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From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
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I ordered 3 pair of boots for my wife. Company rep guaranteed I will receive in 7-10 days. I received tracking number on my account without shipping information. Contacted customer service who told me to contact Fed Ex. Contacted Fed Ex who told me to contact Shodazzle. Finally received box from shoedazzle but it contained order for someone in California. I live in Ohio. Contacted customer service again. Told in order to receive my order I must return wrong order. No problem. Contacted customer service again, they told me 2 of the 3 pairs of shoes I ordered are no longer available. I explained I haven't received email with return label and was told they never offer return slips and I can keep shoes or give away. I informed costumer service to give me a complete refund and cancel my membership. This company is a complete comedy show
I ordered a pair of boots and was never told that they were automatically signing me up for a vip membership and charging me 39.95 a month! The boots I ordered were a taupe colored bootie with a small heel. My first and only order came in today... they sent me a black bootie with the biggest, skinniest hooker hell you ever seen! Now I'm in the process of trying to get a refund or get the booties I actually purchased! If this doesn't happen, y'all will be paying my doctor bills when I break my neck trying to walk in these awful ugly hooker boots y'all decided amongst yourselves to send me!
I purchased two pairs of boots and couldn't wait to wear them for the fall season but my calf's are too $#*! for the width of the boots... I've gone to other stores in the mall and most fit my body weight... any way to improve this issue? Or should I start losing weight ASAP...
Hello Krystal,
We love our customers dearly and your feedback is so helpful for us to hear. Thank you for taking the time to write your review! I will make sure to discuss this with the team concerned for us to serve you better. This is something that we will take into consideration so that we can work towards bettering not just the quality of our products but also our sizing.
Best,
Bella
I get a great product for my price and they ship very quickly. Little wait time for my orders
Hello Ashley,
This is awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are happy. Hope you have a FAB-ulous day!
XO,
Ivy
I love my boots, just wish I knew to get a half a size smaller. Good thing is I will only wear them when it snows.
Hello Ausha,
We appreciate your honesty! Thanks for writing your review. If ever you need anything, our Member Services representatives are available 24/7 at 1-888-508-1888.
Have a nice day!
Bella
I had to exchange my purohase due to size issues. The exchange was simple and fast! I have been a customer for bearky 20 years and always have a good experience!
Hello Angelina,
Awesome! We appreciate your time to share how satisfied you are with our return and exchanges. Your feedback is such an inspiration for us to always strive to provide great service for our dear members like you!
Cheers,
Bella
I have been a customer of shoeDazzle for more than 10 years, they give good deals and their Shoes are super comfortable, I love them. Thanks shoedazzle
This website is amazing for finding shows. But when you become a VIP member and you wanna give them 34$ a month then you have to skip the month each and every time. You can cancel it unless you talk to someone. They should add an option to cancel it on your own or to just not automatically become VIP
Hello Lexi,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you an email now, so we can get this resolved as soon as possible. Thanks!
Best,
Ivy
Me encantan siempre tiene un nuevo style para mi Que si los recomiendo? Claro que si... ellos son los que saben realmente de este negocio
Hola Johanna,
¡Gracias por la respuesta! Valoramos su confianza en Shoedazzle, y haremos todo lo posible para cumplir siempre con sus expectativas de servicio. ¡Sigue matando 'en tus artÃculos FAB!
XOXO,
Clark
The Show Dazzle company is paradise! I found my perfect match my Little Black Boots
They have a number of different styles which accommodates everyone! I managed to get my friend hooked as well.
I hope people will give it a try & there's a show for every occasion
Hi Kate,
Thank you for your wonderful feedback. That's awesome to hear! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. We hope you have a ShoeDazzling day!
XO,
Kobe
My shoes should've been $10 for the first time but I was charged regular price that's the only thing I love the boots I got though
Hello Londa,
Thank you so much for writing a review! I am sorry that you had such a bad experience with us. Would you mind telling me more details about the price change when you tried to place an order? I am here to help!
Best,
Daniel
I like the shoes! Got short rain boots which work perfectly for my walk.
Hi Kate,
We appreciate you taking the time to write a review! We always strive to provide stylish, affordable items for VIP Members like you! We look forward to assisting you more.
Xoxo,
Kobe
All my purchases is Excellent i love all my boots theg are very comfortable & perfect to fit! #HAPPYME
Hello Catherine,
Thank you for your positive feedback! That's a great encouragement for us! Hope to hear more from you in the future!
XO,
Ivy
I ordered 2 pairs of shoes with my VIP credits. Only one pair showed up. When I contacted them they said it was because the other one was sold out at time of shipping and I would be credited for it, which I was not. Also did not appreciate not getting an email or notification to let me know the shoes were sold out.
I also did not appreciate ShoeDazzle sharing my banking info with JustFab. I did not consent to this and read through the terms and conditions, and did not see anywhere that said ShoeDazzle would/could share my banking information. JustFab then charged me twice in one week.
I tried to get back my credit that was missing with no luck so I cancelled my vip subscription. I will never shop this site again and would never recommend it to anyone
Hi Ashley,
We apologize for any inconvenience. We value you as a member and want to make things right! One of our Member Services team will email you within 48 hours.
Best,
Kobe
The prices are amazing and I absolutely love the customer service. Such a great site with affordable stylish shoes. The VIP is honestly really worth it
Hello Crystal,
What an awesome review! Thank you so much for the positive overall feedback! We hope you will always have a fabulous experience with us in the future!
XO,
Ivy
I dont want to give 40 bucks to may find a nice shoes or item. If the item is more that 40 I still have to pay the balance. I can buy items when I want them.
Hello Jacqueline,
Thank you for sharing your experience with us. Your feedback will help us know what we can do better. We value your opinion and see it as an opportunity to learn and improve. We hope you'll have more fabulous experiences with us in the future!
Best,
Ivy
I love shoedazzle! I wouldn't buy shoes from anywhere else... shodazzle is a keeper!... and the perks are amazing...!
Hello Cherelle,
Wow! Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services!
XO,
Ivy
I ordered these really cute boots. The are cute on, but they definitely are not the same quality I'm used to from Shoe Dazzle. I'll be lucky to get one season of wear out of them
Hi Kay,
Thank you for providing feedback about your experience with us. We always welcome the opportunity to improve our products and services. We’ll be sending you a private message shortly.
Best,
Cathy
Fast shipping, great fit! I absolutely love my boots! I had got a wonderful deal on buy 3 for 39.99! I think I'm the Shiii when I wear them
This is my one stop place for the best shoe and boot shopping experience! I love y'all to "The boot and back!"
Hello Marcia,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members. Hope you have a fabulous day!
XO,
Ivy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tony,
First and foremost, we would like to apologize for any inconvenience we may have caused you as well as any miscommunication from our Member Services department that has led to your distrust in our business. Providing excellent customer service is our main goal and it is unfortunate you were not treated with the respect you deserve. Given the opportunity, we would like to learn more details about your case. Our team will be contacting you within 24-48 hours to further assist.
Best,
Ivy