From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Pleasant and efficient. Keep up the good work. I enjoy talking to professional customer service representatives
Extremely frustrating. Can't find shoes that start at 39.95 so I can use my points
I love this site and recommend it often to my friends and family.
Hello Bobbie,
Wow! Thank you for sharing your feedback! We appreciate you doing business with us! We will always make products that serve the needs of you, your family, and your friends. Have a wonderful day!
Best,
Nelle
Shoes look and feel cheap. They do not fit right. Very uncomfortable.
Hello Julie,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the quality of our products. We will contact you for further assistance.
Best,
Dean
I was worried of the quality the faux fur winter boot and also how the thigh boots would fit needless to say no issues, fit perfectly and comfy!
Hello Kajha,
Thank you for writing a review! We are glad to hear that you're satisfied with the quality of your boots and everything fits well! Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Nelle
Always get my shoes in a timely manner and style is very up to date just wish you could get those prices without b
Hello Carol,
Awesome! Thanks for sharing your feedback! We are glad to hear that your package arrives on time! We will make sure to continuously create unique products at a very affordable price that suits the needs of our valued members like you! We will surely share this feedback with the proper team.
Best,
Nelle
The shoes are PERFECT the only thing is I dont wear heels & this is my first purchase with shoedazzle. I know different brands sizes kind of vary so the heels are big): but they're GORGEOUS & hopefully I can gift them to a family member one day!
Hello Holly,
Wow! Thanks for writing a review! Thank you for admiring our products! Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Nelle
It was terrible. I never got my shoes and I tried twice. I'm not even fully sure I got my refund which was less than I paid.
Hello Justina,
Thank you for writing a review! We would love to assist you further with the concern you had with the shoes you never got. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean
Anything person for help me. I want es just a label for change or return an order and no trying for learn. It is no hard, « I would like receive a label for exchange my récent order #... » Nothing answer. Your publication are in French but no service in French. I thanks close my account.
Hi Francine,
Thanks for your effort in writing a review of your request! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Very easy and convenient with quality to follow, enough inventory for every occasion and everyone in the family. Thank You
Hello Kimberly,
Thanks for your wonderful feedback! We will always make products that serve the needs of you, your family, and your friends. Have a wonderful day!
Best,
Nelle
My most recent order was to use a credit from there VIP program. I was in my trial phase and the membership was charged a week early, and they have a no refund policy. I ordered the shoes so I could cancel the plan.
Hello Christina,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership works. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Great experience customer service is wonderful! Delivery always on time!
Hello Evonda,
Thanks for writing positive feedback! We are glad to hear that you're satisfied with our products and services! Rest assured that we will continue providing unique and new styles for members like you. Stay awesome!
Best,
Nelle
I have so many shoes from Shoe Dazzle & I'm complimented always on the styles. I love wearing shoes that no one else has on, especially since most don't shop online here were I live as much as I do
Hello Felicia,
Wow! Thanks for showing us some love! We're happy to hear that you love your shoes! Rest assured that we will continue providing unique and new styles for members like you. Have a wonderful day!
Best,
Nelle
I have been wearing heels for almost 30 years. The Last 6 pair i have bought from Shoe Dazzle have been beautiful but have had a had a hard piece of plastic or metal down the inside middle of each shoe. Causing them to be unbearable. I am very SAD about this
Hello Cori,
Thank you for sharing your feedback! We are sorry to hear if you are uncomfortable with your heels. We value your feedback and we'd like to make it up to you. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I have found some great shoes on this website for great prices! Everyone gives me compliments on everything i have bought from Shoedazzle. Everything is shipped fast and arrives quick. Thanks!
Hello Felicia,
Wow! Thank you for sharing your wonderful feedback! We're glad to hear that you're satisfied with our products and services! It is also nice to hear that you're getting compliments because of your order! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Nelle
The heels are absolutely beautiful, comfortable and sexy.
The boots and shoe selections are the best I've seen. Amazing prices as well. The denim selections are okay but never have any stock :(
Hello Dani,
Thanks for sharing your feedback! We're happy to hear that you're please with products and prices! We always make sure to make beautiful and quality items at a very affordable price just for you. Apologies if you ran into some selection issues, especially with the denim that you want. Our Member Services team will be in touch within 48 hours to assist you further.
Best,
Nelle
I ordered items in December and didn't have them delivered until months later. Customer Service reps were of no help at all, I think only 2 people were able to help me which is crazy to say I worked with more than 2 customer service reps. I think in total I reached out 5+ times to figure out what was going on with my order.
Hello Ana Paula,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
Horrible customer service. VIP feels like a scam. Cancelled VIP membership in Feb, March they again CHARGE ME FOR SOMETHING I CANCELLED! I call up on hold for 10-15 minutes and she hangs up. Hard to hear her with her background noise, barely could communicate English (my language). Repeating phone numbers, name, email & order number 5-6 times over phone with both CSR. Second time I called back after being hung up on while holding for 10 minutes, the guy tells me my account email & order number aren't showing up. How is my order number & account unable to be verified? Tells me to call back in a few hours as they are having computer issues. Of course. Just want you to jump through hoops to avoid refunding you for a subscription you already cancelled a month prior. Extremely frustrated & will never recommend Shoe Dazzle to anyone. Shoes are $39 & change quality to begin with the add on the poor horrible customer service = nightmare. Stay far away!
Hello Maggie,
Thank you for sharing your feedback! We're sorry for any inconvenience this may have caused you! We value your feedback, so our Member Services team will be contacting you within 48 hours to assist you further.
Best,
Nelle
My shoes didn't fit and the box was torn when I got it
Hello Lauren,
Thank you for writing a review! We're sorry to hear you ran into some sizing issues! We value your feedback, our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cynthia,
Thank you for writing a review! We're sorry to hear that you're having a hard time finding shoes to use your credit. A representative from our Member Services Team will email you within 48 hours.
Best,
Dean