From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
These shoes were surprisingly comfortable being how sexy they look. They have a great grip at the bottom also which I love.
I never ordered any shoes on November 12th. I had ordered a pair of shoes in October. I was going through my transactions on my debit card & shoedazzle had charged my card $39.99 on November 12th. I disputed it at the bank. I got on my shoedazzle account to see if someone had gotten in my account & ordered something. Well, it said on my account that I have been given a credit worth $39.99 so I could order a pair of shoes worth $39.99 for free. No, they didn't give me a free credit, they charged my card, then acted like they were gonna give me free shoes! This is very shady & scandelous. I don't know why I haven't closed my account but I will never order anything from shoedazzle ever again!
Hello Tim,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
I never received my order and i kept calling them no refund
Hello Blessing,
Your feedback about our shipping process and delivery timeframe is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
I've been a customer since 2012 and I love it they have so many styles to choose from… for every occasion in one site. Overall love shoedazzle
Hello Cinthia,
Thank you so much for loving our brand! Your review means a lot to us! We're very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
I absolutely LOVE shoe dazzle. The selection is great and the prices are amazing
Hi Angela,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
My most recent order included two pairs of shoes in size 8. Only one pair was the correct size. The other pair was a 7.5 which is too small and not what I ordered regardless. A refund would help but apparently too much to ask based on my previous experience.
I hadn't placed an order in months because my last order was even worse. Those shoes fell apart the first day I wore them, which happened to be during a job interview so it was the worst timing. I reached out online to let Shoe Dazzle know about the issue and never received a response, much less an apology or refund.
Hi Amanda,
We appreciate your feedback on the items you received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I love my boots, the prices were great, and the shipping was fast.
Hi Anastasia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I just love every single style I have purchased so far. Great quality, love the styles and amazing prices.
Hello Fatima,
We're glad that you are loving your purchases! Thank you for sharing your wonderful experience with us! It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Zeth
Ordered my shoes 3 months ago and never got them very disappointed
Hello Jenna,
Your feedback about our shipping process and delivery timeframe is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Changes to the site have obviously been made, which is to be expected with any growing business. My issue is that the site no longer provide fit details! Because of this, I have made several purchases with the wrong fit, because im unaware of the fit. Reading through reviews gives some insight, but honestly, I'd prefer not to read through a list of reviews to know what size I should purchase. I am a 7.5 across the board and the 7.5 I've purchased have majority been too big! This is frustrating to have to waste time returning purchases, especially if a shoe is needed for a special occasion. The fit description must return, before I make another purchase!
Hi Brittney,
We appreciate your feedback on our site! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The shoes had some defects on back heel that is visible, black lining of heel wasn't allogned. Heels was also bigger than what it looked like on picture. The website wasn't clear on how to return an item. I made one purchase months ago.
Hello Alitha,
Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Was sent the wrong item and customer service refused to replace it with the right item or refund me without my returning their mistake. I should not have to do work to get refunded for something that was not my error. Terrible customer service and poor business practices/
Hi Devin,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
If I could 0.5 star I would… I paid for my shoes on Tuesday morning and also for overnight shipping… I was expecting to have my shoes by Saturday even thought I paid for the overnight shipping…. I do not have my shoes… I've made several calls to fed ex and to shoe dazzle … shoe dazzle has not shipped my shoes to fed ex still… as I look at fed ex website now I'm pissed that they still haven't received the shoes… I missed an important event due to me not being able to have the shoes that I bought… I'm so u impressed… I won't be able to wear these shoes… how do I cancel this transaction and get my funds back…
Hi Vonshanekia,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We've sent you a request to www.sitejebber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Cathy
ShoeDazzle has been a pleasant experience for me. My initial experience with them was acceptable; the shoes didn't really fit me well, but the handbags were always of high quality, especially if cared for properly. I don't buy here very frequently, but when I do, it's mostly for handbags; however, now that I know what size to get while shopping for clothes, I'll attempt to become a regular.
Hello Helen,
Awesome! Thank you! We always want to create unique designs for our valued members like you! We aim to cater to all shapes and sizes to make our members feel amazing and confident. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The prices are adequate, the consultants are polite and attentive, the interface is intuitive, it does not cause any difficulties either in finding things or in placing an order
Hello Martin,
Thank you for sharing your great experience navigating the website! It makes us delighted to know that you are satisfied with the services we offer! Have a great day!
Best,
Nelle
After I purchased my first boot, they took my bank information and each month they took my money until now. Please make sure don't trick by them. If you bought currently their product, check your account to see how many times they took. Usually each month, they took your money
Hello Mah,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My daughter is 9 and said the clothes Look too babyish and there is always sold out of the pre teens sizes
Hello Heather,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
$#*! you guys, you guys are $#*!ing awful and need to stop scamming people. Your sizers are all wrong and you don't return from Canada. Never ever buying again!
Hello Jess,
We sincerely appreciate the feedback you shared! We will contact you within 48 hours for further assistance.
Best,
Nelle
Great experience, got exactly what I wanted, fits great and fast arrival.
Hello Nita,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
I always find the greatest shoes and the site is totally user friendly
Hi NisqAtawi,
We love your wonderful review! We always want to make sure that the website is as friendly as possible to make your shopping experience easy. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jeanene,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy