From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
Purchase was not what i was expecting. Went to cancel my membership and they had told me it had been cancelled but they did not cancel it and proceeded to charge me my monthly fee. When i confronted them about it saying i was under the impression my membership had been cancelled by a associate through chat the associate through chat the second time made it seem like it was my fault and that i should be more careful and pay more attention. Not a good experience at all.
When I first bought the boots I thought I was getting a good deal. They were supposedly $75 boots and I paid like $25-$30 for them. What I did not know what they had signed me up for a "vip membership and proceeded to charged my card $35 a month. 2 months before I noticed it. So technically I paid like $100 for some cheap $#*! boots which should have been $10 cuz they fell apart in like two weeks. NEVER AGAIN!
Hello Charlene,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Muy mala ya que te cobran 40 dolarees cada mes y asta hoy cancele mi suscripción no me los an devuelto
Hola Erika,
Todos los comentarios son importantes para nosotros, por lo que agradecemos el tiempo que se tomó para contarnos su experiencia con la Membresía VIP. Nos esforzamos por brindar un excelente servicio a los miembros, por lo que un representante de nuestro Equipo de Servicios para Miembros se comunicará con usted dentro de las 48 horas para ayudarlo.
Mejor,
Ivy
I got some thigh length boots but they are all scrunched up when I put them on and my friend has the same ones and don't have the same issue. The shoes don't barely come up my thigh and she's bigger then me.
Hello Erika,
Thanks for writing a review regarding the boots you purchased. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Wouldn't buy again. Bad quality shoes, cheap, and paying for shipping is annoying. Canceled my subscription after my first pair
Hello Morgan,
Thank you for sharing your overall experience with Shoedazzle! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Tried to stop subscription they keep charging my card
Hello Carolyn,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Ordering was smooth but I still have no tracking information and it's over a month after I ordered
Hello Kara,
Thank you for writing a review regarding the purchase you still haven't received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I usually prefer to get all my goodies at Shoe dazzle simply because of the efficient service. Orders are always on time ad never wrong.
Thank you Shoe Dazzle, you always ShoeDazzle my experience.
Hello Aneisha,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I'm a VIP shoe dazzle shopper. Previous times when I've ordered from Shoe Dazzle I've never had a problem and they seemed to arrive rather quickly. This last time however, seems like its taking longer than usual? Is that due to the COVID pandemic? It's been about a week. I still have hopes that I will receive them but, if I don't I'll have to cancel my subscription. What a shame. (proof of purchase posted/minus my address of course)
Hello Elena,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I contacted Shoe Dazzle to close out my account last month. Today funds were drafted from one of my bank accounts which caused an NSF. They claimed that I skipped a month last month because there's no record of me speaking to a representative. I clearly have the confirmation # that was read to her. But... continued to say they have no record. They refuse to refund the NSF. They are thieves. Again I received confirmation # and Case ID # along with an email I should receive confirming cancelation and refund. Of course my fee will not be refunded because they have no "option" for that. This is what the manager stated. Im so done with this company!
Hello Lavinia,
Thank you for writing a review! We are sincerely sorry to hear about the experience you have encountered with Shoedazzle. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
He was great! You should definitely be paying him more.
Hello Emily,
Thanks for writing a review! Shoedazzle promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
I had been involved with SD since 2009 and in my early college years i got a really bad shoe habit thanks to them and spent a ton of money. In the last few years i have completely changed and i hadnt purchased any of their shoes in a long time. I would forget here and there to skip the month and i accumulated a lot of credits which turned into gift cards. Well, to my shock, these gift cards expire! I called to get my gift card numbers to use them and then close my account but i was faced with the fact they kept my money due to the expired gift cards. I expressed my horror that i was charged hundreds of dollars in credits and i got no merchandise in return! Finally, they were able to issue me a refund for most of the money, especially at this time that i don't have a job, im so grateful! Now I will definitely have good things to say about them since they were 100% fair.
Hello Rebeca,
Thank you so much for sharing your overall experience with Shoedazzle! Happy to hear that your concern was taken care of! Apologies once again for the troubles, but happy it all came together in the end.
Best,
Nelle
Nice helpful work with you and understand the products that you want in purchasing shoes
Hello Joann,
Thanks for writing a review! Shoedazzle promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Easy to navigate and tons of selections. You can't get just one.
Hello Lisa,
Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle
The box was a little Torn when it was delivered but other than that everything else was good
Hello Breanna,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nellle
Cute shoes and ordering is really easy. They don't always have my size but it works out occasionally.
Hello Jieneen,
Thank you for writing a review! We are sorry to hear if you find our selection limited. We will contact you within 48 hours for further assistance.
Best,
Nelle
Wonderful deals and high resolution pics. Shopping on your phone can be frustrating because when you hit the back button you return to the first page, not the page that you were on.
I have ordered numerous things from them and I have never agreed with the low quality reviews.
Hello Kelly,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I tried to cancel but they only paused even though I asked them to cancel. Ended up taking more money out. Then I call about it and they are like no we can't refund it. You have to spend it and then we can go from there. I spend it and call to cancel and am told they will have to cancel my order to cancel subscription. They are trying to get people to forget so they can screw them.
Hello Toni,
Thank you for writing a review! We are sorry to hear if you have a hard time canceling your account with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
The material is too thin on the boots that I purchased. Will not be wearing them.
Hello Joelyn,
Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Highly knowledgeable of their products, friendly
Great service.
Hello Seble,
Thanks for writing a review! Shoedazzle promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ciara,
Thank you for writing a review regarding the products and services we provide! Your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle