Shirtango

When contacting this business about Rush vs. Standard shipping they were EXTREMELY rude and said things such as stay in your lane sweetie' and if you want to talk facts'. I was just inquiring about rush and they immediately got a huge attitude with me. I would not recommend this company to ANYONE and will never ever consider buying. Customer service most definitely needs to be re-evaluated in this company. No one deserves to be treated that way. When the company wrote me back they said I was trying to use my foodstamp card to pay... I don't even have a foodstamp card and that is so far from the truth it's just ridiculous! And I still have not received my refund as well. As you can tell from majority of these comments it's the same thing: they accuse every customer of editing email and texts' and leaving things out' and cursing at their employees' which now I realize NONe of this has happened. So on top of horrible service they are liars. Bottom line: STEER AS FAR AS AWAY AS YOU CAN!

I contacted the company before placing my order just to make sure I would get it on time. I was told to pay for rush shipping because I was ordering 2 weeks before I needed to outfit so I did. I was nervous that I wouldn't get it ontime because I was getting closer to the date and the outfit still wasn't here. I contacted the company and they were very polite and let me know my order would be here on time. I received it on Friday and the party was on Saturday so, literally the day before. Honestly I can't really complain because the outfit is beautiful and my daughter looked amazing. Even though it came the day before the party, at least I did receive it on time.

This business got such a bad reputation and deservingly earned such a bad name that they had to change business names. They are now "ImBlackTutus" and they are still just As deplorable as they were when they were "Shirtango". Still AWFUL customer service, reviews and experiences. They have already started collecting horrible responses on FB and the BBB website. SHUT THEM DOWN!

The absolute worst customer service I've ever received, Whoever is in charge of responding the emails needs therapy. Seriously projecting some of his own life traumas onto other people, a multimillionaire with a 2.6 review LMFAOO I wasn't rude just straightforward where was my $#*!? Period! I would spend my money elsewhere because this is a black owned business I DO NOT SUPPORT! $#*! y'all He claims all the emails were fake okay keyboard warrior then YOU post them.

Update:
I hate blacks? Mexican brothers? You literally emailed me and said you wished my daughter didn't turn out to be a "bottom feeding uneducated whore like me" she's 2! Digusting digusting people hiding behind a screen. Are all 173 people lying wtf? If i'm hiding emails YOU POST THEM THEN stupid $#*!
He says i'm not posting all the emails well okay then, why does my email say 7 emails were exchanged how many did i post? Rude and uneducated! What can you expect from a back alley bull$#*! company.

On May 2nd I ordered an outfit for my daughters 5th birthday. Two days later I paid for rush delivery and was told the shirt would be there by May 14th for her party on the 15th. While this company was quick to reply, find me on PayPal and send me an invoice for the rush delivery. They blamed me for not advising them that my PayPal was under my maiden name. Again they said delivery day was the 14th. On the 17th I emailed them asking for reimbursement for the rush delivery I paid for and have yet to hear back from the company. They got my money and that's all they wanted. Rude customer service. Buy anywhere but here.

I ordered over 3 weeks ago and nothing had changed on my tracking. I still had a few weeks left before I needed the shirt so I thought I would ask due to the coronavirus if it was even going to be shipped. They recently changed the shipping to extended due to covid 19 which I found once they were rude and told me I was wrong even when showing them my email. Then they cancelled my order after this conversation and after I waited the entire 3 week wait they told me when I purchased. I didnt care to fight I just wanted to know if and when it would ship when they kept repeating myself. I couldn't believe the way they talked to me

I emailed to see if I could get a tracking number. I emailed them once asking if my daughter's bday outfit would be here on time. They said yes and I'd recieve a tracking number. I ordered on May 8th then when I emailed them the 25th after still not getting a tracking number they cancelled an order that was for my 7 year old bday outfit she was so excited about bc they said I had mental problems and cursed them out. At first they tried to say it was cancelled bc it was suspected fraud when I got this email I did get a little nasty back so the customer service rep flat out said that she cancelled my order out of spite. Well we found my daughter a cute dress. And I have yet to get my 25$ back. They are going to say I'm crazy and cursed at them or harrassed them. I emailed 2x in 2 weeks and got nothing but nastiness back. Will add screen shots below.