Shoebacca

I love buying products from your website. The clothes look great. When I made a mistake and placed an order twice, the customer service guy made sure it was taken care of right away. I will definitely be back again. I am looking to stock up on some Christmas presents for my staff.

Do NOT buy from this merchant. I purchased a pair of Puma sneakers as a Xmas gift for my brother but instead, I received a completely different, much cheaper model that was 3 sizes smaller than what I had bought; to add insult to injury, they actually sent the correct box for the item so there are only two possible explanations for this "mishap":

(A) They are sleazy scammers engaging in basic bait-and-switch tactics.
(B) They are incompetent, amateur hacks with zero quality control and no process in place.

Whichever the reason, there is no need to give business to these guys. Your time and hard-earned dollars are better expended elsewhere. Whilst mistakes always happen and one should be mindful of such, what makes them awful is their nonexistent and remorseless customer service. I contacted them via multiple channels, including over the phone, but no viable solutions were offered. No earnest acknowledgment or apology and certainly no effort to remedy the situation. They did not provide a root cause or even confirm whether the item is still in stock. I was simply told to return the shoes, await for my refund, and repurchase them in the future. I do not have a present 5 days before Xmas and have wasted time repackaging, etc.

Absolutely horrendous company. Look elsewhere unless you're a masochistic wastrel.

Will a restock fee be applied to return an item under $50 if the customer just didn't like it or changed their mind?
Note: I Used the review since web site would not take question.

The ordering process and delivery was great. The right show is a bit defective. It's why I always hesitate to order shoes online. No one packing them looks at them on your behalf to make sure they are okay.

Called customer service. Told they could not cancel my order even though the order had no proof of having been shipped. Customer service rep said she emailed me a prepaid return mailing label but I have yet to receive it.

First time customer… ordered a pair of shoes that were too small so had to return. Customer service was helpful, efficient, courteous and it was a live person vs automation, which is HUGE to me. It's hard to shop online for clothing/shoes, but the shipping/return/exchange policy makes a big difference and I would not hesitate to try them again!

Shoes arrived super quickly, perfectly packaged and with a spare set of matching yellow laces! Only issue is that this shoe runs a little small-- I ordered my normal size shoe (9.5 US) but for some reason the shoe feels a little snug at the top. So if you are ordering a pair please keep that in mind. Great deal regardless because I can actually still wear them

This site is fantastic, I got a great deal on clearance mirrors for my kid. I'll make sure to come back in the future when I need to buy more shoes. Also the shipping was insanely fast and I love that it's free

I purchased, then returned gloves 3 times, because they had imperfections. I was surprised, as I am a longtime Shoebacca customer, and have never had prior issues with product quality. I asked a customer service rep to note my account for the next order. We'll see how it goes.

Ordered a pair of shoes on July 7... by July 11 they have not shipped yet. Request to cancel the order and they say reimburse will occur in 2-3 days. After 6 days no reimbursement has occurred.
Now I need to start a claim with my credit card to get my money back.

Only emails received are initial purchase confirmation and emails specially in response to me calling customer service. Shipping confirmation/tracking information is not emailed nor is it on the order management portal. Customer service on the phone is competent but it typically takes awhile for them to understand the issue. During my 15 minute call yesterday with customer service asking about the status of a refund on a return that was delivered back over two weeks ago, customer service agent called me "sir" even though I am not a man.

Stumbled across this site looking for a specific shoe and they had it for an amazing price. They were delivered in seriously like 4 days and even handled my return (I bought the wrong size at first) flawlessly. I'll be coming back!

Quick shopping trip, ordering was easy, value prop clearly stated as a banner. Order fulfilled and shipped in a great amount of time, it's not amazon fast, but hopefully y'all treat your people better, so a few more days wait is totally fine

Going to the retail shops these shoes were so expensive. When I saw them online for this price, I was super excited, but a little worried they might be poor quality or defective. They're not. They're prefect.

Amazing deals and free standard shipping! Gave very clear instructions to help resolve a potential delivery issue. I was able to update my address with ups, as instructed by shoebacca support, and received all items ordered. What a great site!

Easy and fun options. We Love Star Wars and the shoes were a great price/style for my 9 year old girl. She loves them. Normally she wears a size 3 in youth (big kid). She has some pokemon adidas size 2.5 and they are exactly the same length but wider then these and we got size 3.5. (Nothing to do with Shoebacca, that's an Adidas quality control issue I guess)…our overall shopping experience was great, Cheaper here and fast shipping.

Bad shoes out of the mold obviously why your reselling them. What a waste of time. How many times do you try to resell these before some sucker buys them. Very disappointed with my first experience with shoebacca and my never use again

Good experience buying through Guest checkout option. There is unfortunately a bug that prevents my original email address and account to access my profile from when I bought more frequently from you a few years ago.