ShiptReviews 64

Driver was taking over 2 hours... over an hour late. Wouldn't answer their corporate people or our texts. Was driving all over and then just stopped moving. They tell me it was shopped and driver isn't responding, just... wait. 11pm, to my daughter's college dorm, because she's sick. This is absolutely disgusting.

Shipt prices have skyrocketed in regards to certain grocery stores.Shipt offers delivery but with a ten dollar delivery fee. If you report a damaged item that was delivered-they will cancel your membership without giving you a valid reason.Shipt is owned by Target.Target's sales are decreasing due to a policy change.Thry cannot really afford to terminate memberships on a whim.Shipt will give out Shipt credits but will not easily refund your credit card.Buyer beware!

My first two Shipt orders (for Target) went well. But the three I've placed since then were never shopped or delivered. Two out of five is a horrible ratio! I always tip well (20%), so having someone else shop for me is expensive and something I do rarely and only when I **really** need something but can't leave the house for some reason. I never got the stuff I really needed in those three orders. I am so pissed and so OVER this "service." What is it for if it's just a crap shoot to see if someone decides to shop your order? And there's no recourse for poor service. No apologies, no concessions, no refund of membership cost...nothing. I will not be renewing.

Shipt is the worst delivery service. It's horrible. I used Shipt twice in the past and without my knowledge the company enrolled me in a membership. I never asked or agreed to this. I disputed all charges and my money was returned, the company had no documentation or proof that I had enrolled in there services.

On a recent shop to Publix, Shipt passed over my preferred shopper and gave my order to a new shopper. Even though my shopper was online when the order went out. Then, when I called to complain to customer service, they cancelled my account. Avoid this company due to deceptive advertising and poor customer service.

The worst service I have ever experienced.

They cancel your order last minute on a regular basis right before a store closes. There is no notice even if the order was submitted 5-10 hours prior to the delivery window.
Their customer service is horrendous. The first person I spoke to i could Not understand no matter how much I tried. Then i was On hold for 20 minutes with a supervisor who spent 10 minutes placating me and then told me to call back to resolve the issue the next day.
It is by far the worst service I have ever used. Instacart and Amazon prime are amazing. DO NOT USE SHIPT!

I placed an order. It shows as being delivered,
It NEVER came.
I called Shipt, spoke with "Mark", tried to locate the missing order, or get a redelivery.
Mark offered a credit, NOT a redelivery, and REFUSED to connect me with a supervisor.
NOT the first time for a delivery problem.
CANCEL ACCOUNT.,DON'T CONTACT ME.

There were two occasions. One sevens days earlier. There shopper could find my house and didn't want to listen to my directions, so she took the $400 order back to the store and I had to wait for my refund to buy groceries again. I requested to have the order delivered between 4 and 5. The order was delivered at 12:30. I was at work. When I got home, all the produce and meats were spoiled. They did not do anything to help remedy the situation. They, then, told me that I had to return all the spoiled items to the store myself in order to get a refund. I did that. Then I cancelled my membership. They are awful. They do not care about making anything right when their employees are messing up. I used this company for the last two years and now I will be using instacart.

Drivers can become locked out of their app because customers ratings. My daughter got a 4.7 and was unable to work again. The email they sent her said permanent. It is kind of ridiculous that they don't let the drivers explain anything to the., they just go off a rating. Brother in law got locked out also because he delivered on an icy day. No one else was out. He was late to the customer and they gave him a bad rating, he lost his only form of employment because of his health. It's ridiculous. EVERYONE NEEDS TO QUIT USING THIS SERVICE, they treat their "employees" horrible.

Had to cancel my order again...guess no one wants to work hard (barely) at the Key West Shipt /Publix grocery store...Shopper had the (gaul) to tell me the Deli was closed at 5pm so I called and spoke with the Deli manager who said this was not the case...I asked for that shopper to never pick up my order again...Next! Hoping to get a better shopper but had to take the time to cancell and reorder...

After I unpacked the groceries, I realized I was missing an item. It wasn't expensive but I wanted to use it for lunch I was making for friends. When I opened the app to check the receipt, what I learned was much more important. The receipt noted a substitution had been made for chicken breasts. The chicken I ordered was $2.39 / lb. The receipt noted the substitution was $4.39/lb. After closer examination, I noticed the label on the package was $2.39 /lb not $4.39. The label said the pkg of chicken cost $13.65. Shipt charged me $23.27. And, the over charges didn't stop there. When I finished reviewing the store's price vs what Shipt charged, the difference exceeded $50. As a consumer, I shop sales, deals and bargains to stay within a very tight budget. If I need to double-check whether a delivery service is padding the receipt, my next step is to reach out to the government agency in Washington to report the issue and the store that chooses it as a delivery partner. This was only my second delivery from Shipt. It was also my last.

The pay is poor, I can never get a shopper as a customer and they've taken free memberships from all of their previous shoppers which was supposed to be provided as long as shipt was running. Company must be going under.

The package was attempted to be delivered on Sunday rather than Monday. The delivery location was to a UPS store P.O. Box. The store was closed and the driver was informed when he text me that the location was closed. He told me it was my problem and the package was left. So if that is true at best case he left a package outside a closed UPS store in the middle of a shopping center which was completely illogical. At worst case he stole my package. I will avoid anything delivered by the company, and stop ordering from any businesses using them to deliver.

Here is the UPS store info they closed at 4:00 p.m. on Sunday at the time of writing this!
https://locations.theupsstore.com/fl/windermere/6526-old-brick-road
Attached is a screenshot of the texts from the driver!

I was a shipt shopper for 8 years, maintained a 4.89 rating. I worked my butt off this holiday season to ensure customers had their orders fully fulfilled. 2 days ago I was deactivated for no reason at all. They sent me an email saying I violated the contract, but they couldn't send me a specific reason. I delivered in bad weather so many times I lost count, I have 100's of preferred members and just bam deactivated. Other people have said if you make too much money with them they will fire you. Really sucks because I loved my job and my customers. Now I'm stuck jobless and struggling and without a real reason. Be careful if you decide to work with shipt. They are heartless and do not care about their shoppers!

Shipt sucks! I ordered from Shipt through Weis and they delay my order all the time. Is it so $#*!ing hard to pick up 5 cases of water and a case of soda? I don't understand why it's so difficult. There's always an excuse when I call Shipt customer service and don't know what's the big deal. I don't have a car if I did I'll get my own $#*!ing order. So get my $#*!ing order Shipt and stop messing up. Don't be so lazy.

I had a Shipt account for my elderly mother. She no longer needs the account. I have tried to cancel this account 4 times online. I was repeately told to call them. I kept receiving a monthly charge for the account even though I requested to cancel the membership. I DID call and got a live chat who sent me to someone, who sent me to someone else. They actually questioned my reason for cancelling. Well... gee, Mom died. OKAY!?

I ordered a few Christmas gifts for my son and double-checked that they were in stock at my local Target. What I received did not resemble anything that I ordered, and the items cost quite a bit more. I thought the shopper had mixed up my order with someone else's, but learned that he thought they were suitable replacements (they were not). Other items were completely missing from my order. I shouldn't be charged a delivery fee when I can't keep anything in my order, on top of having to spend extra time on returning each item. I don't think I will use this "service" again.

Charge for service then overcharge for products. I am unable to get the sale prices that my store is offering.

The customer service is a joke!
I never received my order and the non English lady I had to deal with was completely incompetent! She put me on 4 times. And kept giving excuses to put me back on hold. Finally I hung up on her after 20 minutes of nonsense