From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I wore the sandals one time for 2 hours and the jewels are coming out of the top
Everything I bought is great and lovely and of good quality. Their products are amazing. My only issue is that if you get locked out of your account it takes forever to get back in even if you reset your password a million times. Come to think of it they take forever to issue refunds for returns too compared to other sites.
Hello Gillian,
Thank you for sharing your overall feedback with Shoedazzle. We value your business with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
The strap closure seems like a clever idea, however, very difficult for me to maneuver. I would never order another pair with that type of closure. I give this 2 stars.
Hello Anita,
We are sorry to hear if you have a hard time with the straps of your item. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Not the type of shoes or clothes I like. Styles are mostly for 20 and 30 year olds.
Hello Jody,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love boots & shoedazzle delivers a variety of good quality & great selection of boots/ booties. Fair prices & discounts with fast track shipping. My favorite are the "Carrie ombre faux fur fuzzies." I purchased my 1st pair 2yrs. Ago. I was even more excited when they came out with different colors. Just as quick as they came out they were sold-out. I even sent an email in this regards, but I never received a response. I did purchase the same color that i purchased 2 yrs. Ago. I still love them that much. It would be awesome If I could have the chance to purchase them in a different color.
Hello Carrie,
Thank you for taking the time to provide us with your honest feedback! For your reference, we suggest that you log in to your Shoedazzle account during the first five days of every month. We usually replenish our collections on the first. You can either find new styles and sizes to shop for or skip the month.
Best,
Bella
My y experience was good I was satisfied I didn't necessarily need anything but I had the credits to spend so I did but it was fine everything was fine
Hi James,
Thanks for writing a review and for making your purchase! We are excited for you to receive your order!
Best,
Cathy
It was a great experience, shipping is fast. And she shoe fit great
Hello Amber,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The shoes I ordered, I never got. They sent both shoes the wrong size & the wrong pair. My issue was never resolved.
Hello Jellisa,
We sincerely apologize for the incorrect shoe size that was sent to you. We will contact you within 48 hours for further assistance.
Best,
Nelle
One of my sandals was tight my shorts didn't fit like I wanted
Hello Charlotte,
We are sorry to hear if your sandals don't fit well. We will contact you within 48 hours for further assistance.
Best,
Nelle
Well they don't explain you will be charged excessively after becoming a member luckily I read the email and canceled in time to not be over charged but then I was also disappointed w the Wedge sandles I purchased because due to the funky straps that don't fit right they are unwearable.
Hello Cherie,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Great help and great customer service resolved
Concerns in a timely manner
Hello Gladys,
Thanks for writing a review! Shoedazzle promises to provide high-quality products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
Horrible shoes were hard to walk in I gave them away after waiting to get them very disappointed
Hello Patricia,
We are sorry to hear if your shoes don't fit well. We will contact you within 48 hours for further assistance.
Best,
Nelle
I paid extra for express to have my shoes for my graduation but it never came on time. My shoes didn't fit and I could not get anyone to send me a return slip to send back them back. Will never buy from them again, very poor customer service
Hello Kama,
Thank you for writing a review regarding your experience with our shipping and delivery. We will contact you within 48 hours for further assistance.
Best,
Nelle
I got them on sale, like half off. Good quality price… not sure i would pay full price tho…glitter easily come off.
Hi Kassandra,
We appreciate your review! We definitely promise great deals and you can surely expect more soon!
Best,
Cathy
I could not wait to receive these items... Got them on Sunday around 7pm and tear open that box to see my purchases. Lovely, is what I would say.
Hello Eva,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!
Best,
Nelle
They charge my card every month, however when I try to use the card for a purchase they tell me it's an invalid form of payment. Cancel my membership and return my money
Hello Sonia,
We sincerely appreciate the feedback you shared regarding our payment method. We will contact you within 48 hours for further assistance.
Best,
Nelle
Tried to order boots for wide feet. The boots came & were too small & shouldn't have been & the legs on them are so freaking ridiculously wide they look stupid! They aren't anything like the pictures... deceiving! Now I'm stuck with $40 boots no one can wear. It was a total waste of money. Don't order boots from these people! I got too busy as a teacher & had a family member die from covid & couldn't get them returned in their time frame. I'm not Dazzled by this rip off!
Hi Charice,
We appreciate your feedback on how your purchase fits you! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
$#*!ty company rips you off. And the products are not even that good. Mine was damaged when it came in the mail
Hello Chooch,
Thank you for writing a review! We are sad to know that you are not pleased with our products and VIP program. We value you as a customer and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
The shoes i bought for my boys run small and i printed return slip but found out i have to pay for shipping to return the item, so i have to give the younger one the senior one size and the small size is just laying around.
Then my own shoe quality is not as expected, this is the first time im experiencing this with shoedazzle.
I may need to cancel my membership soon
Hello Ayotunde,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Horrible shoe. Wish I had worn it sooner in time to return them. I bought two pairs of these and they hurt my feet, you can not walk in these shoes for longer than 5 minutes. Caused significant bruising. Waste of money
Hi Chelsey,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our shoes. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brianna,
We are sorry to hear if you are unhappy with your sandals. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle