From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I absolutely love these pumps. Neon and snake print is a beautiful combination. They look high but once u put them on, they feel comfortable and Very stylish heels. I purchased sz 7 and they run true size. Can't wait to wear them. Thank you shoedazzle for always changing up the styles and keeping up with new trends.
I always read reviews before buying online merchandise. This has kept me from making any mistakes. The majority of customers cannot be lying about this company. Therefore, I will not waste my time not money. Thank you for all the reviews.
Hello Tajuana,
Thank you for writing a review! We will use your feedback to improve our products and services to serve you better in the future. If you ever have any ideas or suggestions, we’re glad to hear them! You can contact our Member Services team via phone and on Facebook 24/7 or via live chat from 9am - 9pm (EST).
Best,
Nelle
Charged my card multiple times and I never purchased anything
Not today busy busy just get my refund I will be happy
Some of my shoes are the same foot and it's frustrating... or they've been extremely stiff where they are cute but not "walkable", & I've worn hills my entire young adult and adult life, It shouldn't be impossible to walk in them.
Has always been amazing,
Fast and always correctly what I ordered
I have recommended your site to all my friends,
Hello Tonia,
Amazing! We're happy to hear that your girls like the shoes you gave them during Christmas! We will always make products that serve the needs of you, your family, and your friends. Thank you for choosing Shoedazzle!
Stay Awesome,
Nelle
ORDERED EARRING AND NEKLESS USING THE PINTS I HAD ACCUMULATED AND THEY WERE NOT SHIPPED. WHEN I CALLED THE PERSON WAS NOT HELPFULL AT ALL AND HONESTLY THE CLOTHNG SO FAR I ORDERD WAS NOT THE BEST QUALITY EFTER THE FIRST WAS THE METERAIL LOOK LIKE I HAVE HAD IT FOR YEARS. THE SHOES IS A HIT A MISE AND THE SIZE IS NOT ACCURATE I AM A SIZE 7 BUT SOME SHOES SOME PAIRS I HAVE BOUGHT ARE NO USE TO BE AS THEY ARE TOO BIG.
Hello Fatima,
Thank you for bringing this to our attention! We're sincerely sorry to hear that you didn't receive the earrings and necklace you redeem from your points. Also, for some items that don't fit. Rest assured this will be forwarded to the merchandising team. In the meantime, our Member Services team will be contacting you shortly to assist you further.
Best Regards,
Nelle
Love it and will tell family and friends about shoedazzle
Hello Shavonne,
Wow! We're happy to hear you love our products and services! We appreciate you doing business with Shoedazzle! We will always make products that serve the needs of you, your family, and your friends.
XO,
Nelle
I'm very mad with us because I not buy nothing December 19
And every month take money 40 dollar in my credit card and not body tell me nothing is not fair I call 3 times excuse me i need money back
Every now and again the selection on the website has styles I am looking for. The only thing is that I wish there was an ability to change style preferences.
Love the style and fit. So cute! Eady to order and great selection
Hello Carol,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you! Keep slayin' in your dazzling boots!
XO,
Ivy
Cute shoes but because of the "thorn in my side" issues with exchanging, I'll not order from them again.
Hello Trista,
We would like to offer our deepest apologies for the trouble you experienced with processing a return and exchange. This situation is not ordinary and is not typical of us. We are very serious when it comes to our member's satisfaction. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
I ordered a pair of boots, and a couple of days later I received an email stating my order has shipped with an expected delivery date, well that day came and went with no delivery. Contacted shoe dazzle and was told it was running behind schedule because of the weather, (understandable). Another week passed with no delivery and no updates from shoe dazzle, so I contacted them only to find out that my boots were never shipped out to begin with because they had been out of stock all along for over a month. I asked why did I receive an email stating it had shipped, and why was I told it was delayed due to the weather? No one could answer my questions, and I was asked would I like a refund? I will never order from them again.
Hello Candi,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
Love the boots, they just happened to be a tad too small
Hello Jasmine,
We’re sorry that the size of your shoes was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
My experience with shoedazzle is always awesome! I love the styles, they are always true to size, the deals are always amazing for the VIP members. If you haven't shopped with them then your missing out.
Hello Charlese,
We couldn't be any happier with this lovely feedback! We hope you will always enjoy the convenience, quality, and affordability of our items! Hope you have a fabulous day!
XO,
Ivy
Love my orders I got from their many selections. You can get your whole outfit from ShoeDazzle.
Love all the shoes and the varieties every month. The shoes are pretty good quality and are comfortable.
I wanted to buy a pair of shoes, so I did and then I later found out that I had signed up for a subscription without knowing. They charged my account $40 and then everytime I tried to contact them to cancel the subscription(because you have to call them to do this), they wouldn't answer the phone and I'd be waiting for hours on hold. When I finally got a hold of someone, he kept trying to trick me into just keeping the "store credit" and he'd add 10 more points(dollars) for free! I said no, I would just like to cancel my subscription and get my money back. He kept trying to tell me other things to distract me from cancelling the subscription. In the end, I finally got it cancelled and got my money back, but it took me around the world before that happened.
Hello Emily,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
I simply LOVE these boots! They are warm and fashion worthy. But most of all, I got them at a GREAT price! Thanks ShoeDazzle!
Hello Josephine,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality boots at an affordable price because of your trust and love for us. Have a nice day!
XO,
Ivy
I never subscribed as a VIP and 49 dollars are taken out of my account every month. You are thieves. I called and said I didn't want that to happen. And continued to make them thieves
Hello Johana,
Thank you for reaching back out to me so quickly! Again, I truly apologize for the experience you have encountered and for the delay in my response. We would like to emphasize that this is certainly not the way we want our valued members, such as yourself, to feel about us. We are so sad to hear that you are now deciding to let go of your VIP membership, however, if that is your final decision, we will respect that wholeheartedly.
Your VIP membership has been canceled, as per request, on 02-09-2020 and was set to " pay-as-you-go". You can still make a purchase for the retail price with free shipping for order(s) $49.95 and higher. For your reference, the confirmation number is 596437261.
We very much appreciate your business. If there are any other issues that need to be addressed, please don’t hesitate to contact us.
Best,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia,
Wow, amazing feedback! We're so overwhelmed to know that you're satisfied with our products and services! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Thank you for doing business with Shoedazzle! We appreciate you taking the time to share your wonderful experience with other members.
Best,
Nelle