Shipt

Been with Shipt for over 2 years, I am happy with it. I am a flexible person so substitution never bothered me. I think one of the reasons is that I only need basic and common stuffs. Shoppers are good at communication and delivery my orders as instructed. The price of Shipt is good compared to Instacart, just a membership free without no additional fees for each order.

I thought my bill was high, then went through the entire bill…virtually every item was marked up 30% or more! They say you frequently pay an extra $5 on a $35 order…try more like $10-15!

That means an extra $30 or so PLUS extra sales tax PLUS the tip PLUS their membership! Buyer beware! I will be notifying our Attorney General and the Better Business Bureau.

They are a terrible company, they take advantage of their customers by overcharging and won't refund you unless you complain, upon complaint they apologize and tell you that they have issued a refund but they really have not until you complain again. That kind of business practice is dishonest and I will never shop with them again

Bought something from best buy and it was shipped by them wasn't at home for sigma told the driver to make the order as a pickup from the store instead the idiot made the order as a return saying I don't want the product fro him to be paid extra

I have a 4.69 just because 4 clients decide to give me 1 or 2 stars because I did not communicate enough. All 4 clients received everything they requested on time, but they felt annoyed cuz I never said anything. The only time I need to discuss something should be when a product is missing or is not available, but if everything is there why I HAVE TO talk to them...Clients are spoiled and the company doesn't do anything in their employees benefits. The same way we get rate it, we should be able to rate all those clients that are toxic, that takes forever to answer to a question you may have, or they need to feel special and make us say Hi... this system sucks! And if they don't change their ways probably will lose lots of drivers. Oh plus NOT ENOUGH STORES AND THEY WANT YOU TO FINISH A DELIVERY OVER 100 ITEMS FROM PUBLIX IN A HOUR...what a joke!

Had to cancel my order again...guess no one wants to work hard (barely) at the Key West Shipt /Publix grocery store...Shopper had the (gaul) to tell me the Deli was closed at 5pm so I called and spoke with the Deli manager who said this was not the case...I asked for that shopper to never pick up my order again...Next! Hoping to get a better shopper but had to take the time to cancell and reorder...

This company is incompetent from top to bottom! They offer 2-hour delivery windows that their Shoppers can never honor. Their customer service department never seems to know what they're doing or what you're talking about. I once was missing a $4 item and the customer service agent almost credited back my entire order of $68 before I stopped him. I've had their Shoppers be openly rude I'm more than one occasion I was offered a credit of $30 for a completely messed up order to find I only had a $20 Credit in my account so, so not only are they incompetent they are dishonest.

Shipt is the best—shoppers are fast, efficient and helpful; customer service is outstanding! On the rare occasion that an item is missing or past it's sell by date, customer service gives an immediate credit. The shoppers text me when they start my order and keep in touch with me throughout the process. I can't say enough good things about this service. It's worth every penny.

I have been really happy with shipt. I like that they don't have any hidden fees and i can sign up to have free delivery for a yearly fee. I am very grateful for this service and how it saves me time. It is also very easy to find the things you want or need. You also have the option to use different stores, such as target and petco. I just love it and it's really changed my life. No more lists, no more having to forget!

Disputed money supposedly owed on my account. Was unable to place an order due to this balance. Asked to speak with a supervisor. Was on hold for a long time and during that time Shipt accessed my credit card and took the money anyway even though I challenged this. When person came back from having me on hold they said everything was ok and I could go ahead and shop. But in reality they just took it. Never spoke with a supervisor.

Shipt is a third-party entity, your order is $5 to $35 more than the annual membership fee ($99), tip to shopper (20% or better) and due to the member fee, no delivery charge. The last order I had gotten the receipt in a bag for my order. It came to $99.33. Tip:$26.03. The charge on my card? $150.38. Explanation: because Shipt is a third-party you will be charged anywhere from $5 to $35 extra that does not come off after your order is delivered. They are a third-party and can charge that much. Being a disabled person that cannot walk or drive, this is not acceptable. Ever. Check for your receipts and be aware of this added extra.

Worked as Shipt Shopper did 165 delivery only rated 58 times and most from when first started got $100tip then next day deactivated for low rating makes no sense all my stats 100% delivered and on time so harsh they just throw people off like that

Never again shipt! You order delivery in the morning and deliver it to you in the evening. You wait all day! For what? You pay the delivery, you pay the tip and they postpone your delivery from morning till night without a single explanation! Rescheduled all day long!

Shipt was so reliable. The shoppers were great, funny, and best of all, always on time. Now, for the third time in a row, my shopper is over an hour late with my delivery. I spent a lot of time finding substitutions for items if the ones I requested were not available. He asked "so if an item isn't available should I just skip it?" UMMMMM I picked substitutions! He informed me he was headed to the store to pick up my order…and I informed him it was the wrong store. His reply "ooops, sorry I just woke up." Just woke up at the time my order was due. Shipt has gone WAY downhill. I'm better off just shopping for myself and I'm definitely canceling my subscription with them once this current one expires.

The driver said my package from Best Buy was left with the security guard and that the guard wouldn't let her into the community. The guards aren't allowed to except any packages and the gate is open 24 hours for deliveries. This driver lied. Never trust this company ever.

I have been a Shipt customer since 2020.

I had an order not get delivered or shopped at all for me. The shopper just went and marked it delivered. It was a $300+ order. The shopper never started the shopping (they send you a text when they do). Anyway, I called customer service 2x. Both times they were extremely short with me and said they would look into it to get me a refund They never got back to me and I called again and got know where with customer service. I ended up cancelling my credit card purchase for that particular order

I tried ordering again from them and they suspended my account because I cancelled the charge for the purchase that was never shopped or delivered

I used Shipt 10+ times, paid for an annual membership, and spent over $700 shopping with them. I have never seen a company that gives less of a sh*t about a paying customer.
The problem started as, their site kept emailing me saying it was going to charge my card for monthly membership. But I had already paid for an annual membership. I contacted support 5+ times and they basically just told me to ignore it. Finally I was getting warnings that my membership would be revoked, so I contacted the BBB. This actually got a response, and they said they would refund my annual membership. I waited 3 weeks, no refund. I reported that on BBB. Shipt copy + pasted their original response. Still no refund. I had enough of these losers, so I made my own refund - a chargeback worth double the amount of the membership. They still never contacted me, but they banned my account. Works for me. I would have spent thousands with you, Shipt! Go f**k yourselves!

I've used Shipt for almost a year. I have found that it has been well worth the fee. The Shoppers have always been good & the communication has been very good. Also the Shoppers have been very polite & professional. The only time I wasn't satisfied was when I asked the shopper not to put anything on plastic unless absolutely necessary. She used several plastic bags for every piece of produce & none of it was necessary. Other than that it's been great.