From the business
Sells shoes via monthly "subscription".
Shoedazzle Reviews Summary
Shoedazzle has a rating of 3.5 stars from 8,176 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Shoedazzle most frequently mention customer service, good quality and fast delivery. Shoedazzle ranks 4th among Subscription Shopping sites.
I always have my packages within a week. I've been a vip member for years
The shipping date kept changing and my package hadn't arrived a month after ordering it. I spoke with customer service and they kept telling me it was shipped, however FedEx had no shipping details, besides a label being printed. Customer service just kept lying to me. I did get a refund but that's not the point. I CALLED SEVERAL TIMES BEFORE JUNE 2ND. THEY JUST KEPT TELLING ME IT SHIPPED, WHEN IT DIDN'T. I DIDN'T WANT A REFUND I WANTED MY STUFF! ONE ITEM I ORDERED WAS A MOTHER'S DAY GIFT AND IT WASN'T RECEIVED AND IT MESSED UP MY PLANS!
Hello Kionna,
Thank you for sharing your feedback with us regarding the order that you still haven't received. We value you as our member. You deserve only the best service, a representative from our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Ivy
Easy and exactly what I wanted with no issues. Timely delivery and all
Hello Lisa,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online buying needs.
Best Regards,
Clark
I am canceling this membership. They charge you $49.99 MONTLY and then you get the VIP MEMBERSHIP PRICE FOR CRAP SHOES. Then you have to wait weeks for your order. Not with the money, time or headaches
Hello Trish,
When our members are unhappy, especially when it comes to the shipping process and items we have, we’re unhappy... Let us make it up to you! A representative from our Member Services Team will contact you shortly to assist you.
Best,
Ivy
The shoe selection is always great! I oftentimes receive my order faster than expected!
Hello Callie,
We're glad you enjoy our unique styles! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoe is perfect I have received so many compliments
Hello Chondell,
We're glad that you are loving your purchase! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
The shoes are cute
The material is more like plastic which makes the shoe a little tight
Hello Maecille,
We're glad you enjoy our unique styles! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to further assist you.
Best,
Zeth
I cancelled my subscription of just fab because of your shipper you use
I want my subscription camcelled here too!
Hello Ellen,
We count on our members to bring situations like this to our attention regarding your experience with the shipping process, so thank you. A representative from our Member Services Team will be in touch with you right away.
Best,
Ivy
Horrible quality my shoe heel was broken I even put them on
Hello Fareeha,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with the shoes you received. We value you as a member and want to make things right! A representative from our Member Services Team will email you immediately.
Best,
Ivy
I never have any issues with Shoedazzle, they always deliver on time and items are always to my satisfaction... love shopping with you
Hello Angella,
We are glad you are enjoying our products and delivery process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Always get my shoes on time and there are no damages.
Hello Jonelle,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
In the beginning shoe dazzle was great. Over the years the shoes advertised to new members weren't the ones found on site. I feel as a VIP you should be able to use your points in addition to sale advertised.
Hello Deborha,
Thank you for taking the time to leave a review. Your feedback about our promos and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
I don't know why my package is not come? I was waiting for it and did not come. I really wanted the shoes.
Hello Krystel,
Thank you for taking the time to share your ideas. We appreciate your feedback regarding our shipping. Our Member Services Team will respond as soon as possible.
Best,
Clark
ShoeDazzle just didn't impress me. They don't have the styles I'm looking for.
Hello Erika,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Typical subscription love some of the shoes called customer service to cancel they kept charging me and I didn't know it until couple months call them they fixed it I got refunded and then a couple months go by I got charged again each month at this point I'm not even sure they do cancellations so anyway because of that they said they couldn't refund me again only a one time thing and I tried explaining to customer service that I called and canceled though this is not my fault this is on your end but they told me I could just use it for store credit and they had a promotion going on so I just bought some more shoes and then returned some because some of the sizes ran small but they ended up charging me next month AGAIN! Can we please fix this?
Hello Jaclyn,
Thank you for taking the time to provide feedback. Your feedback regarding the VIP membership and the monthly charge is essential to us. We want to address it as soon as possible. Our Member Services team will contact you as soon as possible.
Best,
Clark
Delivery was much faster than I expected and the shoes were exactly what I ordered.
Hello Erika,
We are glad you are enjoying our products and delivery! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
Straps don't work with the size of my leg. I had to poke another hole in the strap and it doesn't look or feel right. I'll probably never wear them tbh... waste of money.
Hello Frances,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the fit of our products. Our Member Services team will get in touch with you shortly to further assist you.
Best,
Dean
Shoe price is good, but quality and customer experience (mobile & online) leave much to be desired.
Hello Mandy,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our app/website. Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
Outside some of their boots, almost all the shoes I order hurt my feet. I will be canceling my membership soon. The shoes look beautiful online but almost always have to be returned due to wrong size or horrible quality.
Hello Stacey,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you.
Best,
Zeth
I will definitely buy from ShoeDazzle again. Shipping within the estimated time.
Hello Elia,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shauntel,
We are glad you are enjoying our products and the VIP membership! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth