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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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It was very good and the shoes came in timely and they all fit this time. After the last few times, I almost canceled my subscription but for now, after this experience, I will let it go a while longer
Excellent customer service & amazing variety of shoes, accessories & clothing! I will definitely continue purchasing and referring customers.
I love Shoe Dazzle, however, the last couple of jeans and pants I've bought had stitching unravel and a hole is there.
Hello Leisha,
We are very sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Always excited to shop! The trends are on point and moderately priced. I love the extra perk of getting a magazine offer!
Hello Aileen,
The team here at Shoedazzle is thrilled to hear such good feedback, and we’re proud to be one of the best sources of beautiful shoes, clothes, and handbags!
XO,
Sherry
What else can I say. Shoes for all occasions. Low prices. And most important you never have too many pairs of shoes.
Hello Janell,
Wonderful feedback! We always try to keep our pricing as reasonable as we can for our dear members!
XO,
Sherry
Always great quality and super cute styles! I have over 100 pairs from Shoe Dazzle. I love the boxes to keep them in great condition. They have styles for every occasion.
Hello Heather,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
Lovely shoes, boots and booties. Because I wear low heel variety and they sell out fastest I would wish they would order more of those and fewer of the spiked heels that are so bad for your back.
Hello Mary,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
I love Shoe Dazzle, not just for the amazing shoes, boots, clothes and jewelry, but the customer service is great.
Hello Paula,
Thank you for the positive feedback! We are happy to know that you love our products and services!
XO,
Sherry
Shoedazzle is the best shoe game shop! Love everything they have! Keep going! #shoedazzlefan #shoedazzleforever
Hello Diana,
Thank you for giving Shoedazzle a positive feedback! Have a Fabulous day!
XO,
Sherry
I have bee a faithful shoedazzle customer for years. I just realized that they have no pumps that are stylish in larger sizes or wide sizes, I am realizing that I now need to go to other shoe sites to order pumps. This is making me very sad.
Hello Eirian,
We sincerely apologize if you are not happy with your shopping experience. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I always receive my orders in a timely fashion. Everything is exact as the photo's depict on the website and it is beautifully crafted both shoes, purses, clothing and jewelry for a fraction of the cost. What girl wouldn't want to indulge and shop for items that are affordable!
Hello Mariaelissa,
Wow! Thank you so much for an awesome feedback! We are happy to know that you love our products and services! Have a fabulous day!
XO,
Sherry
I don't like that you changed to credit cards only when making order payments. Debit cards made it easy to order.
Hello Lena,
Thank you for your feedback! We will discuss this with the team concerned for us to serve you better.
Best,
Sherry
I have been a ShoeDazzle member for a few years now and almost every month purchase 2-5 pairs of shoes! They have beautiful selections at great prices! I stopped going to department stores and paying high end prices on shoes now. Im happy with 99.5% of all my purchases!
Hello Dina,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Sherry
Ive been a long term customer due to amazing products and incentives to purchase and the shipping and return policies. The products are fun and dazzling to people and I often receive compliments on what I purchase.
Hello Sheryl,
We are so fortunate to have members like you who continuously admire our products and services. Thank you for choosing ShoeDazzle!
Best,
Sherry
Ive been ordering since 2011. The company has added more shoes but less quality. They arent appealing to me anymore and a waste of money. The buckles are falling off. The stitching is inconsistent. Not happy at all.
Hello Kristi,
Thank you for your recent review! I will make sure to share this feedback with the appropriate team! I will be happy to replace your item and send you a return label. We do have our returns and exchanges policy that will allow you to either get a store credit, a full refund, or exchange it for something else/different size. Let me know what would you like to do and I will take care of it right away!
Best,
Sherry
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Original Message: Ive been ordering since 2011. The company has added more shoes but less quality. They arent appealing to me anymore and a waste of money. The buckles are falling off. The stitching is inconsistent. Not happy at all.
Shoe dazzle is nothing but a ripoff. They are happy to take your money every month but when I couldn't find anything and I cancelled my membership they refused to refund my store credit and then when I tried to use the credit the price of the shoes almost doubled! That is theft in my book!
Placed an original order that was fine. Ordered another item and they sent the wrong one. Kept it anyways. Ordered again, sent the wrong item. Requested exchange. They said they would send an exchange. They sent the wrong item again. I called and they stated they could resend it but I'd probably get the wrong item. They said they'd process a return label but I'd have to call them back when I got an email stating they received my item to get a store credit refund. I told them I didn't want to have to call them back and they should have a process for receiving the item and refunding my account without me having to call again. The agent said no. I asked to speak to a supervisor. The supervisor said no. I asked to speak to a manager. The manager was able to do it. If you want to waste your time on the phone and at the post office, use ShoeDazzle. If you think your time is valuable, skip it.
Hello Scott G.,
We are very sorry to hear that you have encountered a problem processing an exchange. Please Allow us to contact you within 24-48 hours to make things right.
Best,
Sherry
I order shoes from this site actually liked the shoes. Came to the beginning of the month where they claim you can skip a month and found no such link! But seen a message stating that i skipped a month so i did nothing further. Check in my account today and saw that i was actually charged for the month! Contact them and the representative was very rude and didnt even read my concerns before connecting back with me. I WOULDNT recommend this site. Theyre total spammers!
Hello Larena,
We’re sorry to hear about your situation. Our member services team will get in touch with you right away. Thanks!
Best,
Sherry
I ordered some shoes from shoe dazzle for Christmas they were cute Ill give them this they have very nice shoes. I became a VIP member the rules when becoming a VIP member are you have 5 days to skip the month so for 5 days straight I kept going on the site trying to skip the month but it told me that I already had so I checked once more on the 6th day and it said the same thing so I left it alone. I get a notification today Jan 12th saying my card has been used for a purchase of $51 dollars ( I live in Canada) VIP membership is $39 US. so I go to my bank app I see theyve taken money out of my account, I was livid I called customer service and was on hold for almost an hour when I got on the phone I spoke to a very helpful man and according to him I didnt skip the month and I told him what the site was saying and he said its okay they can give me my refund but next time just skip the month. My money was back in my account within a couple of hours but they didnt refund me back the whole thing this website and justfab are full of crap Im cancelling my membership I can find cute affordable shoes elsewhere and not have to deal with BS.
Hello Tee,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sue,
We are happy to know that you are satisfied with your purchase and everything fits well. Have a fabulous day!
XO,
Sherry