From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Still have not received shoes. Placed order January 18, it is now February 1st.
Shoes and boots are of lesser quality but they are not cheap looking and are fun to wear and hold up well. Shipping is generally pretty quick and reliable. Sizing is accurate.
Hello Karen,
Thanks for your feedback! We're glad you enjoy our unique styles. At Shoedazzle, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone at 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
Only had one issue but with one phone call problem was fixed quickly. Thank you, Shoe Dazzle
Hello Catrina,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Shoes are highly uncomfortable and I can barely wear them at all way too tight
Will never ever order from there again. Straight thrives and liars.
Hello Bri,
Thanks for taking the time to write a review. We always welcome feedback; it helps us know where to improve! We have a dedicated Member Services Team here ready to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Took forever to get shoes & customer service was horrible to cancel.
Hello Jennifer,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy
Shoe Dazzle is a fantastic company and an a very inexpensive way to grow your shoe collection if you're a shoe lover. The quality is excellent as is their customer service!
Frustrating, won't recommend anymore.
Agents are nice, polite and very helpful though especially Jane and Maria.
Hello Marygloria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
Very dissatisfied!
I did not make a purchase and want my money back. I made a one time purchase and now money is being taken out of my account without my approval
Hello Sarah,
We would like to offer our deepest apologies for the trouble you experienced with Shoedazzle. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
The other day I see a change on my account I call no one call me back
Hello Lorna,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Didn't receive it and I asked for signature to drop it off.
Supposedly it was dropped off no signature it's no where to be found
Hello Cez,
Please accept our sincere apologies regarding your recent purchase with Shoedazzle. Our helpful Member Services Team would love to assist you with any problems you had. Someone will contact you via email within 48 hours.
Best,
Ivy
The shoes are always a hit or miss, but for the most part, i like them and the prices are pretty good.
Hello May,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, let us know! We’re available 24/7 by phone at 888-508-1888 and Live Chat from 6am - 6pm (PST) 7 days a week.
Best,
Ivy
I tried shoedazzle and just fab because I heard so many good things about them. The shoes I received were okay; however, the issue lies with the fact that they would not let me cancel my subscription. December was rough on me financially and I did not see a need to have this subscription anymore due to the fact that I now have plenty of shoes. Late December, I looked on the website where it says cancel anytime via live chat. I tried to get in contact with them multiple times via the chat. The chat would just sit there and I could not get anybody to help. Eventually after about 10 minutes, it would tap out and tell me to start over. I left it alone and went on to enjoying time with my family thinking that i had until the 5th to get in contact with this company. When I got back home around the 2nd, I tried chatting again, no help. I have now been charged for this service after trying to get it cancelled. I do not want to just skip a month. I tried calling right after I saw I had been charged. After talking to the automated system, I was placed on hold for 7 minutes and then was hung up on. This happened twice. I am furious. I have now had to file a fraud report agaisnt the company and cancel my card so that they cannot charge me again. I will never recommend this company to any of my friends.
Hello Zera,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
A week before I decided to purchase two dresses from ShoeDazzle they were on sale for $5 each, instead of getting the free VIP shipping I decided to pay extra so that way I knew I would have the dresses either the day of New Year's Eve or the day after. I was given in arrival date which was January 3rd which I was okay with but when that date came I had no package and my tracker said that my package had not shipped and they weren't sure when it would arrive which is unacceptable it is a whole week late and I'm getting charged for something that did not come on time.
Hello Katrina,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I ordered a pair of boots and even got them a size bigger than normal so whatever socks I'd wear would be comfortable with the boots. My right foot is slightly bigger than my left, so sometimes shoes will be tighter on it than my left foot. When I got the boots, I tried it on my right foot first since it's the one that is bigger. The boot fit perfectly and I had no issues with it. However, I put on the left boot and it didn't fit. It was extremely tight around my foot. It's like the boots were two different sizes, however, they were marked the same size. I sent them back and waited to receive my new pair. They told me I would receive an email when they shipped the new boots, however, I never received one. I had no clue when the boots would be coming which was annoying, but the new pair did fit. The shoes are not comfortable at all in my opinion. I have to put insoles in them to make them bearable to wear. The plus side is, they're cheap shoes so you can't really complain there.
Hello Ashley,
We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Awful I thought I would be able to use my credit on sale items. It's my credit I don't see why a can use on want I want.
The shoes I receive are great quality for such an unbelievable price!
Hello Kyra,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I called due to being double charged was told I would receive my second charge back to my car from 24 to 42 hours and still have yet to receive it.
Hello Kayla,
We strive to provide excellent member service, so it genuinely dismays us when things like this happen. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
Every time I have ordered I have been very satisfied. Even after I receive the item and have to send them back I get the new pair without a long wait. I love every pair I have ordered and will continue to order.
Hello Daphne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
XO,
Ivy
I finally got to use my refund from a previous return, and was able to combine it with with another discount.
Hello Braxtyn,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Felicia,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy