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I originally gave them two stars, but changing to one star. I would give them no stars if I could. This is a lying, thieving, scam of a company- don't waste your money. They haven't shipped my boots even though they claim they have. I've been in contact with USPS about it and nobody with them has the package. ShoeDazzle refuses to refund my money. Total waste of time and money. Never give this company your business. Oh yea, they claim they'll get with you within 24-48 hours with customer service, but that also is just ANOTHER lie.
ShoeDazzle's shipping service has been a terrible experience so far for me. My order #******* has been in pre-shipment for TEN days... Fourteen days is the MAX AMOUNT of days their entire shipping process takes, or so they claim. I've called their help line once and talked to someone in their live chat, but it was no help. The person in live chat actually lied and said USPS had already picked up the package. USPS has not picked up the package, ShoeDazzle has merely created a shipping label for it and nothing else. This is my first and most likely last time ordering from this company. Ship my boots, ShoeDazzle! If they are not shipped soon, I will be demanding a refund.
I order at least once a year from their website for my husband. He loves all of their products! They're priced fairly for the quality as well. He still has everything I've ever ordered him, nothing has broken. The only thing you have to watch out for, is if you order their mystery boxes- make sure you get different priced ones because if you buy two of the same, you just get repeat products in them haha. I made that mistake one year, but it ended up being great for re-gifting! Also, their shipping is really fast, it always arrives early.
I ordered several items (and I mean several- ranging from clothes to jewelry) and the shipping time seems to vary greatly depending on what you buy. Some clothes come quick, some come slower, and the jewelry actually came early. Still waiting on one bulk order of clothing to come in, but there's still a week left for it to get here. So, for international shipping, I've been very satisfied. Also, their customer service has been great. Anytime I email them, they get right back to me, and are very polite.
Krissy S.'s review of Shoedazzle earned 8 Very Helpful votes
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I pay every month and when I used the app and buy some shoes they never arrive or gime my money back
The black shoes fit small even though it's 9 and I'm usually a size 8.5. Both shoes ordered were...
Hello Krissy,
Thank you for writing a review! We are sorry to hear if you are disappointed with our shipping services! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle