On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
We monitor reviews for authenticity
These are just awesome. They look great. You can dress them up or down, size & description were spot on. I keep coming back bc customer service seems to be their top priority.
I initially was so excited to be a VIP member with perks and savings! However, the site often glitches, charging a monthly fee EVEN after "skipping" the monthly purchase.
I had ordered a pair of shoes that were too small, attempted to exchange them only to learn after a month of waiting for said shoes, a team member had cancelled the order return! Decided to try their clothing... not only did shopping take longer than the time it said it would, the jacket was THIN and had an awful cheap odor.
Cancelled the membership without regret!
Hello Andrea,
Your feedback regarding the service you received at Shoedazzle is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
My favorite place to buy shoes. And I received 50% off the entire order. That is a major discount esp with the amount of shoes I buy. I order size 11 and so far they have all fit perfectly. I have never had to return any. The shoes are so cute and all styles are available for ever person.
Hello Julie,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied!
XO,
Ivy
Love all the heels... I had been a costumer for a long time and never been disappointed costumer service its also amazing
I always love the stuff u guys have i love it all. How can i get my discount code i have alot of people that ask me about my shoes
Hello Melissa,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Shoedazzle. Happy shopping!
XO,
Ivy
Up to now my experience with Shoe Dazzle has been positive.
A few times I have been a bit disappointed with the shoe quality, but I'm aware I can return the item if I so desire.
Sometimes that seems like more of a hassle though, as I believe I would be charged for the return shipping, so I opt out.
Hello Gloria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to resolve your issue.
Best,
Ivy
I was specifically looking for flats that would attach around me for dance class. Since getting them, after a whole incident of the first pair being stolen and showdazzle being nice and giving me a refund, I have gotten plenty of compliments! Even with the gold stars on them, they go well with a lot of outfits. The laces are a soft silk that don't hurt my legs. The flats themselves are actually a fuzzy material but it isn't easy to notice. Size fit is perfect. Would definitely recommend
Hello Jessica,
Thank you for the kind words that you've said about Shoedazzle! We are always inspired by giving you high-quality products at an affordable price because of your trust and love for us. Have a nice day!
XO,
Ivy
These boots are so great. Comfortable and fly. The color is perfect. So many compliments. So happy with my purchase.
Hello Alisa,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
XO,
Ivy
Good selection and great sales, returns are very easy if needed. The customer service is excellent and the quality of products is good.
Hello Dena,
Thank you for trusting us to be your source for top quality DAZZLING items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Shoedazzle try our best to provide the best service and unique style at an affordable price!
XO,
Ivy
The representative helped me resolve my sizing issues and sent me the return labels. I was pleased with the friendly, easy, and professional manner. It has become the best experience from any retailer I shop with.
Hello Jacqueline,
It is our desire to keep you satisfied with our services, unique styles and good quality at an affordable price. You are our inspiration for doing our very best. Thank you and remember, we value you!
XO,
Ivy
Will need to send back. But I love them. The shoes always come better than expected. The shopping is prompt and they keep in good contact with you during your wait time. No problem way to send them back
Hello Charlette,
Thanks for writing a review! Your feedback will help us know what we can do better. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
The website was working quite well. The prices for the shoes where the best. Though, the Time frame to hold our cart was only 30 minutes which was annoying because, trying to find other shoes but also check out fast enough.
Hello Jocelyn,
Thank you for providing feedback about your experience with Shoedazzle! We always welcome the opportunity to improve our products and services.
Best,
Ivy
I love love love shoe dazzle my favorite shoe store hands down!
I have not had any problems ever with shoe dazzle it is definitely true to size looks and feel right and comfortable and they last a long time without messing up I personally only shop for my shoe boots and heels here my favorite e shoe store...
Hello Bashirah,
We always strive for 100%-member satisfaction, so we are so happy to hear that you are loving your Shoedazzle purchase! Hope to hear more from you in the future!
XO,
Ivy
I always get the most for my money. The salss are awesome and it's such a variety sometimes it's hard to choose from. I just love it, this is my go to site to shop for the best in quality at an affordable price.
Hello Taimay,
Awesome! Thank you for the shout out! We're so glad that everything worked out for you. We here at Shoedazzle, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
XO,
Ivy
FOR THE MOST PART, THE BOOTS AND SHOES AND LOOK CHEAP. MERCHANDISE ARRIVES DAMAGED AT TIMES. THE HEELS ON BOTH MY COWBOY BOOTS HAVE COME OFF. THEY CANCELLED MY MEMBERSHIP WHEN THEY OWE ME $30.00 USA. I'M CANADIAN. TERRIBLE COMPANY... DON'T PURCHASE THERE, REGARDLESS OF PRICE. TOO EASILY CONTAMINATED BY EVIL... DET. PAPA LANG FROM THE PEEL REGIONAL POLICE.
Hello Delores,
We apologize for any inconvenience and will use your feedback to improve our products and services. We strive for 100% satisfaction, so a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Ivy
Never had an issue! Always great customer service anytime I had an issue. Product is always of great quality.
Hello Crystal,
Thank you for writing a review! We love being able to provide the service that our members seek. We appreciate the time you spent to share your experience!
XO,
Ivy
Thank you ShoeDazzle for everything. Always have my size, never have a problem with returning or exchanging. Extraordinary customer service.
Hello Carla,
Thank you for taking the time to share your experience with others. We’re happy that you’ve had a great experience with us!
XO,
Ivy
Shoes fit great! I really enjoy the shoes. I bought boots and a pair of flats. I wear a size 12! No shortage on selection for me!
Hello Ashlye,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy!
XO,
Ivy
Thank you so much for honoring the %60 off. I was having issues with processing my order and the sale ended while i was on hold for 2 hours for help and he kindly assisted me and provided the discount
Hello Melissa,
It’s great to read your feedback about Shoedazzle and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
XO,
Ivy
They took my money of $39.95 after I cancelled my membership and i was told I can use it as a credit but my account doesn't reflect a credit anytime I log in and try to order anything, it wants to pay using different card or PayPal! So they still have my money and won't refund it. Horrible Customer service you can't understand the reps and I could've went to the mall to buy my damn boots
Hello Lovely,
Thank you for your honest feedback, we deeply appreciate your review to constantly improve our services. We’re sorry to hear about your recent experience with Shoedazzle. Let us make it up to you. A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lynne,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
XO,
Ivy