From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I'm always more than satisfied with my purchases! The quality is great, easy to purchase, huge selection... as always, my newest purchase is fantastic!
I have never been disappointed with the service, but if you like something and its not there its a little upsetting. But they have a great variety of stuff to look at and purchase.
Most of the shoes I got so far fit like a glove. Others, however, didn't fit true to size. Also, quality is ok for the price, but not great. Most shoes didn't last for more than 3 months.
Hello Cindy,
Member satisfaction is always the number one priority for us. We're deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Ivy
I have 3 pairs of boots two high ones an one pair of ankle boots I love them! I wear my tan high ones almost every single day!
Hello Jessica,
Thanks a lot for the shout out! Shoedazzle promises to provide high-quality products for you as well as outstanding member service. Thank you and we are always happy to serve you!
XO,
Ivy
First, shipping is took 10 to 15 days before I got it. Second, same old style. Third, is there a way that we had choices on the height of the hills?
Hello Dell,
Please accept our sincere apologies for the inconvenience you may have experienced. At Shoedazzle, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
Good quality, arrive on time, true to size, comfortable, good colors, very good price, great customer service
Hello Karla,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Shoedazzle purchase! Hope to hear more from you in the future!
XO,
Ivy
Received my purchase in a timely manner. They were comfortable for my trip.
Hello Jocelyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
Ordered 3 pair for my mommy and she absolutely loved each pair I surprised her with but unfortunately one didn't fit so we'll be replacing the one pair.
Hello Avian,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Shoedazzle. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
Your sizing is so inconsistent and poor. I'm just trying to use my credit to be rid of you, but everything has either been too big or ridiculously small. Your company is a joke.
Hello Kelly,
We’re sorry to hear about your recent experience with Shoedazzle! We value your feedback and the chance to resolve any issues that our members may have. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
Fell apart first time I tried it on. I tried to walk but it hurt so bad I preferred to crawl.
Hello Dana,
We’re sorry your item was not what you expected. This is not how we do business in Shoedazzle. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
1.The pump heel shoe - oversize
2.The Blush sneakers "Vyvyan"- slightly tight.
3.The "Lainey" grey sneakers' sole - slippery
Hello Ann,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
My shoes never came and I was never refunded my money back at all after talking to customer care they said they would send it and I would receive my refund in between three to 5 days and nothing yet.
Hello Taketa,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Bought one pair of wedges in particular that broke the first time I wore them. Strap came completely off. Guess that's what you get when you pay $14 for a pair of shoes but was disappointed that they didn't even last 30 minutes.
Hello Kat,
We’re sorry to hear about your recent experience with Shoedazzle and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Ivy
I enjoy accessing the website and looking at the merchandise. I was able to find what I was looking for and was very pleased with cost.
Hello Doris,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
The heals are way too high, and there are not enough options for sensibly statured shoes. I have ordered several shoes and haven't been able to wear them because it is too difficult to walk in them.
Hi June,
Thank you for the feedback! We truly apologize for your experience! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I'm very pleased with my purchases and the delivery date was right on time. I love the different types of styles I can choose from u make it so easy.
Hi Damita,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
XOXO,
Jane
I am very happy with the purchase that I made on the Shoe Dazzle site. This shoe is the perfect match with my bag, watch, and flower jeans
Hello Susan,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
The quality has gone downhill. I ordered a total of 4 tall boots between size 8 and 8.5. All were too narrow and very uncomfortable. Wide sizes are available but I have purchased boots on this site in the past and never had to buy a size wide.
I initially ordered 2 pairs of boots and both were uncomfortable, too narrow, and optically different than the boots pictured online. I returned those for store credit so I wouldn't lose 5.95 per pair which I find ridiculous. The restocking fee shouldn't apply if the boots were falsely advertised (not receiving what the picture showed, color or otherwise). I used the store credit to order two more pairs that weren't better but I decided to keep them so I wouldn't have to go through the frustration of the return policy.
I'm seriously considering canceling my subscription.
Hello Ilenia,
Thank you for taking the time leaving us feedback. We're so sorry for the overall experience. We always strive to improve our services and feedback like this from members is very much appreciated. We will reach out to you via email.
Best,
Ivy
Since I've joined Shoedazzle in 2012, I've always been able to receive shipments to Guam (a territory of United States). Only in 2018 was my orders being returned back and never making it to me. I've lost out on many store credits, discounts, and feel as though my membership is no longer useful. I've contacted customer support many times to inquire, and I have only been told that they are unsure when they will be able to ship to Guam. I truly hope that this can be fixed soon as I have always enjoyed being a member of Shoedazzle! I also have not ended my membership because I was told I would lose all my rewards.
Hello Alicia,
We understand how you feel, we’re very sorry. We’re going to take care of this for you right now. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
I LOVE EVERY PAIR OF SHOES I HAVE RECEIVED! AND THE PRICES ARE AMAZING I WILL ALWAYS SHOP WITH SHOEDAZZLE.
Hello Karla,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Bonnie,
Thank you for trusting us! Together with our professional team, we promise to do our very best to cater every FABshionista needs of our members like you! Have a fabulous day!
XO,
Ivy