From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Got an email from them saying that my order shipped on June 22. It is now July 16 and still have not received my order. Tracking is a waste of time because one day they say my order will arrive on a certain day and then when that day has come and gone, tracking says 'an estimated delivery date is coming soon'. Customer service was no help.
I purchased a lovely pair of shoes in January 2020. Decided I didn't want or need a membership for Shoe Dazzle so therefore I canceled my membership in February 2020. Fast forward to July 2020 and the company billed my account for a membership fee! This shoe site appears to be a scam! Buyers BEWARE!
Hello Cheryl,
Thank you for writing a review! We are sorry to hear if you disliked the VIP Membership program works. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
They have a wonderful deceiving "first time customer deal". A countdown begins and you are told you have an hour to purchase shoes at a discounted rate. Dont get to excited like I did and skip over the fine print. Read the fine print because that's bull. After the first purchase you are automatically SOMEHOW allowing them to charge your card $39.95 every month for a bogus "vip" membership. I say some how, because I DID not give consent to have my card charged every month. Now if you fell for it like me, hopefully within the second month of being charged you realize what's going on. I called the company to cancel the membership and was even given one payment back. Just randomly checked my bank statements to find out my card was charged again today. I'll be calling my bank tomorrow to change my card.
Hello Dana,
Thank you for sharing your feedback regarding your experience. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Initially I had no issues with ShoeDazzle. For the most part- I'm pleased with my items. As of late- I HAVE HAD THE MOST UNPLEASANT experience with them! The customer service is soooo bad! No one takes accountability; and they seem like they don't want to be bothered for the most part. This last experience was so poor- I don't even have the energy to write my story. BE CAUTIOUS!
Hello Amber,
Thank you for bringing this to our attention! We are sincerely sorry for the negative experience you have encountered. We deeply value your business with us. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
It took two and a half weeks and. It kept saying it would be longer and then I saw the box but it still said hadn't been delivered
I've been a member of Shoedazzle for several years now and I used to like their merchandise. I became a member because I like purchasing different styles of shoes but over the past year or so I have not been a satisfied customer. I have received boots that are not of good quality. They look good on the website but once I receive them the look is cheap at best. I have bought sandles where the jewels have just fallen off and also there need to be a better selection of shoes that are not 3 plus inches high. I am middle age and not trying to cause injury in high heels. The bottom line is that I have not been purchasing anything because I am not happy with the quality of your merchandise. Also your credit and point system is not appealing. If I have credits or points they should go toward whatever I choose to purchase, whether on sale or not, after all I did acquire them through purchasing items from your company.
Hello Joann,
Thank you for sharing your overall experience with Shoedazzle. We sincerely value your business with us. Our Member Services team will be getting in touch shortly to assist you further.
Best,
Nelle
I got the vip special and bought about 5 pairs of shoes. I wore one pair twice and noticed the bottom starting to separate from the shoes. These are one of my favs and it sucks the quality is so poor.don't think I want to continue to pay vip for shoes I more can't wear more then 2x.
Hello Tiffany,
Thank you for sharing your feedback regarding the quality of the shoes you've ordered. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Easy. Just long wait to get shoes shipped. The shoes are about 1/2 a size small but I usually plan for that and order accordingly
Hello Cassidy,
Thanks for sending your review! We appreciate your feedback concerning our shipping time frame! Thanks also for giving feedback on the sizing of our items. This is something that we will take into consideration so that we can work towards improving our sizing, and we can also provide more quality products to shop.
Best,
Bella
Always order a size up... because these shoes don't fit right
Hello Anastasia,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit well. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
My experience with shoe dazzle was fantastic. I definitely recommend.
Hello Vanda,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
My name is Rasheda Davis and i did not receive my boots. I've sent my boots back and did not get a replacement.
Email: *******@gmail.com
Tel. *******409
Hello Rasheda,
Thank you for writing a review regarding the item you've sent back. Our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
I love everything I have ordered from Shoedazzle. Sandals true to size. The best thing, I have one of a kind & I receive so many wonderful compliments.
Hello Kay,
Wow! The team here at Shoedazzle is thrilled to hear such good feedback, and we are proud to be one of the best sources of shoes and clothes! Have a great day!
Best,
Dean
I hate shoe dazzle all my shoes were too small and one pair was broken
I Love them so much they are very comfortable! I absolutely love the look of them so does everyone else!
Hello Alyssa,
We're happy to hear that you love our products! We always aim to provide you with the latest trends with the best quality at a very reasonable price! Thank you for your great review!
Best,
Dean
I have always had a great experience with Shoedazzle. They always have great products at great prices.
Hello Carole,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Dean
My box was bust open and the shoes don't fit properly! There is no give whatsoever. I tried to call customer service I got no where.
Hello Sebrinner,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit well. Your feedback is helpful for us to hear. Our Member Services team will be getting in touch via email within 48 hours for further assistance.
Best,
Nelle
I love every pair if my shoes
They fit perfect haven't gotten a chance to wear then just yet
Hello Denise,
Perfect! We're happy to hear that our shoes fit you well! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
I order my shoes on June the 4th, it took 3 weeks for them to get here. When I did receive my shoes well what I thought was my shoe, it was the wrong shoe. They were supposed to ship me the correct shoe through rush shipment, which I was told that it'll be her no later than Tuesday June 30th. My shoes are not here, when I called the lady told me they will be here by the 8th; which the shoe is needed today July 3rd because it's for my sister who is getting married today, and we're looking forward to the shoe to wear to get married in. This is absolutely disappointing.
Everytime I have been on your website to shop, there seems to no in shock supply of any styles for me to purchase from your company.
Hello LaTanya,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. We will contact you for further assistance.
Best,
Dean
I buy from Shoes Dazzle at least every 2 months. I've never order a pair of shoes that I didn't love.
Hello Kristi,
Wow! Thank you for loving our products! We will make sure to continuously create products with the highest quality at a very reasonable price!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tiffany,
Thanks for writing a review! We are sincerely sorry for the negative experience you have encountered with our shipping. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle