I asked them a simple question about my order staus, and responded in such a sarcastic way. So when I responded back with the same sarcasm they canceled my order. Very childish, very rude and had the nerve to say good luck to me. Sorry, Good luck to your lil business with the horrible customer service. They sad i cursed at them through email... where? This is a corny company obviously they working from home if they feel they can speak to people like the trash they are. Internet thugs!
My mom tried ordering my daughter an outfit for her second birthday. Supposedly, it says shipping 3-4 weeks. My mom says she never saw it, and told the woman she could have missed it and she was sorry. When my mom asked if it could possibly arrive by August 17, she was called a $#*!ing idiot. The woman also told her she was a horrible mother not have this outfit. How INSANE? Who in their right mind would speak to customers this way?
I have never written one bad review in my life. But the woman that spoke to my mother was so out of line. I'm so angry. Please do not EVER use this place of business. It is not a good or professional business!
I ordered an outfit 5 weeks in advance and never received. It did say shipping may take 3-4 weeks and I gave them 5 but never got merchandise. I emailed with no response back and I was very polite. 4.5 weeks in i asked if I could get an update just incase I needed to make other arrangements. And I didn't get any answer to the phone call.
This was my first time ordering from Shirtango and I have to say they were awesome, even through the pandemic the Tutu came on time, and it was even better then I saw on the site they truly made my daughters birthday special! I highly recommend them, if you have a special occasion and need something of great quality! Thank you again for making my daughters birthday complete!
I ordered three personalized tee shirts for my baby boy's first birthday. I simply inquired about my order and was met with the utmost unprofessional and rude responses! I was practically called stupid and told I couldn't read! They offer expedited shipping(for more money of course) and delayed shipping(Due to the pandemic) all at the same time?! I was told if i said anything RACIST (huh?) I would be denied service! My shirts clearly were of an african American baby! I truly believe that this company is racist themselves! In hindsight of all that is happening in this country, I believe they labeled me immediately and were rude because of their OWN VIEWS! They cancelled my order! They were blatant and just nasty, simply because I wanted to follow up because nothing was being updated on the order! They did in fact say my order would be shipped in 3-4 weeks I didn't email them until the 3 week mark had passed.
LoL
This crazy person sent over 25 emails within 1 hour to an automated email reply bot because she thought it was a human she was talking to, even though every reply back said this is not a human, this is a automated reply and it was the same message... for some Crazy reason she argued with the email reply bot for 1 hour until she realized what was going on and THEN she started sending us threatening emails and cursing at us, at that point her order was cancelled.
Again people, it’s called a automated reply that google has, you can write a prewritten message that everybody gets, it’s a robot.
If your crazy, don’t waste your time buying from us.
I asked for my order to be expedited. Customer service agreed. I asked if the fee would be added to my card. They, sent me a link without explaining what to do inside the link. I asked what was I supposed to do as I didn't know if that site was for me to track my shipment or what. Below is the conversation between the rep and I. Never have I ever been so insulted and treated such disrespect by a business. NEVER!
We cancelled the buyers' order after they started cursing at our employees, we do not tolerate that sort of harassment here, this is why they are upset. As you can tell by her photos, she cursed out one of our employees that was trying to help.
Best wishes
I was cursed at, belittled, stereotypes and discriminated against because I wanted to cancel my order. It truly breaks my heart that people have to be so mean and disgusting, and tries to bully people
I ask one question about my order and they got smart everytime I reply back they call me dumb and stupid and told me they couldn't understand my broken English but could respond back to everything I said. They also said I must be on drugs! You don't talk to someone that's spending money with ur company I will never I mean never spend my money with y'all again I just want my money back! Which they say that it's no refund! They are very Unprofessional!
They are stupid though. There not even showing all the emails... 30 mins after they purchase the item they demanded to know why it wasn’t shipped yet. 30 freaky mins later, you can’t make this up... Thats crazy as hell, they must be on drugs if your complaining about why your item wasn’t shipped yet after 30 mins, after we explained our shipping time they freaked out on us and said we are scammers and wanted US to pay 100 dollars to overnight their item because customers should have their items within a day of purchased they said, Thats fu”” crazy and they also claimed we had no shipping info on our site at all. This person for sure is either mental or on drugs or both. No sane person would think they would get a custom item within 15 hours, nobody thinks that. Very stupid
Asked for a status update on our order and they cancelled our order. They play the victim. No one ever disrespected any of they're staff. They can't answer a simple question. Don't order anything from them. Update. They said they gave me a refund. I never got it. Im reporting them. Scammers.
This is a lie, they cursed at us demanding to know where their item was, so we canceled this thugs order,
We will not tolerate any cursing or harassment of any sort.
I emailed to inquire about a purchase that I made over a month ago and had not arrived I don't believe that I was rude in any way merely just asking because I had ordered something from my daughter's third birthday amasha and the bear tutu dress which I was excited to have her wear at her birthday party for over a hundred guests. My daughter's birthday is already coming gone We made altern ate changes to her outfit and she had a wonderful party but I still wanted to inquire where the outfit was. The customer service reached out with me in an aggressive manner and stated that because I lived in a trailer park it must have been stolen off my porch So somebody probably used it to buy crack. See pictures of below.
Aww how nice, how about showing everybody the other 3 emails before this we're you cursed us out and threaten to destroy us, can you show everybody else those emails sweetie? No? What's wrong you need to play the victim that bad? This person had their package stolen and blamed us, maybe move to a better location?
I will never order from here again this never received my order and tried contacting them multiple time no response so I had to get a refund from the Amazon pay
I ordered around the 8th of November saw the shipping time later after further researching page. Reach out to them ask for expedited shipping in which I was told would be $20 extra. Paid it and few days later ask for tracking number. Order was suppose to arrive by 11/18/2020 never responded back to my email and never recieve order. I will be issuing fraud against them. They will never prosper
I placed an order today on 5/18 and simply asked if they believe my order will not be delivered by 6/13 that I will like to proceed with a rush delivery and asked what do I need to do on my end to proceed. It just went down hill from that email. I am shocked on the rude response I recieved.
Im shocked as well that you are only posting some of the emails and not the ones that you cursed us out calling us F** retarded and telling my employee that they didnt know how to read. You also accused us of lying about our shipping time and suggested that we probably just added it now. We do not tolerate disrespect and harassment from anybody, this is why we refused your order. Good luck
We just got back from our trip, it was one of the best trips we have ever had. Thankfully we purchased from here instead, we saved over 50 dollars buying from shirtango and we used that savings at the park.
This person operating this is very immature, cursed me out, called me several names, continued to harass me from different emails ALL because I asked to cancel because I couldn't wait a month for my items. I have to now file charges against the company. It was the worst experience I think I've had in life over $25.
Customer service is great! I reached out before placing order to make sure I would receive it on time and they were very helpful! Got here when they said it would and my baby was ready to put it on right away we love it!
I have read alot of negative reviews about shirtango. But I'm here stay that I am a very happy customer. There customer services was awesome. When I email them they communicated back quickly and was very friendly. My product was suppose to come a week before my daughter birthday but they made sure it was here 2 weeks before time. They even gave me a lil gift. This company is awesome and I would recommend them to anyone. They truly made my daughter day special. Thank you
I ordered a shirt on September 20th. I have not received any updated emails, no shipping info nor any tracking # info. I kindly emailed them to ask where my order was and I got called "uneducated" and they was putting the emoji as if they are making fun of me. I for a fact know I had not received an email, I check it daily. This gift was for a 7 year old girls b-day and now I've had to request a refund because I still do not have the item I ordered and get bash talked by customer service. I hope your business gets ruined for all the rudeness you give toward customers because I promise I will never order from this site again. Sooo unprofessional.
LoL you kept lying nonstop, we caught you in your lie and you kept lying even more so we cancelled your order. Why aren’t you showing all your other emails huh? Pathetic LoL
I will not do business with Shirtango again. They have very poor customer service. They communicate when they take your money. When you question them about your order, they send you to a generic email about shipping and you never hear from anyone. This was horrible customer service. Finally, if you question about your order they send this email saying don't curse at them or they will cancel your order because they are family owned but yet they don't respond.
Thumbs down, I am really disappointed!
Hmmm, So your complaining that we have automated email system that tells you that we reply to all emails within 24 hours to 48 hours, just like every company in the world has?, WOW, I guess people will find anything to complain about.
This company so rude and evil they disrespected my elderly mother and all my mom did was ask them when her package was coming they flip out on her called her all kind of name and cancel her orders so sad they animals don't buy nothing from them they need to be stop
LOL, that's NOTHING HOW IT HAPPENED, LOL... This piece of trash threaten to shoot us in the face, kill our kids, called us every nasty ghetto name that she could think of and then threatened us even more afterwards. We have received over 40 messages of nonstop harassment and threats for the last weeks, this disgusting shit is lying so much. All because we told her that we dont ship for 3 to 4 weeks, thats all we said to this thing, very disgusting animals need to be locked up in cages.
Overview
Shirtango has a rating of 2.5 stars from 311 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Shirtango most frequently mention customer service, daughters birthday and tracking number. Shirtango ranks 206th among Costumes sites.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
This disgusting thing kept telling us over and over again that we didn’t have shipping info on our site and kept calling us a fake company for not having shipping info on our site.
When we took screenshots to show her we did have this info on their, she said we just added it on Right now. This made them very triggered after they saw they were wrong. Then Both the mother and daughter then started email harassing us back to back calling us frauds for no reason at all, at that point we cancelled their order and refunded them.
Once again if you don’t know how to read something in front of you, don’t blame somebody else for your problems.
We have sold to over 40 thousand customers this year and the only people we have issues with are the ones that can’t read which is about 1 percent, the rest of the sales go perfectly with no problems ever.