From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Every shoe I have purchased so far came with some sort of defect.
I have bought a lot of shoes from Shoe Dazzle. Unfortunately, they all tend to crack or peel after just a few wears. Even when buying at sale prices, I feel as though I just threw away my money. I would rather spend more for a shoe or boot that will last awhile than to continue buying products that I have to throw away after wearing only two or three times. I plan to cancel my membership.
Hello Cyndi,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
I was so looking forward to receiving my new over the knee boots. My old ones are going quickly, but are well made and I bought them from Macy's 8 years ago.
When I looked on line, I saw these great looking boots, read the "so called" objective reviews and was hopeful they would have "The Cinderella Fit". No such luck. The quality was paper thin, the ankle bagged severely around my calf, even though, this was a question I asked, the overall boot was like having a black Hefty sack in faux suede material around your leg, instead of the promised and shown tight fit.
I used to buy clothes and shoes on line all the time 20 years ago with no problem. Now, everything is made with no individuality. Bottom. Line, if you want something to fit the right way, do not trust mass production sites on-line. You get what you paid for and even then it's too much! I will say, I had a good experience returning them, with problem.
Hello Aimee,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
All of my purchases from shoe dazzle have been wonderful! I love that the sizes fit true to size and the quality of the boots and shoes are just as if I had paid astronomical amounts of money at a retailer!
Hello Michelle,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
They dont tell you that you are getting charged every month Wgat kind of people put money in a shoe account before you buy them
Hello Cynthia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I am absolutely in love with the boots. Many different styles. At a reasonable price. I think I'm addicted! Does anybody know boots anonymous? LOL but I do know where I get my fix. ShoeDazzle! You rock!
Hello Carrie,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I purchased these boots and not happy the tie extension is too much and the boot hits right behind my knee at the crease weird feeling. And I can't return them never wore because of issue but it shows nonreturnable when I tried to request return label Not happy been a member for years if your not happy with a purchase you should be able to get store credit at least,
Hello Crystal,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
You guys put my account on hold months ago without giving me any explanation. I've asked several times and was told someone would call up to 48 hrs it's been 2 months.
Hello Cathy,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
This site sucks. Do not fall for vip it's a hassle getting out of it
Hello Kyree,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The boots are very stylish and comfortable. They fit very well and received so many compliments
Hello Danika,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Site is easy to use. Products are nice. What can I say, they're great!
Hello Hannah,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
It was great experience! No problem! They arrived like they were supposed to! Love the website! Just one improvement keep enough of the products In stock. Only down fall i see!
Hello Lashanda,
We're so glad that everything worked out for you. We here at Shoedazzle try our best to provide the best service to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
XO,
Ivy
I enjoyed my experience using Shoedazzle, it was a good resource to force me to spent money since I am trying to be more feminine. So the ease of access and browsing options kept me coming back especially since I had credits to spend anyway. I liked thinking about the look I wanted to go for and I appreciated some of their showcase suggestions. They have decent quality products but in the end the rate of return specific to price: quality was not enough to keep my VIP membership. The regular prices on a lot of the items are ridiculously high but I guess that's to make you feel like you got a deal when you pay $39.99 for a single item. I wonder if most of their business comes from the e-mail marketing they do for all the $5 to $20 deals they offer regularly. My main issue is that because of the VIP membership any deals they offer are voided. So it's basically set up where you can't use the $39.99 monthly credit for any of the sales. You pay the sale price with your own money or you pay the standard VIP price (usually conveniently priced around $39.99) in order to use the credit you already paid for to get the VIP membership. In the end, I just had to keep skipping months, use up the credits I had accumulated as quickly as possible and relinquish any store credit from returns in order to cut and run. I don't know if this model has since been changed but there were a few months I considered canceling the membership and just waiting for the sales.
Hi Rebecca,
Thank you for bringing this to our attention, and we are sorry to hear about your negative experience with your VIP Membership. One of our Member Services team will be in touch within 48 hours.
Best,
Kobe
I usually have a good experience with shoe dazzle, but my last couple orders came in the wrong colors.
Hello Caitlin,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1888-508-1888.
Best,
Clark
Yeah when my booties arrived they were shredded up as if they had a dog in the factory and it got a hold of my shoes
Hello Peyton,
We would like to sincerely thank you for notifying us about your experience with Shoedazzle. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Zipper on one boot broken. Tried to contact cs for a partial refund however it was not allowed. Disappointed in that part of the transaction. The rest went smoothly
Hello Khana,
We're truly sorry for the negative experience. Be assured that it's not the kind of service that we would like to offer to our valued members. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I accidentally forgot to skip a month, which caused $39.95 to be deducted (part of the VIP membership terms). That was ok because i think of that as a "shoe piggy bank" for later. WEELLLLL, today i went to order some shoes because they were on sale for $20! When i tried to use that credit which has been sitting for a few months, i find out you lose the sale price... in addition to that, if the final price of the shoes is LESS than the $39.95 credit, too bad, their terms are "Each VIP Credit may be redeemed in its full amount only". This means, use it AND lose it i guess? My total was $32.95, that means I lose the $7 difference, it doesn't stay on my VIP account for another time. So lets see... they get $39.95 from me, restrict me from a sale price, and force me to spend at least ALL of the $39.95 on shoes that actually cost less. This is my penalty for giving them my business. PLEASE THINK BEFORE YOU START SHOPPING WITH THIS COMPANY... they have some fun shoes and quality is pretty decent, but don't ever forget to skip a month or you are cheating yourself out of their sales, and are forcing yourself to buy shoes for $40+
Hello Nicole,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I love every pair of shoes that I have ordered from Shoe Dazzle. I highly recommend them!
Hello Nicole,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy
I am always pleased with my order and will continue to be a loyal customer.
Hello Carly,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
I love all the styles I have purchased but I have found it difficult because the sizes don't seem to be consistent. One shoe will fit perfectly in an 8 and another shoe pinches my toes. It has happened 3 times so far on 4 different pairs of shoes. They are super cute though so I still wear them!
Hello Clara,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Alyssa,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy