From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I never received my order. I have called plenty of times
Shoedazzle's shoes are comfortable, long lasting, low maintenance and the site has such a large variety of styles to choose from; also affordable/optional monthly subscription.
Hello Ligea,
Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!
Best,
Nelle
I dont like the pricing or the membership pricing. It's all too expensive for such quality of shoes.
Hello Brittany,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
No shoes haven't received them last order perfect.
Hello Joann,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
Ok so shipping took longer than expected. I completely forgot I ordered shoes. But the quality and detail was worth the wait. My husband even said you guys should make men boots because of the quality lol
Hello Dominique,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I never received my item. No one has tried to reach out to let me know anything.
Hello Dana,
Thank you for writing a review! We are sorry to hear if you never receive your item. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
It, being the experience I experienced, was a'ight. If it wasn't for Shoedazzle, I would be barefoot and pregnant, not just pregnant.
Hello Kara,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
I ordered a pair of booties and jeans and I paid for it, it shows on my account that I paid for it and the amount got token from my account but why does it show that my status total is pending?
Hello Mercy,
Thank you for writing a review regarding your purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
Do NOT use them. They tell you one shipping time frame but its 2 weeks longer. It takes over a month to get shoes. They try to trick you into buying more shoes while you wait for your package. Called to get a refund because it was past the 2 week time I was first told and they wouldn't give me one, said it is an extra 2 week shipping on certain months of the year. I was told to just wait for the package. They don't know when I will receive it!
Hello Mandy,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I signed up and even skipped a month and was still charged. I have tried canceling every day for the last two weeks. I've been on hold for an hour at a time and no one picks up OR they pick up and pretend like they can't understand what you are saying. The minute I mention I want to cancel, they pretend to not understand me. I am currently on hold and it is in the 2nd hour. I don't know how I'm going to cancel this subscription. Worst company I have ever seen. The shoes are awful, the service is awful, and I can't even figure out how to cancel the service. They took 39.95 from me this month even though I skipped a month and tell me there is no possible way to get that money back. It is so frustrating and I hope no one ever signs up.
I placed an order and it charged my account. However, my shopping cart was still full and my items did not ship. I called customer service and the man on the phone kept getting snappy with my and gocong attidude when teying to explain that my order disnt go through due to using a prepaid card. Which I did not understand because I have use prepaid cards with them for over 2 years now. I finally asked to just speak to the supervisor, because his attitude just kept saying the same thing to me. He slammed the phone down and nwver connected me with a supervisor. I was places kn hild for over 30 mins before I hung up! My problem is still unsolved!
Hello Corrine,
Thank you for writing a review! We are sincerely sorry for the negative experience you have encountered, especially with our Member Services team. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Sincerely,
Nelle
I have ordered shoes from this website without knowing their image. After that for some reasons I returned the shoes and It cost me $30.47 CAD... In return I got $3.41 refund... Is this for real? The customer service they give is bad. They will put your call on hold and never come back of they know they have to be answerable here... Their services $#*!ed me up every morning I have issues with them...
Hello Inderjeet,
Thank you for writing a review regarding the item that you return back to us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
Boots are made of poor cheap quality. Do not fit over the calf for wide leg. This order made me cancel my membership.
Hello Codie,
Thank you for writing a review regarding the boots you received. We value your feedback, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I got to say I was not disappointed with the material and the way new shoes fit very content
Hello Erica,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
I still haven't received my order - it's been over a month - not sure how long it's supposed to take for delivery?
Hello Christy,
We are sorry to hear if you haven't received your order yet. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I originally gave them two stars, but changing to one star. I would give them no stars if I could. This is a lying, thieving, scam of a company- don't waste your money. They haven't shipped my boots even though they claim they have. I've been in contact with USPS about it and nobody with them has the package. ShoeDazzle refuses to refund my money. Total waste of time and money. Never give this company your business. Oh yea, they claim they'll get with you within 24-48 hours with customer service, but that also is just ANOTHER lie.
ShoeDazzle's shipping service has been a terrible experience so far for me. My order #934493496 has been in pre-shipment for TEN days... Fourteen days is the MAX AMOUNT of days their entire shipping process takes, or so they claim. I've called their help line once and talked to someone in their live chat, but it was no help. The person in live chat actually lied and said USPS had already picked up the package. USPS has not picked up the package, ShoeDazzle has merely created a shipping label for it and nothing else. This is my first and most likely last time ordering from this company. Ship my boots, ShoeDazzle! If they are not shipped soon, I will be demanding a refund.
Late shipment. I still haven't received my shoes. It's been about a month going on two.
Hello Jamila,
Thank you for writing a review regarding our shipping time frames. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The products are very good quality, and pretty. I them all.
Hello Elsie,
Great! The team here at Shoedazzle is thrilled to hear such good feedback, and we’re proud to be one of the best sources of shoes and clothes!
Best,
Nelle
Shoedazzle has the best prices and percentages off during sales. Their styles are awesome and so very comfy. Love them!
Hello Annette,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We will make sure to continuously create a unique style, affordable and high-quality products that suit the needs of our valued members like you!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rajendra,
Thanks for writing a review! We are sorry to hear if you haven't received your package yet. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle