Ani E.

This is my first visit to this site. I was offered $50 off my first order if I provided my email address, which I did. I WAS NOT GIVEN $50 off my order!

Worst delivery service EVER! Customer Service is a joke. I placed a Target order that was supposed to be delivered between 2-3 pm. I tracked my order online, which said that it was 'on its way'... it said this for hours. I thought maybe they were just busy, so I waited until 6 pm to call and check on my order. Shipt told me that my order was canceled due to a 'processing' error (no further detail was provided). There was absolutely NO COMMUNICATION about my order being canceled! They told me to call Target and tell them what happened to get a refund. I called Target --- who then told me to call Shipt --- which I did (again). Shipt told me that they would refund my order. I ended up getting a refund FOR ONLY PART OF MY ORDER THAT THEY CANCELED! I am on my 7th phone call to try to find out why I am still being charged for part of my order. Now, after just a few minutes on 'hold' the phone just disconnects. I have called multiple numbers for both Target and Shipt. Keep in mind that Target is parent company of Shipt... DONE WITH BOTH OF THEM!

BEWARE! As another patron said, 'You see the true nature of a company when you encounter a problem.' I used Bite Squad for meal delivery on a recent trip to Knoxville, Tennessee. Everything went great... until I got home and found ADDITIONAL, BOGUS CHARGES had been made by Bite Squad to my credit card! There is no phone number for Bite Squad (of course) so I spent a significant amount of time in an online chat with someone named 'Scarlet' who explained that they can basically charge whatever they want based upon their 'Terms & Conditions', which all consumers must agree to before using their service. Very bad company.

BUYER BEWARE! Extremely poor customer service-- In less than 6 months, I have requested 3 refunds due to merchants being promoted on this site that either go out of business before you can use your 'deal' or merchants who refuse to honor your purchased 'deal'. The first refund was for a deal with a deli in Knoxville, TN called 'Webster's Deli'. This deli went out of business within 2 weeks of me purchasing my Social Living deal with them. In this instance, I contacted Social Living and was issued a refund right away via my original credit card transaction. The second and third refund was for 2 house cleaning deals with 'Worldwide Domestic Services'. I purchased the deals in August, 2010 and tried no fewer than 10 times over a 3-month period to contact the merchant to set up an appointment to have my home cleaned. I finally gave up after Thanksgiving and contacted Social Living for a refund. I was told by a robotic customer care manager that, because I had waited more than 90 days to request a refund, then I would have to wait up to 3 WEEKS for my refund via a paper check! He also told me that they are not required to disclose this delay in refunds after 90 days to their consumers. The manager ended up hanging up on me and when I called back I was told that it was a 'phone glitch'. Really...