From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
My overall experience was good. My shoes look really good, but they are sooo uncomfortable. I have to kick them off so fast. Improve the quality please. Maybe make padding for them or something. Great business though.
I ordered 7 things from shoedazzle boxing day and they still have not arrived yet.
Hello Evelyn,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Fast shipper. First time wearing Reebok. Very comfortable. Will order from again.
Hello Debra,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
The quality of the jacket, scarf, & pink heels were not great at all. I was really disappointed.
Hello Felicia,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Very satisfied. I've received many compliments on my boots.
Hello Tamara,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
I love this site I can never find shoes that agree with my feet but the last three pairs I've gotten have been amazing
Make unauthorized charges to credit cards. Are reported with the bank
Hello Marcela,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
All of my boot orders have been a true fit, look like their photos & are good quality.
Hello Darlene,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
XO,
Ivy
Service was always speedy, website worked fine except for having to restart from page 1 when going back a screen after looking at a specific item. Merchandise from the site is mostly fast fashion and not great quality.
Hello Anna,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Very awesome deals and the product quality is great everytime
Hello Debra,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Poor return service. Difficult to cancel. Products are poor quality
Hello Charis,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The shoes are mediocre. Customer service is awful. I spent almost 40 minutes trying to get a working link for a return.
Hello Courtney,
We always appreciate feedback from our members so we can serve you better. We make it a high priority to provide high-quality products and attentive member service to valued members like you. We value you as a member and want to make things right! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
I received the shoes in time, but they are not good quality, I feel they will break or scratch the first time I wear them
Hello Fiorella,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Charged my bank account for a supposed membership when I never authorized them to do so.
Hello Loretha Ann,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
The heals are to high and not comfortable to wear. My suggestions are for over the knee boots I am 5 for tall
They charged my account 2 times and didn't notify me. I cancelled my account and now 90 dollars are gone because shoedazzle apparently doesn't do refunds either. Shameful company.
Hello Bailey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I stopped buying. Service got worse. They have a credit that was to be sent to me in a check but they refuse. I don't shop as I did and was on vip. I spent a lot of Money. My days with them are very limited.
Hello Linda,
We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The heals had sharp objects in them causing blisters had to throw out. Please cancel my membership
Hello Mandi,
We would like to sincerely thank you for notifying us about your experience with Shoedazzle. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy
Always had great experiences, items were everything I could imagine them to be.
Hello Christine,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Shoedazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
Service is great, qualify of the shoes sometimes is not the best but you get what you pay for
Hello Anna,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Faeleigh,
We certainly thank you for your timely suggestion. Since our members' satisfaction is our main concern, you can be certain that we appreciate feedback like yours that helps us achieve this goal. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy