From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I enjoy shopping online at Shoedazzle and have been doing so for years! The quality, styled and enormous amount of options to choose always makes it an enjoyable experience.
Love your shoes and boots there great and the prices are good and great service with customer services. But return process is bull crap needs to be faster.
Hello Juanita,
Thank you for writing a review regarding our items our return process. We love being able to provide the service that our members seek.
We value you as a member and want to make things right! A representative from our Member Services Team will email you right away to assist you.
Best,
Mary
Always true to size. Shoes are beautiful and customer service is kind and professional
Hello Angela,
Thank you so much for the awesome feedback! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
I'm not a big shoe person... I don't need shoes every month
Hi Marsha,
We appreciate your feedback on your shopping experience with us! We will be emailing you right away for assistance.
Best,
Cathy
The boots sale was incredible, I love everything that I have ordered and the compliments on each boot, and I have big feet (size 10), the comfort, fast delivery, the prices keeps me from not leaving Shoedazzle.
Hello Ernesta,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
Not only is the quality of the shows is very low and cheap, but when I had to call to custumer service today, I was very disapointed. They Say that they Will Do what it takes to help you and be sure that tour are satisfaid, but when I said that I have been charged by error, they offered only to refund only a small part of the amount, stating that the balance Will be credited. Even if I insisted that I did not want a credit but a full refund, they refused. PLEASE, DO NOT BUY from this site.
Hello,
Thank you very much for taking the time to write a review about your experience with our Member Services Team! We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
I ordered shoes in the wrong size. I called to return all 4 pair in the order for a half size smaller. The agent assured me she handled it and sent me a return label. I returned the shoes and a month later had not received the new box. Called and was told that the agent noted that I only wanted one of four pairs exchanged AND that I did not want a refund for the other three. NOT EVEN CLOSE. So now I had to reorder the shoes and find they were no longer available in my size because of the error of that agent. Took almost another week to receive new order that was not truly what I wanted and now don't have the shoe for the event I was planning on wearing them to. Then I cancelled the plan but still got charged for the next months subscription. Very bad customer service.
Hello Lisa,
We hear you! We are sorry you had a frustrating experience recently. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Easy and fast delivery., Just don't want to keep the account
Hello Megan,
Thank you for the feedback! We appreciate you for letting us know how you feel concerning the VIP membership policies. We are continuously striving to satisfy our member’s needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
Can't cancel membership, there is not contact number anywhere.
Hello Gurinderjit,
Thank you for writing a review! We are very sorry to hear about the inconvenience you have experienced regarding the VIP membership. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I'm still waiting for my second pair of shoes to come in.
Hello Angela,
Thank you for taking the time to leave a review. We're sorry to hear that you encountered trouble with your 2nd order. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
The quality of the shoes are excellent and accurate to the description, prices are reasonable and for the quality is a bargain.
Hello Rosy,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you!
Best,
Zeth
After the purchases, I found out you signed me up without my knowledge or permission for a program where my credit card would be charged more than $35, each month. It was canceled and my money refunded but I will NEVER shop at shoe dazzle, ever.
Hello Anna,
We are very sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I'm pissed, I didn't buy anything but yet money was taken off my card
Hello Tia,
We appreciate the feedback you shared regarding your experience. Thank you for bringing that to our attention. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
I love shopping with shoedazzle. They do fast shipping and they always have new styles that suit my personality. I will continue to use purchase from shoedazzle
Hello Carolyn,
We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Thank you for your great review!
Best,
Renz
Pague los zapatos y nunca me llegaron me dieron un crédito pero quería los zapatos
Hola Sachelle,
Agradecemos que nos haya informado sobre esto y le pedimos disculpas por cualquier inconveniente que haya tenido con su pedido. Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas.
Mejor,
Ivy
I cancelled my vip subscription plenty of days before it was due, the person I spoke with confiemed the cancellation, however my bank account was deducted.
Hello Ana,
We try to maintain the highest standards of service, but clearly, that's not what happened here. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Shoes are very cute, but was not happy with the strap on the one pair of boots. It was poorly attached/not even attached to the boot to hold the strap in place. Not sure how to use them now.
Hello Jennifer,
Thank you for writing a review! We would love to assist you further with the concern you had with the boots you ordered. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
I really wish that you could send us an email to give us the opportunity to skip the month, I find it to hard to find the link to it so I find myself cancelling my membership and then forgetting about you when I do actually need a pair of shoes for events and such.
Hello Linda,
Thank you for your suggestion and for writing a review about the skip the month option. Your feedback is important to us, and we would like to address your concern. Our member services team will get in touch with you right away to help you further. Thanks!
Best,
Renz
Shoes did not look like photos, terrible quality, sizes were off, and a lot of packaging
Hello Georgia,
It is with great regret that we received your feedback regarding your purchase. We assure you that your concern will be handled strictly and seriously. A representative from our Member Services Team will contact you right away to assist you.
Best,
Lia
I forgot to skip and month and was charged $39.95, so I used those funds to purchase 2 items. However, they were the only two items that interested me. Absolutely nothing else moved me to purchase. I will be cancelling by calling the number provided so that I don't have to remember to skip each month.
Hello Stacey,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you immediately for further assistance.
Best,
Jane
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shenelle,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad