is the worst company I have ever dealt with. They charged me 39.95/month for membership after I bought 2 pairs of shoes and I only caught this after 2 months. So, the shoes that I thought I thought I was paying 39.95 for ended costing me much more than retail. If there was an option to give less than 1 star I would!

Warning! Think twice before become a VIP member.

I just want to share my disappointment with your customer service team! I sent email and did online chat with a simple request to change the shoe size on 2 orders I placed 2 days ago. First, one of your rep replied me back and asked me to call or chat with the customer service about the issue. And I did! Avery was the person that I did a chat online. She told me changing address is only thing the the customer service can do. Customer service can't modify the order after the order is placed. If the customer service can't do anything, why your company even have something called the "CUSTOMER SERVICE"! I was very excited 2 days ago about becoming a VIP member, now with your customer service experience... I had to call and cancel my membership! Plus, I asked to speak to the supervisor in order to share my concern, but your rep said she is not available and ask me to call back. Great!. Another wonderful experience with Shoedazzle customer service

You customer service team may not care about what I wrote! But please know your company will never get a dime from me, my friends and family again!

You take off the money from my card for the second time, and I do not do orders!
Stop this mayhem!

You can't fix stupid!
People: READ:
Auto-Renewing Monthly Subscription

VIP Membership is a monthly (from the date of enrollment), fee-based, automatically renewing membership program. Unless you cancel your membership, the then-current renewal membership fee will be charged each month on or around the effective date of your membership to the credit card on file in your ShoeDazzle account. You can update credit card information at any time by going to My Account or by calling client services. PLEASE NOTE THAT NEITHER VIP DOLLARS NOR ANY EXISTING STORE CREDIT MAY NOT BE USED TO PAY FOR YOUR VIP MEMBERSHIP.

While yes -- they do charge you around 40$ for a "VIP membership" -- you can skip paying for the month... you aren't obliged to EVER pay that money as long as you skip the month within the first five days. I love my boots that i just got... they are my new favorite boots!

I f#*%ing HATE this website. I went on the website one time to buy a pair of shoes for a wedding, I picked my shoes, the price came up and I clicked confirm. I later look at my credit card statement and there's a forty dollar charge for **VIP membership**...? I called to explain it NEVER ASKED me if I wanted to be a member, but it automatically signed me up and I was hoping to get a refund. The guy, with his smug additude went on and on about the terms and conditions and fine print details the site offers. Like who reads that s!&# when going to buy one freaking pair of shoes and he wouldnt give me the refund. DONT BUY FROM THIS SITE

I have been a customer for a few years. I have no idea what these negative reviews are talking about. I have had nothing but exceptional help every time I have had to call. Never have to wait to speak to someone and deal with my issues quickly and professionally. I have ordered about 50 pairs of shoes from this site some funky and fun for nights out with the girls and other professional and lower key to wear to work. I am known as the "shoe girl" at work! Everyone loves the original styles I come in with and how versatile they are.

I have returned a couple of orders with no problem. If you can read there are no surprises! Everything is on the website that you need to know. I stopped ordering this year because for some reason I am now being charged duty on my orders when they are delivered and it almost doubles the price! So I'm sorry but the shoes are not worth that much.

Yes they are cheaper shoes (you are paying $40 for them) If you need a fancy pair I would recommend a higher end store. But for everyday use and office wear I have had lots of luck on this site. Read the models reviews and customer reviews of the shoe! Make sure you know what you are getting. I always ordered a half size up, I found the shoes a little tight in my regular size. But awesome selection with some really original shoes.

The shipping can be slow sometimes but coming to Canada takes a while so be patient I have waited up to 3 weeks for delivery a couple of times, usually I get them within 10 days.

Inform yourself and find out what you are buying. No complaints from this girl! Miss this site, hoping they get a wharehouse in Canada at some point so I can start ordering again.

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1.0 star rating 11/12/2014
I bought a pair of shoes from them about 4 months ago. When you checkout you're already signed up for the VIP membership which is $39 a month. It is an opt out choice. Though I understand that the shopper has the choice to not sign up, the way it is set up seems purposely not obvious to the user and comes off as a sneaky way to trap people. I found that I was being charged monthly and when I spoke to the ShoeDazzle rep "Madison Dazzle" who was unhelpful and rude, basically told me that it was my choice to be a VIP member and it was not her problem.

Beyond that the website does not work properly, you can't read reviews and often times links link to nothing. The one pair of shoes i purchased were cheaply made and it cost more to return them than keep them. I'm usually pretty thorough about checking shipping and return policies before purchasing but like the VIP membership, rules are hidden.

Long story short don't shop here.